1 / 13

Describe how the communication process works. Distinguishes definitions of encoding and decoding.

Communication Objectives. Describe how the communication process works. Distinguishes definitions of encoding and decoding. Apply verbal and nonverbal communication cues. Identifies barriers to effective communication. Summarize the importance of feedback Pages 6-15.

adah
Download Presentation

Describe how the communication process works. Distinguishes definitions of encoding and decoding.

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Communication Objectives • Describe how the communication process works. • Distinguishes definitions of encoding and decoding. • Apply verbal and nonverbal communication cues. • Identifies barriers to effective communication. • Summarize the importance of feedback • Pages 6-15

  2. I didn’tsayI had a problem with you. Chapter 1, Lesson 1

  3. Words We Use 7% Nonverbals,Body Language 38% 55% How We Say Words, Sounds We Make How We Communicate Chapter 1, Lesson 1 H5-02

  4. Communication Cues • Signals that accompany sender’s verbal message • Nonverbal communication • gestures • facial expressions • eye behavior • movement Chapter 1, Lesson 1

  5. What communication cue is expressed here? Chapter 1, Lesson 1 Photo courtesy of Thinkstock Images

  6. Reflection Have you ever been in a situation where you thought that someone just wasn’t listening to you? What happened? How did you think and feel? What did you do? Chapter 1, Lesson 1

  7. Channel -medium of delivery translates the encoded message into meaning for the receiver Ex: asking for a date or first interview-what will you say?

  8. Barriers to Communication NOISE • External Background noises, television turned on, other people, telephone ringing • Internal Daydreaming, fidgeting, hunger, sleepiness, anxiety Chapter 1, Lesson 1

  9. MESSAGE RECEIVER FEEDBACK SENDER Feedback • response to the sender’s message • positive or negative • got the message & understood • may need more information or clarification Feedback closes the communication loop

  10. Scenario Amy is sitting in her bedroom and listening to music. Her mother walks in and surveys the messy state of the room. As Amy sees her mother’s cold stare, she remembers that she was supposed to clean her room earlier. Amy quickly defends herself, saying, “I thought I had until the end of the day to clean it.” Who is the sender? Who is the receiver?

  11. 4 Steps to Improve Communication • Focus your message Plan what to say; know your goals and audience 2. Magnify the listener’s attention Make the message relevant to receiver’s point of view 3. Penetrate barriers Be specific-vagueness leads to misunderstandings • Listen actively Listen to understand meaning; hearing isn’t enough

  12. Summary • Describe how the communication process works. • creation and sending of information, from one person to another • senders, receivers, encoding, channeling, decoding, and feedback • Distinguishes definitions of encoding and decoding. • Apply verbal and nonverbal communication cues. • Identifies barriers to effective communication. • Noise –internal or external • Summarize the importance of feedback • closes the communication loop Chapter 1, Lesson 1

  13. Next • Next—how to be an effective listener • Pages 16-25 Chapter 1, Lesson 1 Graphic courtesy of ClipArt. com

More Related