bsp training to airline

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3. 3 IATA HK - Contacts

4. 4 BSP HK

5. 5 Ticketing System Providers

6. 6 Airline Charges (I) BSP joining fees USD 10,000 - HK & MO one-off payment at the time of participation Standard Traffic Document (STD) charges USD 0.062 (HKD 0.484) per coupon monthly collection via global charging structure Data Processing (DP) charges USD 0.013 (HKD 0.101) per transaction monthly collection via global charging structure

7. 7 Airline Charges (II) Local Management Fee (LMF) 50% equally shared by all airlines, 50% in pro rata to UTP & remittance $ annual amount advised by IATA HQ & re-cut at year-end quarterly local collection by ACM BSPlink login fees USD30 per login (non-IATA airlines only) monthly local collection by ACM Charges for optional product monthly local collection by ACM

8. 8 Agent - Monitor/Control Assessment before approval Annual financial/staff/STD review Bank guarantee from agents who fail assessment Ad hoc on-site STD/staff audit Ticket limit Working supply of ticket stock Industry Trust Fund

9. 9 Industry Trust Fund Protection of 30% to airlines Disbursement after all efforts of recovery Fund managed by TIC Agents contribute $3 per valid ticket Reimburse agents when fund > $10 million Reimburse agents when agents relinquish New Terms & Conditions finalized in July 2005

10. 10 3 Airline Working Group Local Customer Advisory Group (LCAG) CX, CI, KA, JL, MH, LH, LX, NX, OZ, QF, SQ, TG, UA, IATA advise to ISS management on local customer service issues Executive Council (EC) CX, JL, KA, MH, SQ, TG, UA, IATA & 7 agent representatives consider all aspects of agency program ISS Operation Working Group (IOWG) BA, CI, CX, GF, JL, KA, KL, LX, MH, NH, QF, SQ, UA, IATA follow up LCAG issues & make recommendations ? meeting minutes to all airlines by email ?

11. 11 BSP Operations

12. 12 Resolution 832 Section 1

13. 13 Void Ticket Charges Total allowance of 15%: 7% for technical voids 8% for other voids 3-tier void ticket charges 20% > no of void > 15% ($15 @) 50% > no of void > 20% ($30 @) > 50% ($150 @)

14. 14 Unreported Transaction 1st instance $500 per transaction 2nd instance 1 irregularity + penalty of 50% of gross fare to airline 3rd instance & onward 1 irregularity + penalty of 50% of gross fare to airline + $500 admin charge to BSP ? penalty to airline - minimum $1000 & maximum $5000 ?

15. 15 Document for Airline Documents ISS Service Provisions-Passenger BSP Calendar agent sales summaryP (P 3-4) BSP statisticsP (P 5) IATA Agency ListQ (P 6-11) ticket limit listQ (P 12-13) ticket distribution listM (P 14-15) IDFS HK Updates (P.16) airline contact (P 17-26)

16. 16 Document for Agent BSP Calendar Travel Agents Handbook Resolution 810 BSP Manual for Agents BSP Quick Reference (P 33-35) Refund Grid (P 36) Refund Eligibility Time Frame (P 37) BSP Newsletter (P 38)

17. 17 Refund Notice (P 39) Universal Credit Card Charge Form Standard Admin Forms

18. 18 Standard Traffic Document Auto Ticket on OPATB2 coupon Flight Coupon, Agent Coupon, Pax Receipt, Credit Card Charge Form E-Ticket on plain paper share same pool of ticket number & same ticket limit with ATB2 Flight Coupon, Agent Coupon, Pax Receipt, Credit Card Charge Form Auto MCO on OPATB2 coupon separate ticket limit & ticket number (form code: 191, 192) Exchange Coupon, Agent Coupon, Pax Receipt, Credit Card Charge Form

19. 19 OPATB2

20. 20 ET on Plain Paper

21. 21 ET in HK Implemented in 1998 Certified ET system providers Abacus, Sabre, Amadeus, Worldspan, Galileo, TravelSky test not required if launched in other BSP via same GDS IATA ET target 40% by 2005 ! 72% by 2006 !! 100% by 2007 !!! ET implementation Stat (P.40) Reissuing Paper Ticket into ET (P.40)

