Agreeing & disagreeing . Language used in agreeing enthusiastically That’s exactly what I think.

1. Agreeing & disagreeing • . • Language used in agreeing enthusiastically • That’s exactly what I think. • That sounds a good idea. • I completely agree.

2. Agreeing & disagreeing . B. Language used in agreeing reluctantly You may have a point there. All right then. If you like. I don’t mind.

3. Agreeing & disagreeing . • Language usedindisagreeing partly • Well, that’s true, but... • Well, I see what you mean, but... • Well, you may have a point there, but... • Well, that may be so, but....

4. Agreeing & disagreeing . B. Language used in disagreeing tactfully How can you really say that...? Aren’t you going a bit far when you say that ...? You don’t really believe that ..., do you? I am not too sure about it. .

5. Agreeing & disagreeing C Language used indisagreeing strongly (Formal): I don’t see it that way. That’s not the way it appears to me. I’m sorry to disagree. I’m sorry I must say otherwise.

6. Agreeing & disagreeing Language used indisagreeing strongly (Informal): You must be joking. Don’t make me laugh. I simply disagree. I completely disagree. Certainly not. It’s simply isn’t true.

7. Making a complaint A. Expressions leading to complaints Excuse me, I’m sorry to bring this up, you see ... Excuse me, I’ve got a bit of problem here, you see.... Excuse me, I’m sorry to trouble you, look...

8. Making a complaint B. Background information C. Stating problem D. Asking for favor Would you please do me a favour? Would you please look into the matter? Could you change it for me? Could you check it for me?

9. Defending a complaint Expressions leading to defending a complaint I’ve got a bit of apology to make, you see... I’m afraid I’ve something to tell you, look..... I’m not quite sure how to put this, but...

10. Speaker-1. Excuse me, I’ve got a bit of problem here, you see, I bought at TV from your shop the day before yesterday, as soon as I turned it on, it started to get hot. Would you please do me a favour? Speaker-2 Well, I’ll just see if we’ve got in stock at the moment. Speaker-1 So kind of you. Speaker-2 Do you have the receipt? Speaker-1 No, I don’t. Speaker-2 Well, I’ve got a bit of apology to make, you see, we can’t do anything without the receipt. (expressions defending complaints

11. Remembering When your are not hundred percent certain: As far as I can remember, ..... I can’t remember exactly, but I think.... If my memory serves me right .... If I can remember correctly.... When your are hundred percent certain: (Yes) I seem to remember. (Yes) I remember quite clearly that (Oh yes) It’s (it has) come back to me now... (Oh yes I’ve (I have) got it now, it was...

12. Requesting A. By adding ‘please’ to the imperative B. Other forms of request : i. Would you please + Verbword ? ii. Would you mind + Verb + ing ? iii. I wonder if you could + Verbword

13. Interrupting Formal : Excuse me, may I say something here? Sorry to interrupt, could I say something here? Fairly formal : If I can just come in here, for a moment. I’d like to make a quick point here, if I may.

14. Interrupting Stopping interruptions Formal : If I could just finish. If you’d let me finish Informal :just a moment/minute. Hang on a moment/minute. Giving the floor Sure Of course Certainly

15. Invitation : Accepting & refusing Pre-invitation structures : Are you free this evening ? Will you be busy next Friday? Do you have any appointment on Wednesday? Are you doing anything special this day next week? Are you going anywhere special next to next Friday ?

16. Invitation : Accepting & refusing Invitation structures: Would you like + Noun phrase ? Would you like + to + Verbword ? I was wondering if you’d like to + Verb word

17. Invitation : Accepting & refusing Accepting invitation Informal Yes, with pleasure. Sounds great. Formal Yes, I’d like to, thank you. Yes, I’d love to, thank you. Yes, I’d like that. That’s very kind of you.

18. Invitation : Accepting & refusing Refusing invitation Informal No, thanks. I’d rather not. Formal In formal structure you are supposed to make delay or use hesitation device, appreciation, and refusal of invitation, Some explanation for refusal is also often given.

19. Invitation : Accepting & refusing Refusing invitation (Formal) Step-1 : Language of hesitation or delaying Well --- Hehh --- Um --- Step-2 : Language of appreciation That’s very kind of you, --- That’s very nice of you, --- Thanks for asking me, --- I wish I could, ---

20. Invitation : Accepting & refusing Refusing invitation (Formal) Step-3 : Language of refusal but I’m sorry. --- but I’m sorry I can’t. --- but I’m afraid. --- but I’m afraid I can’t. --- Step-4 : Explanation for refusal I’ve an appointment then. I’ve another engagement then. I won’t be here then. Unfortunately, I’ve to go some where else then.

21. Asking & Giving directions A. Asking for a specific place Could you tell/show me the way to...? Could you please help me? I’m trying to find ... Could you tell me where post office is? Could you direct me to toilet? Is there a mosque near here?

22. Asking & Giving directions Making sure about the direction Excuse me, am I right for....? Excuse me, is this the right way to/for..? Giving direction  You go along/follow this road until you reach/get to ...  You keep straight on/going until you come to/as far as ...  You walk north/south ...  Then turn left/right and follow the road  Then take the second/third turning to your left/right.

23. Saying where things and places are  It’s just opposite the hotel. past beside next to  It’s to the north of the bank. to the south at the corner  It’s past the tennis courts on your left/right.  It’s on the left/right hand side.  It’s across the street.  It’s five minutes walk from there. Final sentence You can’t miss it. .

24. Arranging an Appointment Language used in making an appointment I’d like to make an appointment with you. Could I have an appointment with you? Could I make an appointment to see the manager? Could you give me an appointment?

25. Arranging an Appointment Language used in suggesting a time When would suit you? Would Sunday be convenient for you? Would 11.30 be all right? How does 11.30 sound to you? What about 7 o’clock on Monday then? Are you free on Saturday at 10 o’clock? What time do you like the appointment? What’s your convenient time/suitable time? Is there any other time that suits you? Could you make it at 8 o’clock?

26. Arranging an Appointment Language used in accepting an appointment Yes, that would be fine. Yes, that would suit me/him. Yes, that’s all right with me/him. Yes, that would be convenient. Yes, I’m/he’s free then.

27. Arranging an Appointment