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2013 sunapsis User’s Conference

Forum Discussion | New Community Toolsets and Support Structure: What’s new, what’s working for you, what can we improve upon?. 2013 sunapsis User’s Conference Presented by: Nik Spurgetis, Indiana University and Gillian Thiebe, Indiana University. Community Toolsets. One-stop-shop

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2013 sunapsis User’s Conference

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  1. Forum Discussion | New Community Toolsets and Support Structure: What’s new, what’s working for you, what can we improve upon? 2013 sunapsis User’s Conference Presented by: Nik Spurgetis, Indiana University and Gillian Thiebe, Indiana University

  2. Community Toolsets • One-stop-shop • User documentation • Discussion forum • Share components • Upload • Download • Support services • Upgrade/Installation procedures

  3. Support Structure • The need for and structure of the support team will continue to evolve • Recent changes that have been made to better assist clients • Client management • Phones|M-F 8am-12pm and 1pm-5pm Eastern • Emergency support after hours - voicemail • Footprints • Ticketing system • Share your feedback on how we can continue to improve

  4. Contact Information Poplars Building 221, 400 E 7th St. Bloomington, IN 47405 (812) 855-0490 | sunapsis@indiana.edu www.sunapsis.iu.edu

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