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Coaching

Coaching. By A.V. Vedpuriswar. July 11, 2011. Introduction. In this presentation we will understand What is coaching When coaching should be used How to become an effective coach. Coaching.

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Coaching

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  1. Coaching By A.V. Vedpuriswar July 11, 2011

  2. Introduction In this presentation we will understand • What is coaching • When coaching should be used • How to become an effective coach

  3. Coaching Coaching is a collaborative approach aimed at improving the effectiveness of employees by providing: • Technical help • Personal support • Assistance in getting the most out of oneself

  4. Benefits of Coaching Coaching can: • Improve performance • Develop skills • Increase productivity • Prepare people for a new role • Improve the work environment • Motivate employees and facilitate their retention

  5. Typical coaching situations • A worker is going about his job without any direction. • Someone is ready for new responsibilities but needs help. • A team member is underperforming and has to be guided.

  6. Coaching is not about • Exercising authority • Being the expert • Managing the subordinate and pushing him towards a target. • Personal counseling

  7. Coaching is about • Exploration • Facilitation • Inspiration and support • Experience sharing • Collaboration

  8. Directive and supportive approaches A directive approach is useful for: • Developing skills • Providing answers A supportive approach is useful for: • Building self confidence • Encouraging self learning However, coaching, compared to mentoring, tends to be more directive and focused. See Slide 10

  9. The Coaching Process • Observe the individual to be coached carefully. • Understand the person’s strengths, weaknesses and behavior. • Engage with the subordinate in a dialogue. • Come to an agreement on basic issues and prepare a coaching plan. • Provide ideas and advice to make it easy for the person being coached to receive them, and appreciate their importance. • Keep monitoring the progress and take corrective action when appropriate.

  10. Coaching and Mentoring: Key Differences Source: Adapted from Harvard ManageMentor Coaching

  11. Preparing an action plan • Statement of the current situation • Goals • Milestones and timeline • Specific action points • Desired outcomes

  12. GROW Model

  13. 7 Core Capabilities in Coaching

  14. Directive Versus Supportive Coaching Source: Adapted from Harvard ManageMentor Coaching

  15. Giving and receiving feedback Giving and receiving feedback is a crucial part of coaching. While giving feedback, we must : • Focus on improving rather than criticizing performance • Look at the future, not the past • Focus on behavior, not character • Demonstrate sincerity • Be specific • Be realistic and focus on things which can be controlled

  16. Becoming an effective listener A coach should be a good listener. Active listening involves the following: • Avoiding distractions/ avoidable interruption • Maintaining eye contact • Right body language • Repeating and clarifying some points • Understanding the emotions behind the word

  17. The Right Climate Coaching is more effective when the work environment is characterized by: • Mutual trust – demands expertise, commitment and concern • Accountability for results • Motivation to learn and improve

  18. Pitfalls to avoid • Excessive talking - Coaching is a collaborative exercise - Encourage the subordinate to talk • Poor Listening - Concentrate • Losing control of your emotions - Do not coach on a “bad” day • Thrusting something without understanding emotional implications - Prepare the subordinate emotionally - Boost the self confidence

  19. When coaching is not effective • The person is not willing to be helped. • The person blames it on others. • The person is excessively competitive. • The person is always trying to dominate. • The person frequently displays bad behavior. • The bad behavior is deeply entrenched in the personality of the individual.

  20. Thank You

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