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1 st. 1 st. CHAPTER 20. USING ACCOUNTING FOR QUALITY AND COST MANAGEMENT. Quality and the New Production Environment. Objective – To stay competitive through: Improving customer service and product quality Reducing costs. How much will it cost to improve quality?.
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1st 1st CHAPTER 20 USING ACCOUNTING FOR QUALITY AND COST MANAGEMENT
Quality and the New Production Environment Objective – To stay competitive through: • Improving customer service and product quality • Reducing costs
How much willit cost toimprove quality? What can wedo to improvequality? Improving Quality
Cost of QualityTexas Instruments Approach • Prevention costs • Inspection of materials upon delivery • Inspection of production process • Equipment inspection • Employee training • Appraisal costs • Finished goods inspection • Field testing of products .
CostReport Cost of QualityTexas Instruments Approach • Internal failure costs are due to defects discovered before delivery to customers. • Scrap materials • Rework • Reinspection • Lost sales resultingfrom late deliveries
Cost of QualityTexas Instruments Approach • External failure costs are due to defects discovered after delivery to customers. • Warranty repairs • Product liability • Marketing costs toimprove product image • Lost sales due to poorproduct quality
Internaland external failure costs Cost of preventionand appraisal Cost of QualityTexas Instruments Approach Objective Zero defectswhile minimizingall four qualitycost categories
Improving Quality Total Quality Management (TQM) Managing an organization so that it excels in areas important to the customer Organization strives for excellence Quality is definedby the customer
Cost vs. Benefit Quality is free Costs of quality programsare easily measured, butbenefits of increasedcustomer satisfaction aredifficult to measure. The long-run benefits ofincreased customersatisfaction far outweighthe costs of improvingquality. Is Quality Worth the Investment? Two Views
Increasedbusinessandprofits Greatercustomersatisfaction The Quality Is Free Concept Qualityproductsandservices
Methods to IdentifyQuality Problems Control charts Pareto diagrams Cause andeffect analysis
Performance measure Quality control Number of customer complaints and defects Delivery performance Percentage of on-time deliveries Materials waste Scrap and waste as a percentage of materials used Machine Downtime Percentage of time machines are not working Objective Customer satisfaction and high quality products Increase on-time deliveries Decrease scrap and waste; improve product quality Increase efficiency; increase on-time deliveries Quality & Customer Satisfaction Measures 746
Additional Quality Concepts Motivation Employees respond favorablyto quality initiatives Strategic advantages Favorable reputation among competitors Benchmarking Continuous process of measuring performance against best of similar organizations
Just-In-Time (JIT) Inventory Products are completed just in time for shipment to customers Raw materials are received just in time for production
Just-In-Time (JIT) Inventory In conventional system, materials are “pushed” through assembly process. In JIT system, materials are “pulled” through assembly process by customers’ needs.
Complete productsjust in time toship to customers Scheduleproduction Receive materialsjust in time forproduction Complete partsjust in time forassembly into products Just-In-Time (JIT) Inventory Receivecustomerorders
Relationship Between JIT andTotal Quality Management Less warehousespace needed Reducedinventorycarrying costs Reduced riskof obsoleteinventory
Relationship Between JIT andTotal Quality Management Less warehousespace needed Higher qualityproducts Reducedinventorycarrying costs More rapidresponse tocustomer orders Greatercustomersatisfaction Reduced riskof obsoleteinventory
Unhappy customer Latedelivery Raw materials Poor qualityitems returned Relationship Between JIT andTotal Quality Management Quality must be stressedfrom the very beginning forJIT to be successful. JIT factory isidle, waiting onquality rawmaterials
Impact of Just-in-Time on Accounting Procedures JIT goal is to minimize inventories: Raw Materials Work inProcess FinishedGoods Production costs are assigned directlyto cost of goods sold.
Cost ofGoods Sold Inventory Impact of Just-in-Time on Accounting Procedures Any end-of-period inventory is recorded in a procedure knownas backflush costing.
Impact of Just-in-Time on Accounting Procedures JIT accounting entries
Impact of Just-in-Time on Accounting Procedures Backflush entry if inventory remains unsold or in process
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Products Consume Activities People Manage Activities Activity-Based Costing (ABC) A costing method that first assigns indirect costs to activities, then to products based on their consumption of the activities. Activities Consume Resources
Activity-Based CostingBenefits • More detailed measures of costs • More accurate product costs for... • Pricing decisions • Product elimination decisions • Better information for use in managing activities that cause costs • Benefits should always be compared to costs of implementation
A cost driver is a factor that causes, or “drives,” an activity’s cost. Methods Used forActivity-Based Costing Activity-based costing involves these steps: • Identify the activities that consume resources, and assign costs to those activities. • Identify the cost driver(s) associated with each activity.
Methods Used forActivity-Based Costing Activity-based costing involves these steps: • Identify the activities that consume resources, and assign costs to those activities. • Identify the cost driver(s) associated with each activity. • Compute a cost rate per cost driver unit or transaction. • Assign costs to products as follows: Cost driver rate × Cost driver units consumed
Activity-Based CostingIdentifying Cost Drivers • Cost drivers are related to volume or complexity of production. • Examples: machine time, machine setups, purchase orders, production orders • Cost driver factors (in order of preference): • Causal relationship • Benefits received • Reasonableness
Estimated indirect costs Estimated cost driver units of activity Predetermined indirect cost rate = This formula applies to any indirect cost.(e.g., manufacturing overhead, administrative, distribution, marketing, etc. Activity-Based CostingCost Rate Per Cost Driver Unit For a period of time, estimate total . . . • indirect costs for the activity • cost driver units of activity
Estimated indirect costs Estimated cost driver units of activity Predetermined indirect cost rate = Activity-Based CostingCost Rate Per Cost Driver Unit For a period of time, estimate total . . . • indirect costs for the activity • cost driver units of activity Note that this concept is identical to that used to calculate the predetermined overhead rate in Chapter 18.
Activity-Based CostingExample At this point, we need to look at an example to illustrate the concepts. .
Activity-Based CostingExample Ritz Company manufactures a product in regular and deluxe models. Overhead is assigned on the basis of direct labor hours. Estimated overhead for the current year is $2,000,000. Other information: First, determine the unit cost of each model using traditional costing methods.
Activity-Based CostingExample (Overhead Allocation)
Activity-Based CostingExample (Overhead Allocation)
A C B Activity-Based CostingExample Ritz Company plans to adopt activity-based costing. Using the following activity center data, determine the unit cost of the two products if activity-based costing is implemented.
A C B Activity-Based CostingExample
A C B Activity-Based CostingExample Original budgeted overhead total forthe period
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A C B Activity-Based CostingExample
A C B Activity-Based CostingExample
A C B Activity-Based CostingExample
A C B Activity-Based CostingExample
A C B Activity-Based CostingExample
A C B Activity-Based CostingExample
A C B Activity-Based CostingExample These amounts did not change as a result of using ABC.
A C B Activity-Based CostingExample Comparison Remember, we originally used aplant-wide rate, based on directlabor hours, to allocate overhead.