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Business Transformation Through Technology. Lewis Jones. Agenda . Fujitsu Smartcards The NSCP Product Suppliers Impact. Fujitsu. 3 rd Largest IT Company in the World Strong Focus in Public Sector 150 Local Government Customers
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Business Transformation Through Technology Lewis Jones
Agenda • Fujitsu • Smartcards • The NSCP Product • Suppliers Impact
Fujitsu • 3rd Largest IT Company in the World • Strong Focus in Public Sector • 150 Local Government Customers • Prevalent in Central Government £1billion+ Contracts - NHS, MOD, Inland Revenue, DWP • Involved in numerous Card Schemes e.g • Tesco’s • NERSC • NSCP • Young Scot
Smart Cards Identity Personalised Services Joining up Public Sector cards • Transport • Youth Card • NHS employee Payment • ID Card Cards +++ Leisure, Library, Rent, Schools, Tourism, Employee, Proof of age, Purchasing, Parking, Bus Pass, Concessionary, Loyalty, etc……… AUTHENTICATION REGISTRATION
State of the Market • Like it or not Smart Cards are the future • Government Objective • Citizen Benefits • Joined up services and efficiencies • Resulting in real e.government focus • Obstacles • Resources & Cost • Service Delivery Priorities • The Business Case !!!!
£ Current cost Released Capacity New cost The Business Case Its hard Reduced Cards lead to cost reduction & efficiencies Citizen benefits and citizen account Regional & Partnerships are key
Efficiency / Savings • Simple Questions: • How many existing card schemes? • How many cards? • How many existing databases? • How many electronic identities? • How many licence fees? • How much staff time? • What partnership opportunities, eg other LAs schools, health, tourism, sport
Observations • Many card schemes have been implemented for single purposes resulting in multiple schemes in single organisations • There are regular OJEU notices from Local Authorities seeking card based solutions for school meals, leisure centre access and libraries, regardless of the national project. • The same for Transport, concessionary travel, a key target citizen for LA’s • There needs to be a national infrastructure available for delivery • Distribution and management needs to be centrally controlled and locally delivered
The National Smartcard Product Standing out in the crowd Government Funded Designed by Local Government Driven forward by User Group Simple & Cost Effective
The NSCP Smartconnect • Providing • Government Standards • Government Services • Government Shareware
What Does it Provide • Business Cases • Starter Kit • Multi-Application, Multi-Use SmartCard • Software including • Card Management System • Enrolment & Cardholder Management • Database • Schema and Database Manager • Print & Personalisation (Card encoding & production) • Card Explorer • ACTIVEX Controls • CRM integration middleware • Java Applets • IFH (Iso File Handler) • CCDA (Citizen Data Application – Government Logic Layer) • ITSO Personalisation • Others (eg CEPS purse capability; PKI capability) • Mifare1K (for legacy compatibility and transport)
1234 5678 8765 4321 Overview Card Personalisation and Issuance Citizen Enrolment & Application Processing Card Holder Database Reporting & Analysis Manage Cardholder Data Add & Remove services Legacy Systems Connections
Demonstration Process Apply Enrolment & Application Processing Update database Card Production & Issuance Card Usages Parking Schools Library Leisure Transport Authentication ePurse Access etc SmartCard Proof Checks Proof Acceptable NO
SmartconnectIts Real WHY WAIT
WHY WAIT SmartconnectIts Real Library Application The following screen shots are from the live Library system at Bolton MBC. The smartcard is used as the library card and the borrower details are obtained from the card together with other Information not previously available. This additional information can be used for analysis and marketing purposes as well as for management information
Borrower form whilst transferral of data from smartcard is in progress
Same borrower form with additional data i.e. smartcard ID and analysis field uploaded from smart card
Transport The following ticket has been issued as a result of an ITSO “stored travel rights” transaction on the 225 bus route between Clitheroe and Blackburn.
Where is it now Early Adopters • Suffolk • Cambridgeshire • Chester • Bolton and Blackburn • Cross regional scheme and transport • Observer Licences are being issued It Delivers:- • PSO G12 • ITSO • MULTI APPLICATION • INTEROPERABILITY
Current SmartConnect Status Sustainability • Source Code Contract • Version 2 available • Example CDROM • Version 3 August • New Improved Card Explorer • MiFare 4K • Card Designer • Java 2.1.1 & GP2.1.1 • Faster bigger cards • New IFH • Usability Enhancements • Regression and Load Testing
Citizen Identity Management The SmartConnect software is an excellent foundation for: • enrolling citizens • associating them with services, entitlements • issuing them with cards or tokens • managing the card or token life cycle • integrating to other public sector providers, especially via Government Connect Secure online authentication via the Government Gateway – to be integrated with Government Connect
Current Suppliers Real Competition Shareware Interoperability Need to work with NSCP & GC
Summary • The case for the SmartConnect software is compelling for reasons of Identity Management and Gershon efficiencies • It’s not about the card • It’s about improving the citizens’ experience of government services • It’s about modernising services … WHY WAIT