Jóhann Ingi Gunnarsson

1. NUAS conference Trömsö Job well done! Jóhann Ingi Gunnarsson Psychologist

2. Job well done! The agenda for the day • Job satisfaction • What is the purpose of my work? • Team building • Building confidence • Self assessment

3. Job well done Choose a job you love and you will never have to work a day in your life Confucius

4. The Workplace Today is Changing... • From centralized organizations to delegation, empowerment and project management • The work itself is ever changing and not as clearly defined as before • Advancement will be tied to participation in projects rather than competing for positions and power

5. Job SatisfactionGallup: GWA • What are my duties? • How am I doing? • Is this my kind of workplace? • Can I grow in my job?

6. 1. What am I supposed to do? • What am I supposed to do? • What are my duties, what is my part? • What expectations do I have to fulfill? • Do I have the right information and necessary equipment?

7. 2. How am I Doing? • What do others think about my performance? • Do I get the neccessary opportunities to prove myself? • Am I good enough as an individual, as a person? • Do I get complimented?

8. 3. Is This My Workplace? • Does my opinion matter? • Do I have a good friend at work? • Are my co-workers working as hard as I am?

9. 4. Can I Grow in My Job? • Can I learn and grow in my job? • Do I have the opportunity to learn new things and acquire new skills in my job?

10. Job Satisfaction(survey: 100 best co. to work for) • Trust • Integrity of management. • Respect for the employee. • Salary. • Job conditions. • Pride • Pride in the job. • Pride in the workplace. • Morale

11. Why Do People Quit?(Icelandic Survey) • Communication problems with superiors • Those who resign are generally younger and more dissatisfied. • Other reasons: • Can not put their knowledge, skills and abilities to work. • Lack authority. • Lack of training. • Unfairness.

12. What Motivates Icelanders?(Icelandic survey) 1. Good Morale 37,6% 2. Job Conditions 16,8% 3. Interesting Job 11,5% 4. Good Results 10,2% 5. Salary 8,8% 6. Job Security 4,6% 7. Good relations with Management 4,1% 8. Responsibility 3,1% 9. Job Recognition 2,1% 10. The Job itself 1,3%

13. Three Kinds of Commitment • EmotionalCommitment • “I like my work and therefore I’m staying.” • Responsibility • “I feel committed to the company and therefore I’m not going.” • Hassle (Trouble) Commitment • “It´s too much of a hassle to change jobs, so I’ll stay.”

14. If you look more closely, we are all somewhat important, each one unlike any other, actually a walking miracle

15. The search for success My ideas about success: What is success and what is it based upon? The most frequent answer: To be content and at peace about yourself and your family ! 15

16. What is thepurpose of mywork? How would the fisherman reply? • „To fish in order to generate revenue”. How would the teacher reply? • „To educate, share knowledge”. What about the General Practitioner: • „To foster the physical and psychological health of people”. • „For people to obtain reasonable explanations for their pain and get resolution of their problems”.

17. What is thepurpose of mywork? • Helping students achieve their goals in education. • Enhancing their skils in education. • Realising their interests. • Assist / guide to graduation. • Be part of a bigger team at my workplace. • Offering a certain quality of service within my organisation. • Be at the forefront within my discipline. What about the Student and Career Counsellor:

18. Team building

19. Collaboration E Pluribus unum Out of many, one

20. Mobile

21. Failedmanagement Individualism L L L The leader M L L = Line managers

22. Successfulmanagement L L Team unity The leader L L L = Line managers

24. Guidelines in communications • We salute and take each others greetings with a smile. • We are always aware of praising and encouraging each other. • We talk together and solve things immediately. • We approach people directly if we have issues or problems.

25. Guidelines in communications • We admit to our mistakes and value others opinions. • We are punctual. • We are honest. • We warmly welcome new employees. • We use constructive criticism and are positive with each other.

26. Guidelines in communications • We seek to draw out positive sides of our co-workers and the company inside as well as outside. • We show each other mutual respect.

27. What obstacles do we need to overcome? • Rules become ineffective if someone does not participate in the process. • Heavy work load • Important that management creates opportunity (time) to discuss and solve issues

28. What are the benefits? • Well being on the job and at home • Increased job satisfaction • Fewer sick days • Better service   • Better team unity, more powerful group

29. How do we stick to the rules? • Allow time for meetings where issues are discussed and solved • Frame the rules • Be aware of what rules apply every day • Discuss openly

30. A personwithlowself-confidence is like a toothlesshuntingdog !

31. What is goodself-confidence? Definition Individual with good confidence: Believes in himself and his abilities. Is able to relate to others in a healthy way and has no difficulties in trusting others. Knows his strengths and weaknesses. Is constructive towards himself. Believes he can accomplish things, feels ,comfortable in his own skin’.

32. What is goodself-confidence? Inaddition ... • Self-confidence shapes all your behaviour and appearence. • Negative communication is always, somehow, connected to low self-confidence. • Good self-confidence is connected to positive charisma. • Self-confidence is an important “muscle-group”. • I can, I will, I shall : Positive self-talk.

33. Whyaren’t you Working ? I didn’t seeyoucoming

34. Thecharacteristics of goodself-confidence • Have faith in themselves and what they do. • Well-balanced, patient and open-minded. • Able to deal with mistakes, benefit from them. • Are faithful to their convictions. • Body-language reflects their self-confidence.

35. Thecharacteristics of goodself-confidence • Tolerant, not judgemental. • Look at life as a series of opportunities. • Powerful self-confidence. • Love change.

36. Buildingconfidence • Do I recognize my strengths and weaknesses? • How do I deal with my weaknesses and strengths? • Do I place more emphasis on positive or negative thoughts? • Do I have the ability to take advantage of good advice and criticism? • How do I compare myself to others? • Do I have clear, realistic goals?

37. Buildingconfidence Choose confidence. Confidence does not happen by accident or chance. Preparation is the primary tool for developing confidence.

38. Buildingconfidence Recognizing strengths Journal or confidence-diary. Modeling confidence Select suitable role models. Work on confidence daily What do I have control over, focus on that.

39. Negative statement Positive reframing I can learn to do this I have no talent in this I am tall and elegant I am far too tall I am determined to enjoy the day This is not my day The Bagof Doubts I have never been able to concentrate I can concentrate when I want and now I want it

40. Positiveself-talk • Daybyday, ineveryway, I amconstantlyimproving. • I dealwiththingsimmediatelyandsolveitwithouthesitation. • I amkeenandinterested, so ... everythingworksoutwell.

41. Remember: • Confidenceincreaseswithuse. • Confidence is alwaysinthepresenttense. • Themostprecious gift youcangivetoanyperson is tohavefaithin her.

42. Whatyoupractice,youbecome !

43. Don’t forget • The best waytoinspirepeopletosuperiorperformance is toconvincethembyeverythingyoudoandbyyoureverydayattitudethatyouwholeheartedlysupportthem