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from SBC Internet Services

Welcome to Dedicated Services and Support. from SBC Internet Services. SBC Internet Services. Basic Services. Direct, dedicated connection to the Internet LAN-ISDN, Frame Relay, Point-to-Point T1/DS1, ATM, DS3, OC-3c Network monitoring Proactive notification

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from SBC Internet Services

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  1. Welcome to Dedicated Services and Support from SBC Internet Services

  2. SBC Internet Services • Basic Services • Direct, dedicated connection to the Internet LAN-ISDN, Frame Relay, Point-to-Point T1/DS1, ATM, DS3, OC-3c • Network monitoring • Proactive notification • Back-up e-mail spooling service • Network news service

  3. SBC Internet Services • Optional services • Domain name services • Additional IP address requests • Inverse multiplexing ATM (IMA)(upon request) • Border Gateway Protocol (BGP)(upon request) • Load balancing(upon request)

  4. Dedicated Services & Support • Provisioning Services Monday to Friday 8:00 AM to 5:00 PM (CST) Your provisioning coordinator will: • Assign your IP addresses • Register your new domain name • Make Domain Name System entries • Order router and/or transport facility (if applicable) • Schedule your Internet connection appointment with a provisioning engineer

  5. Dedicated Services & Support • Domain Name Registration • SBCIS can register your new domain name with SBC E-Services. • Self-registration can be done at http://sbcdomreg.com or with the registry of your choice. • SBC E-Services pricing is as follows: • $50.00 per domain leased for 2 years. • $75.00 per domain leased for 3 years. • $125.00 per domain leased for 5 years.

  6. Dedicated Services & Support • Domain Name System entries • First 3 domain name entries are free. Each additional entry is $100.00 per domain. DNS modifications are $50.00 per occurrence. • SBCIS can act as primary and/or secondary for your domain. • The customer’s primary DNS server controls SBCIS secondary DNS entry.

  7. Dedicated Services & Support Local Area Network (LAN) • If multiple users at your location access the Internet • You need to connect your dedicated access service to your LAN • You have to use the TCP/IP protocol suite • You may have to translate your proprietary network traffic into the standard IP protocol with a gateway such as a server or other translation device • You will be responsible for the gateway equipment and associated configuration

  8. Dedicated Services & Support Local Area Network (LAN) • You are responsible for configuring your LAN equipment to communicate with the dedicated access router • You can consult with a technical consultant before connecting to the SBC Internet Services network if you do not know how to configure your LAN • We will be responsible for providing a reliable connection to the Internet from a WAN serial interface of your dedicated access router

  9. Dedicated Services & Support Customers without a LAN • To connect your SBC Internet Services router directly to a single host, you will need a crossover cable • To connect your router to more than one host, you will need an Ethernet repeater (hub or switch) • You will be responsible for obtaining, configuring, and installing this equipment • You will save time by installing and configuring all hardware and software before service activation

  10. Dedicated Services & Support • Service Turn Up • Monday to Friday 9:00 AM to 4:00 PM (CST) • Your provisioning engineer will verify: • You connected your router to the transport facility • You established communication with your router • You configured your router to the Customer Internet Detail/IP Scheme

  11. Dedicated Services & Support Service Turn Up • If the provisioning engineer cannot reach you, or you are not ready within 15 minutes of your scheduled appointment, we will reschedule • Having difficulty configuring your router? If not a SBC provided router, you can contact the router manufacturer’s technical support group

  12. Dedicated Services & Support • Service connection • Your connection is working whenyour router can exchange data with remote hosts on the Internet via numerical IP addresses • Your Internet billing will start the day after connectivity, or on the 11th day after the transport circuit has been installed, whichever comes first.

  13. Dedicated Services & Support • Dedicated Enhanced Service Center (DESC) • Provides 24X7 customer support at 1-888-212-5411 • Monitors your dedicated Internet access connection (excluding ISDN and Business DSL transport services) • If you place your router behind a firewall, you must allow ICMP (PING) access, or we will not be able to monitor your connection

  14. Dedicated Services & Support • Dedicated Enhanced Service Center (DESC) • Monitoring provides you with proactive notification of network and system outages • To participate, keep your contact information current. • Call 1-888-212-5411 or go to http://dedicated.sbcis.net

  15. Online Support • http://dedicated.sbcis.net provides: • Products and services overview & details • Accounts and billing contacts • Service information • Customer service and support information • On-line customer services • Domain Name registration • IP address requests • Update your contact information • Technical support and FAQs • Policy and security

  16. Thank you for selecting SBC Internet Services as your Dedicated Internet Access service provider

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