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QUALITY MANAGEMENT EDUCATION AND THE SUBORDINATE COURTS OF SINGAPORE

QUALITY MANAGEMENT EDUCATION AND THE SUBORDINATE COURTS OF SINGAPORE. Senior District Judge Tan Siong Thye. The Framework for Court Excellence. (a) Court management and leadership (b) Court policies (c) Court proceedings (d) Court resources (e) Public trust and confidence

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QUALITY MANAGEMENT EDUCATION AND THE SUBORDINATE COURTS OF SINGAPORE

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  1. QUALITY MANAGEMENT EDUCATIONAND THE SUBORDINATE COURTS OF SINGAPORE Senior District Judge Tan Siong Thye

  2. The Framework for Court Excellence (a) Court management and leadership (b)Court policies (c) Court proceedings (d) Court resources (e) Public trust and confidence (f) User satisfaction (g) Affordable and accessible court services

  3. The Framework for Court Excellence (a) Court management and leadership (b)Court policies (c) Court proceedings (d) Court resources (e) Public trust and confidence (f) User satisfaction (g) Affordable and accessible court services

  4. Civil Justice Division Criminal Justice Division Corporate & Court Services Division Family & Juvenile Justice Division COURT MANAGEMENT AND LEADERSHIP • Leadership Team: Strategic and cross-functional issues • Divisional Leadership teams from the four divisions of the Subordinate Courts

  5. COURT MANAGEMENT AND LEADERSHIP • Articulates the courts’ vision and goals underpinning judicial training • Fosters pro-active culture, teamwork culture and eye for innovation • Introduces external concepts like ‘Learning Organisation’ and ‘Kaizen’ • Knowledge sharing: “After Action Reviews” • Training for the leadership team

  6. The Framework for Court Excellence (a) Court management and leadership (b) Court policies (c) Court proceedings (d) Court resources (e) Public trust and confidence (f) User satisfaction (g) Affordable and accessible court services

  7. COURT POLICIES • Planning in order to articulate the long term goals of training • Strategic Planning and Training Division • Devising comprehensive training programmes for both judges and Court administrators

  8. COURT POLICIES – Training for Judges • An institutionalised structured induction programme • In-house training initiatives • Partnership with the legal fraternity • Knowledge sharing

  9. The Framework for Court Excellence (a) Court management and leadership (b)Court policies (c) Court proceedings (d) Court resources (e) Public trust and confidence (f) User satisfaction (g) Affordable and accessible court services

  10. COURT PROCEEDINGS • Briefings by the Senior District Judge • Training on court craft • Collective brainstorming and evaluation sessions • A dedicated Service Relations Unit

  11. The Framework for Court Excellence (a) Court management and leadership (b)Court policies (c) Court proceedings (d) Court resources (e) Public trust and confidence (f) User satisfaction (g) Affordable and accessible court services

  12. COURT RESOURCES • Kaizen, a Japanese management concept, is aimed at reducing red tape by removing unnecessary processes in the courts, and thereby streamline processes and optimise resources • Learning Organisation: One with individuals having a shared vision and seeing the organisation as a whole instead of individual discrete parts

  13. The Framework for Court Excellence (a) Court management and leadership (b)Court policies (c) Court proceedings (d) Court resources (e) Public trust and confidence (f) User satisfaction (g) Affordable and accessible court services

  14. PUBLIC TRUST AND CONFIDENCE; USER SATISFACTION; AFFORDABLE AND ACCESSIBLE COURT SERVICES • Local Public Perception Survey • 97% had full confidence in full adminsitration of justice • 99% felt that the courts independently carry out justice according to the law • Justice Scorecard 2 • A performance measurement tool • Singapore Quality Award • 2006: first organisation in legal sector to receive award

  15. PUBLIC TRUST AND CONFIDENCE; USER SATISFACTION; AFFORDABLE AND ACCESSIBLE COURT SERVICES • International Surveys and Evaluations • Political and Economic Risk Consultancy Asian Intelligence Report • Institute for Management Development • Economic Intelligence Unit • International Monetary Fund • World Bank • Fraser Institute • Accenture Study on e-Government Leadership

  16. CONCLUSION Training is vital to quality justice

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