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The 4 C’s of Contingent Workforce Programs

The 4 C’s of Contingent Workforce Programs. Liz Ricketts & Matt Rivera. The 4 C’s!. AGENDA. Introductions Managed Staffing Programs Quick Definition, Terms and Scenarios The 4 C’s Beyond the 4 C’s Questions. INTRODUCTIONS. LIZ RICKETTS MANAGER OF HR SHARED SERVICES.

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The 4 C’s of Contingent Workforce Programs

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  1. The 4 C’s of Contingent Workforce Programs Liz Ricketts & Matt Rivera The 4 C’s!

  2. AGENDA Introductions Managed Staffing Programs • Quick Definition, Terms and Scenarios The 4 C’s Beyond the 4 C’s Questions

  3. INTRODUCTIONS LIZ RICKETTS MANAGER OF HR SHARED SERVICES Matt Rivera has more than 25 years of experience in the staffing and workforce management industry. He has worked in virtually every aspect of the contingent labor process, from recruiting to sales, and most recently, in corporate marketing for Yoh. As Director of Customer Solutions for Yoh, Matt helps develop innovative workforce solutions for Yoh’s clients. Liz Ricketts has been in the human resource field for over 20 years and is currently the Manager of HR Shared Services at Sony PlayStation. The main focus of her career has been an intermingling of both Staffing and Corporate HR. She has been responsible for a diverse number of human resource disciplines, which has led her to possess a broad base of industry knowledge. MATT RIVERA DIRECTOR OF CUSTOMER SOLUTIONS

  4. Managed Staffing Programs De-Centralized Contingent Labor Management Supplier _ Supplier C Supplier E Supplier X Supplier G Supplier Y Supplier B Supplier ? Supplier ? Supplier ? Hiring Manager Hiring Manager Hiring Manager Hiring Manager Hiring Manager Hiring Manager Hiring Manager

  5. Managed Staffing Programs Centralized Contingent Labor Management Supplier F Supplier C Supplier E Supplier H Supplier G Supplier D Supplier B Supplier A MSP HR Oversight Hiring Managers

  6. Managed Staffing Programs – Some Terms • Managed Service Provider (MSP) • Vendor Neutral Model • Master Vendor Model • Hybrid Model • Self-Managed Program • Supplier Management • Associate/Secondary Vendors • Independent Contractors • Payrollees • Technology – Vendor Management System (VMS)

  7. The 4 C’s Culture Complexity Compliance Cost

  8. Culture YOUR STAFFING PARTNERS • Sourcing THE PROCESS AND FIT • Recruiting THE EXPERIENCE FOR CONTRACTORS • On-Boarding CALL ME, MAYBE? • On-Assignment CAN YOU HEAR ME NOW? • Off-Boarding or Transition Press “1” If You Would Like to Wait Longer

  9. Culture From the HR Trenches PlayStation Culture Broken Processes/Contractor Care Horror Story? Success Story? Lessons Learned? Process That Didn’t Work Experience That Matters Little Things We Do

  10. Complexity TSA OR NSA? • Screening BLUE VS. WHITE • Types of Skills WARRIORS OR AN ARMY? • Volume of Hires THIS IS TAKING FOREVER • The Process WHO LET YOU IN HERE? • Worker Types Do You Know How to Recruit a .Net Programmer? (Me Neither)

  11. Complexity From the HR Trenches Process Differences/Skill/Location Testers vs. Developers Horror Story? Success Story? Lessons Learned? Process That Didn’t Work Experience That Matters Little Things We Do

  12. Compliance HOW BIG IS YOUR FILING CABINET? • Screening DIRECTION VS. ADMINISTRATION • Employer of Record COMMON SENSE AND ACTUAL LAWS • Employment Law NO ONE LIKES TO GET FIRED • Terminations and Turnover YOU FORGOT TO PAY YOUR BILL? • Worker’s Comp and Other Details No Officer, I Have No Idea How Fast I Was Going

  13. Compliance From the HR Trenches Why Are Some of These Things Required/Important to HR? Why Are Contractors Different? Horror Story? Success Story? Lessons Learned? Process That Didn’t Work Experience That Matters Little Things We Do

  14. Cost YOU PAID HOW MUCH? • Decentralized IT TAKES A VILLAGE • Administrative Burden WHAT WOULD YOU SAY THAT YOU DO HERE AT INITECH? • Hiring Manager’s Time DON’T GET LEFT HOLDING THE BAG • Risks YOU REALLY PAID THAT MUCH? • Right Fit for the Position/Quality But Your Craig’s List Posting Said the Signature Was “Authentic”

  15. Cost From the HR Trenches Hidden Costs? How You View the Quality vs. Cost Question Horror Story? Success Story? Lessons Learned? Process That Didn’t Work Experience That Matters Little Things We Do

  16. Beyond the 4 C’s Strategic Outsourced Workforce Solution Managed Suppliers Strategic Workforce Management WORKFORCE ACQUISITION MODEL Preferred Supplier List Efficient Supply Chain Management Single Suppliers Build Dependable Supply Chain Tactical Transactional Managed ENGAGEMENT PROCESS

  17. Q & A

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