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Outline. eGovernance Vision and Strategy of JharkhandMajor areas covered thus farNeGP and its implementation thus farIssues in implementing e-GovernanceConclusion. eGovernance Vision of Jharkhand. Government of Jharkhand is committed to use ICT to build citizen-centric, inclusive and developmen
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1. Change Management – Issues in Implementing e-Governance RS Sharma
Principal Secretary, IT
Jharkhand
sec-it-jhr@nic.in
2. Outline eGovernance Vision and Strategy of Jharkhand
Major areas covered thus far
NeGP and its implementation thus far
Issues in implementing e-Governance
Conclusion
3. eGovernance Vision of Jharkhand Government of Jharkhand is committed to use ICT to build citizen-centric, inclusive and development oriented information society by transforming its functioning to provide services to the common man in a cost-effective, transparent and easily accessible manner with minimum bureaucratic procedure and focus on rural population
4. Broad Strategy thus far Policy and Structural Initiatives
Applications in areas having maximum public interface
Create awareness about IT/eGovernance
Create training infrastructure for Govt. employees
Create computing and networking infrastructure
5. Policy & Structural Initiatives I.T Policy promulgated in December 2004
JAP-IT formed to implement projects.
Jharkhand Space Application Center fully functional.
Optical Fiber Cable (OFC) policy announced and being implemented.
Committee on Process Change
6. Major Areas Covered so far Transport
Treasury
Commercial Taxes
Registration
Employment Exchanges
Consumer Forum
Municipal Corporations
7. Major Areas Covered ... Chief Minister’s Information System
Video Conferencing between Jails and Courts
FileTracker in Secretariat
Portal (www.jharkhand.gov.in) and Intranet
Video Conferencing
8. Major Areas : GIS Village Information System
Wasteland Mapping
Panchayat Database
Watershed Mapping
Natural Resource Info System
Geological Mapping of Jharkhand
Mine lease information System
Ranchi Utility Information System
Ground-water map of the State
9. Areas being taken up Computerization and Networking of
Welfare, Social Welfare, Law, Water Resources, Industries, JCECE, Planning, Food and Civil Supplies (PDS), Cooperative Banks, Land Records and Cadastral Maps, HRD, District Offices, Revenue Courts etc.
GIS
Tele-medicine, NRIS, Tele-education, e-GSWARAJ, Jharkhand Information system, State Natural Resources Management System, Urban Sprawl Mapping, etc
10. NeGP: Implementation Thus far Capacity Building and eGov Road Map – Done
SWAN (JharNet) - under implementation
CSC – being done
Institutional Framework – in place
SeMT – yet to happen
MMPs – one posed. Rest under preparation
11. SWAN (JharNet) : Implementation Operator Selected.
Five districts to be connected by July end. Rest districts by August end.
Blocks will be connected by November end.
Third Party Inspector : RFP Out
Band-width provision by BSNL: some issues
12. CSC (Pragya Kendras) RFP out and Technical bids opened
SCA Selection by July end
To be located in Panchayat Bhawans
Connectivity between Blocks and CSC to be provided.
13. Change Management: Challenges Attitudes towards people
Processes have acquired rigidity and have become an end in themselves
Underlying Assumptions : Security, Suspicion
Perception of loss of power, authority and discretion
Looking at systems from inside
Ignorance of capabilities of tools and benefits
Lack of faith in digital documents
Lack of ownership/leadership
14. Other Implementation Issues Data capture
Connectivity
Site-preparation
PPP Model’s acceptance
Legal Framework
Migration of legacy systems
Tendencies to slip back
Fragile Infrastructure
Capacity Issues
15. Process Change Many processes are:
Illogical
Outdated
Irrelevant
Have become irrelevant after automation
16. Process Change Illogical
Outdated
Irrelevant
Which become irrelevant after automation
17. Examples of Process Change Registration Requires certificates that
The land is not involved in Ceiling
Is not Government land
Maintain Registers
Salary Bills require
Signatures at seven places with different declarations
18. More Examples Transport Department
NOC from old registration office for Tax, Registration
Permits – Require many documents which are to be given by the Transport Department itself!
Municipal Corporations
RRDA/Municipality/WS&S for water connection
Birth/Death Certificate
Holding Tax payments
Mutations of holdings
19. Lessons Learnt So far Technology is only an enabler
Processes and people are very important
Attitude change requires intensive training
It can be done provided there is ownership and leadership
20. Thank You