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critically incident technique(CIT) relies on five major areas

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critically incident technique(CIT) relies on five major areas

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  1. Critically incident techniqueThe Critical Incident Technique (CIT) is a set of proceduresused for collecting direct observations of humanbehavior.These observations are used to solve practical problems and develop psychological principles. A critical incident can be described as one that makes a significant contribution - either positively or negatively - to an activity or phenomenon. www.pptmart.com

  2. critically incident technique(CIT) relies on five major areas www.pptmart.com

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  4. AdvantagesFlexible method can be used to improve multi-user systems.Data is collected from the respondent’s perspective and in his or her own words.Identifies even rare events that might be missed by other methods.Inexpensive and provides rich information. www.pptmart.com

  5. DisadvantageThe critical incident technique often rely on memory, incidents may be imprecise or may even go unreported.The method has a built-in bias towards incidents that happened recently, since these are easier to recall.Respondents may not be accustomed to or willing to take the time to tell (or write) a complete story when describing a critical incident. www.pptmart.com

  6. THANK YOU www.pptmart.com

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