22. Auto MCO

23. 23 Auto Ticket & AMCO in Billing Analysis

24. 24 Ticket Limit Controlled by CRS Limit in terms of number of ticket per period Airline decide on total ticket limit Agent decides allocation among CRS (P 41) New authorization or permanent change must be coordinated by IATA office inform IATA 1 working day in advance effective from 1st day of next BSP period Temporary change airline liaise with GDS directly

25. 25 Remit Schemes Normal & 3 Net Remit schemes:

26. 26 Credit Card Sales By default, for normal tickets only Net fare on credit card at individual airline�s discretion NR2A airlines absorb all merchant fees implementation without involvement of IATA NRCC airlines absorb merchant fees on net-fare agents absorb merchant fees on mark-up Inform IATA at least 1 month in advance before implementation Refund with airline directly Daily ECCB processing

27. 27 Credit Card Charge Form 2 types of CCCF automated ATB CCCF coupon manual CCCF (submission of CCCF required only) Submission 1st 3 cps of CCCF + copy of agent coupon (submission of CCCF required only) Reporting deadline 2 working days after ticket issue penalty at HKD 500.00 per transaction Reconciliation DPC follow up unreported cases reconciliation report to airline at the end of sales period

28. 28 Output for Airlines 2 daily output: CSI for airlines report (invoice report-RPAICCDT) Daily credit card summary (RPAIDCSM) Zipped into 1 file HKafXXXX _yyyymmdd_eccbyymmdd.zip CCCF sent to airlines by DHL every Monday

29. 29 Invoice Report & Summary Invoice report (RPAICCDT) (P. 42-44) details of every credit transaction filename: HKafXXXX_yyyymmdd_adhi00.pdf Invoice summary (RPAIDCSM) (P. 45) total sales per card total sales of all agents filename: HKafXXXX_yyyymmdd_dcsmhi00.pdf

30. 30

31. 31 Auto Refund For tickets refundable with BSP Refund Notice not for reconciliation purposes Exceptions net refund amount with decimals commission rate has decimals late MCO from airline no ticketing authorization guidelines for agents

32. 32 Auto Refund - Refund Notice

33. 33 Auto Refund - BSP Report (Cash)

34. 34 Auto Refund � BSP Report (Credit Card)

35. 35 Auto Refund � (Credit Card)

36. 36 Refund Notice

37. 37

38. 38 Refund Application (I) Use BSPlink Refund Application form (P 46) paper refund application not accepted (except basic agents only) Refund Application number prefix �5400� + 6-digit serial number Submission to airline directly: Printout + Flight Coupons + Passenger Coupon Printout + Electronic Ticket record (E-ticket) �Refund to Passenger� is gross refund amount Net Refund = Refund to Pax - Commission

39. 39 Refund Application (II) Authorize or reject airline start processing upon receipt of documents auto inclusion in current billing once authorized Operations airline can only modify the stub area agent can delete or modify if not authorized airline cannot delete when authorized value in "Sub total credit" is exactly the amount to be refunded to the cardholder via credit card company

40. 40 Refund Application Query

45. 45

48. 48 ADM & ACM Issuance 2 options BSPlink: online form & upload Operations �Reason for Memo� � 20 lines x 45 no modification once issued can delete or deactivate if not billed ADCM number ADM � �60� + 3-digit airline code + 5-digit serial number ACM � �81� + 3-digit airline code + 5-digit serial number Fare & Tax for ADM, Airline�s Calculation > Agent�s Calculation for ACM, Airline�s Calculation < Agent�s Calculation

50. 50 ADM & ACM Query (I)

51. 51 ADM & ACM Query (II)

53. 53 Replace manual Adjustment Request Form Airlines may switch off during transitional period or reject Will phase out all manual Adjustment Request Form end of this year Serial No ADM Request: 67777 00000 � 67777 9999 ACM Request: 87777 00000 � 87777 9999 Number will be automatically assigned as soon as an agent raised a request ADM/ACM Request (I)

