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Telemedicine and Video Conferencing

Telemedicine and Video Conferencing. Roadmap Presentations for Committee on Technology and Architecture November - December, 2011. Tim Greer SOM , SFGH Dean’s Office. November 10, 2011. Videoconferencing Gaps 7/1/2011 (the problem). Many discrete systems/silos

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Telemedicine and Video Conferencing

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  1. Telemedicine and Video Conferencing Roadmap Presentations for Committee on Technology and Architecture November - December, 2011 Tim Greer SOM , SFGH Dean’s Office November 10, 2011

  2. Videoconferencing Gaps 7/1/2011 (the problem) • Many discrete systems/silos • No single directory or listing • Lack of standards(hardware, naming, etc) • Multiple bridges / gateways • Uncoordinated support • Most systems not connected • Lack of documentation • No training available • Multiple or no scheduling solution • No Policies / Best Practices • Network issues • User awareness and expectations

  3. Progress to date 11/10/2011 • Roadmap for the future • UCSF Videoconferencing Solutions Group formed • MOVI Support structure in place (service desk, support matrix, solutions group, local partners) • Hardware, Naming and Phonebook standards • Unified Directory established and published • UCSF “Hub” in production • Initial MOVI launch • 28+ rooms and 300+ MOVI users listed • Prop 1D 2B and 3B projects complete • Initial Prop 1D room training complete • Many fewer silos, pockets remain • Documentation begun

  4. Video Conferencing 2011-2012

  5. Telemedicine 2011-2012 (ongoing)

  6. Top Resource Challenges • Portfolio Management (current PMO gap) • Group resource coordination & contention resolution. • Analyze & integrate additional projects we would like to pursue in 2012 • Training and Support • Need to staff UCSF Video Conferencing Solutions Group (Telemed group fully committed) R&D, testing, onboarding, support. • Develop & publish onboarding process. • Develop and deliver high quality training to end users, first level support, and new clients

  7. Top Resource Challenges • Scheduling Solution • Integration of Live25 with Exchange for scheduling, or • Another workable solution • Business Analysis (communications, web) policies & guidelines) • Document existing landscape, web content (directory, FAQs, solutions matrix, facilities map, complete room instructions, best practices, other documents as required.) • Development & publishing of Use policy and guidelines • Work with Solutions group on deliverables related to documentation, client engagement, and policy. • Engagement of internal and external partners

  8. Estimated Resource Requirements • Estimate total cost of project/resource • Portfolio Management • $27,000 (15 hours per month for 12 months @ $150) • Trainer and Support: (ongoing) • $135k -1FTE PA3 w/ benefits, (ongoing) • $10k - PC, software, training, webcams, other • 10% existing staff time for 3 months • Scheduling Solution (initial scope): • 100 hours internal staff time, OR • $10k external consulting. • Followed by full proposal. ($0-100k) • Business Analyst: (12 months) • $135k -1FTE PA3 w/ benefits, or contractor

  9. Table listing of projects

  10. MOVI Support

  11. Telemed and Room Support(draft)

  12. Telemed Architecture (2010)

  13. Resource Gap Detail

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