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National Quality Program Quality Standardization: Fixing Defects/Assist/Turnover

National Quality Program Quality Standardization: Fixing Defects/Assist/Turnover. Process Overview. FS Supervisors, QC Techs, And Cox Vendor Supervisors. QC. Installs Trouble Calls Upgrades D owngrades. DEFECT. Fix on site where possible. Quality Assist. Quality Turnover .

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National Quality Program Quality Standardization: Fixing Defects/Assist/Turnover

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  1. National Quality Program Quality Standardization: Fixing Defects/Assist/Turnover

  2. Process Overview FS Supervisors, QC Techs, And Cox Vendor Supervisors QC Installs Trouble Calls Upgrades Downgrades DEFECT Fix on site where possible Quality Assist Quality Turnover

  3. Process Details Decision Criteria • Review • Fix • Quality Turnover • Quality Assist Supervisor or QC Tech * FS Supervisors, QC Techs and Cox Vendor Supervisors should contact the CommCenter to schedule Turnovers while on-site, as appropriate

  4. Process Details Decision Criteria Turnover or Assist • Complete • Review • Fix • Contact • Quality Turnover • Describe • Quality Assist • Provide Supervisor or QC Tech Supervisor or QC Tech * FS Supervisors, QC Techs and Cox Vendor Supervisors should contact the CommCeter to schedule Turnovers while on-site, as appropriate

  5. Process Details Decision Criteria Turnover or Assist Create Work Order • Create • Complete • Review • Comments • Fix • Contact • Schedule • Quality Turnover • Describe • Quality Assist • Identify • Provide CommCenterRep Supervisor or QC Tech Supervisor or QC Tech Quality Turnover = 11 pt SRO Quality Assist = 8 pt SRO * FS Supervisors, QC Techs and Cox Vendor Supervisors should contact the CommCenter to schedule Turnovers while on-site, as appropriate

  6. Now let’s check your understanding.

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