54. 54 Email Alerts Auto sent to Enhanced airlines after agent make ADCM requests Auto sent to Enhanced agents after airlines authorize or reject ADCM requests Supporting Documents Agents are still required to submit supporting documents to airlines Airlines may consider to allow agents to use the �attachment� function to make online submission where appropriate Airline Action Airlines can either authorize or Reject but cannot modify or delete Airlines can attach files at the time of authorization or rejection ADM/ACM Request (II)

55. 55 ADM/ACM Request

56. 56 ADM/ACM Request (I)

57. 57 ADM/ACM Request (II)

58. 58 Printing ADM, ACM & Refund

59. 59 Agent Report Submission Agent manual refunds supporting documents in separate envelopes for airlines Auto Refund: refund notice printout + supporting document Reissue: flight coupons + copy of agent coupon (P 48) Seamen ticket: seamen form + ticket copy IATA HK data-capture & sort the envelopes send the supporting docs to airlines by DHL

60. 60 BSPlink https://www.bsplink.iata.org One basic login for each airline Separate login for HK & MO One-stop repository BSP billings ECCB report ADM & ACM Refund Application statistical report

61. 61

62. 62 Navigation

63. 63 Basic Package

64. 64 BSP Billing - Download Recommended steps: 1. save to hard disk 2. rename file to facilitate organization 3. copy to CD-R or disk as backup 4. store backup files in proper place 5. unzip copy in hard disk 6. use unzipped copy as working file

65. 65 Download � Online & Deleted

67. 67 BSPLink � Files for download

68. 68 Standard BSP Billings 5 bi-monthly output: Billing Summary (RPAISTMB) (P 49) Billing Analysis (RPAISTC1) (P 50-53) Tax Summary (RPAITAX1) (P 54) Charges Statement (RPAICHGS) (P 55-57) Ticket Image (RPFAXIML) (P 58) File format: PDF Zipped into 1 file: HKaaXXXX_yyyymmdd_alrptmmp.zip notification by email when available for download

69. 69 Billing Statement Summarize each agent�s remittance position In IATA agent code order �Issues� ? Gross Fare with taxes Calculation:

70. 70 Billing Analysis List out details of each transaction In IATA agent code order Ticket ? ADM ? Refund ? ACM ? Agent Total Calculation:

71. 71 Tax Summary & Charges Statement Tax Summary report code: RPAITAX1 total cash & credit amount for each type of tax Charges Statement report code: RPAICHGS transactions volume in each category for the airline & all airlines Auto/Manual STD Auto/Manual plated void Auto/Manual unplated void Auto/Manual CCCF Auto/Manual ADCM Auto/Manual refund E-Ticket & Electronic CCCF

72. 72 Disputed Billings Major disputes request in writing and send documents to BSP before settlement approved when disputable amount : cause financial hardship accounts for at least 10% of total payable balance approval faxed to agent & cc airline Minor disputes complete Adjustment Request and attach supporting documents send the adjustment documents to airline directly

73. 73 BSP Remittance D1 Settlement disbursement on next working day (except Saturday) after remittance Remittance advice sent by email (P.59) Notice of shortfall via email Default procedures suspend ticketing facilities withdraw ticket stock no outstanding - reinstate after assessment w/ outstanding � cash BG and/or hold creditor meeting

74. 74 Products & Services Bi-monthly HOT Daily Sales Summary (P 60-61) Statistical reports of HK & MO for airlines PDF statistical reports for airlines BSPlink advanced package Additional BSPLink login Daily HOT

75. 75 IATA HK Website http://www.iata.org/hk Airline Training PowerPoint File ECCB PowerPoint for Airline Net Remit on Credit Card (NRCC) Presentation PowerPoint Communique 11 Catalogue of Statistical Reports for Airlines BSPlink ADCM Upload Specification BSPlink Basic Enhanced Fact Sheet Forms for Airlines��etc

76. 76 Future Developments 100% ET in 2007 !!! Local program redevelopment New statistical reports Automating agency accreditation Phase out ticket wallets Elimination of CCCF Elimination of submission of supporting documents

77. 77 Thank You!