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Applications Portfolio Governance & Support Structure

Applications Portfolio Governance & Support Structure. ‘Maintain the brain, outsource the brawn’.

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Applications Portfolio Governance & Support Structure

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  1. Applications Portfolio Governance & Support Structure

  2. ‘Maintain the brain, outsource the brawn’ • Our operational model dictates that White Associates R&D will retain the intellectual aspects of IT operations necessary to align our technology strategy with corporate business objectives, develop best fit solutions for equipping and empowering our professional staff, architect the appropriate enabling technologies, and condense these materials into build documents, SOW’s, and contracts such that they can be provided to outsourcing organizations who provide the required services as a matter of core competency. The intent is to manage service delivery from a ‘price point’ and SLA basis. • The intent is not to diminish the value of any organization’s work effort, rather to create an operational definition of ‘brawn’ as any set of tasks that can be delivered against our standards and managed in the context of price and service quality, regardless of the complexity of the task. • We believe this approach will allow us to better control costs, improve adoption of global standards, enhance our agility with regard to technology, and better leverage the IT knowledge workers within White Associates R&D. Executive IT Consultancy for the Intelligent Enterprise

  3. Application Steering Committee Functional Support Team Managed Services AHP/ASP Hosting Ptnr Call Center Help Desk High level structure – all applications‘Maintain the brain, outsource the brawn’ ~Brain~ • Roles • Define Strategic Direction • Approve Projects • Provide Funding Executive Team • Roles • Define Application Needs • Set Priorities • Recommend Projects • Monitor Performance • Roles • Cost/Benefit Analysis • Global IT Strategy • Process Management • Vendor Management • Minor Break/Fix (Level 2&3) • SLA Monitoring • Service Delivery Mgt • Price point & SLA’s CIO • Roles • End User Liaison/Support • Daily Process Reconciliation • Minor Break/Fix (Level 2&3) • Project Definition Technical Support Team SDM’s Consulting Dev Team • Roles • Application Availability • Job/Process Scheduling • Application Monitoring • DBA/Change Management • Performance Management • Roles • Infrastructure Mgt. • Environment Availability • System DBA • Roles • Provide Resources/Manage Projects in Accordance With Approved SOW’s • Roles • Provide Level 1 Support • Route Calls as Required External Provider Beneficiary Organization IT Organization Executive IT Consultancy for the Intelligent Enterprise

  4. Applications Development‘Maintain the brain, outsource the brawn’ Application Steering Committee Executive Committee Recommend Projects - Upgrades - New Mods Cost/Benefit Analysis Vendor Management Reciprocity Strategic Direction Project Approval Funding Requirements Priorities Functional Requirements • Functional Support Teams • CRM • HR • Finance • Recruiting • Resource Mgt CIO Technical Support Teams (Mirror Functional) Service Delivery Managers Subject Matter Expertise Application Testing & Benchmarking Process Management Services & SLA’s Contract Negotiations ~Brawn~ Future State Consulting Dev Team Managed Services AHP / ASP Call Center Executive IT Consultancy for the Intelligent Enterprise

  5. Applications Management Ad hoc Application Operation Committee Executive Committee Recommend Projects - Upgrades - New Mods Approval forUpgrades Cost Benchmarking Reciprocity Tracking Requirements Priorities SLA + Budget Approval • Functional Support Teams • CRM • HR • Finance • Recruiting • Resource Mgt CIO Technical Support Teams (Mirror Functional) Service Delivery Managers Application Upgrade Requirements + Cost/Benefit Level 3 Support Oversight of Services and Upgrades Change Management Oversight of SLAReview of Costs SLA + Services Future State Consulting Dev Team AHP / ASP Call Center Managed Services Executive IT Consultancy for the Intelligent Enterprise

  6. Application Management Db Mgt Db Ops Ping Power Pipe Patching (OS) Monitoring Technical Requirements Functional Requirements Logical Segregation of Duties Major modifications usually involve a Consulting team working with internal resources on implementation projects Major Application Enhancement An ASP provides application configuration and routine operations support, to include database schema definition and application maintenance An AHP builds and operates a technical environment necessary to meet the SOW & SLA’s. The hosting provider typically manages the physical environment, to include the OS, monitoring agents, and database service The IT organizations states the requirements as a SOW & SLA’s Beneficiary organization subject matter expertise defines system requirements Executive IT Consultancy for the Intelligent Enterprise

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