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E-services in the City of Stockholm

E-services in the City of Stockholm. Living in Stockholm should be e-asy Film. Today’s agenda. Stockholm in numbers A successful E-project – heat pumps Compare Services and other examples The E-service programme and double benefits

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E-services in the City of Stockholm

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  1. STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE E-services in the City of Stockholm Living in Stockholm should be e-asy Film

  2. Today’s agenda • Stockholm in numbers • A successful E-project – heat pumps • Compare Services and other examples • The E-service programme and double benefits • The goals of developing E-services STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE

  3. Stockholm City Council • 17 companies • 40 000 employees • 650 professions • 829 000 citizens • 17 central committees • 14 district councils VISION 2030 STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE

  4. Factors of success for an e-service project • A process with large volumes • A process that could be automazed • A great use to the target group • Simplify work on the inside • Presumptions • A complex process with many instances for comments • One-time-applications • Current and reliable maps Application for permission to thermal heating, an e-service awarded with GuldLänken, www.guldlanken.se STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE

  5. STOCKHOLMERS • Internet and broadband expanded • Active on the web and in social media • In general positive to use web and use self-service Adult education Nursing home Get children Parking permission Compulsary school Moving to own house High school Move back to Sweden Pre-school Home help services Move abroad Stockholm city council, executive office

  6. HOW TO SUPPORT THE FREEDOM OF CHOICE Stockholm city council, executive office

  7. Parents • Stockholmerslooking for adulteducationcourses. • Relatives of Stockholmers • Stockholmers in general Stockholm city council, executive office

  8. Compare Services withinpre-school Film! Stockholm city council, executive office

  9. Stockholm city council, executive office

  10. Stockholm city council, executive office

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  21. Applying for a place in pre-school • Facilitate choice – what pre-schools are there and what type of profile do they have? • Apply direct via the Internet. Automate the process on the inside as far as possible. • Option of seeing the queue time and when the child can get a place • Alter application • Following the status of their case Stockholm city council, executive office

  22. Stockholm city council, executive office

  23. Care Diary A service for the elderly and their relatives and friends Stockholm city council, executive office

  24. Stockholm city council, executive office

  25. A distinct political decision and a fair amount of money • City council • 650 million SEK (about € 7 200 000) • Develop the city’s work by using IT Aims of developing e-services • To provide better services for Stockholmer. • To work smarter – ensuring all kinds of matters are dealt with more quickly. • To work more efficiently in order to free up resources for other areas. • To gain transparency and a better overview of what is happening in the city. STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE

  26. The e-service programme • Centrally coordinated, controlled and managed • Citizens in focus and the needs of services • Efficient and effective projects – re-use of e-services and IT solutions • Priorities – analysis of benefit with comparison of cost in relation to saving and benefit for the citizens • Holistic perspective STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE

  27. Service area - departments E-service program Stockholm city council, executive office

  28. School application – analyzis of internal efficiency STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE

  29. Customer insight and benefit Changing how we work Service transformation Financial – better value for money Technology Stockholm city council, executive office

  30. So what have we done? • E-service platform • Integration platform • E-archive • Contact Centre • 50 e-services up and running • At least 20 to 30 services in 2010 • Extend the programme 2011-2012 • Within the line from 1 januari 2013 STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE

  31. Thanks for listening! Karin Öhlander karin.ohlander@stockholm.se Katarina Johansson Tutturen katarina.johansson@stockholm.se www.stockholm.se

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