Computer communication B

1. Computer communication B Discussion

2. How to organize a presentation and a discussion • General idea • I would like to have a mix of presentation and discussion • Integration of extra literature that can be found • Create your own structure to discuss the articles • Make comments and criticisms if necessary • Explain your conclusions • Cite the literature used

3. Discussion: ERP • ERP: Enterprise Resource Planning • They have been compared to LMSs (learning Management systems) • ERP systems can manage in principle all (at last some) of the functions of a company or foundation • ERP systems are used in place of isolated components with the goal to achieve integration • ERP contain MODULES: for example for production, general logistics, to manage the financial part, administration of the employees, the selling part and costumers management • There is a database where all the data can be stored

4. Discussion: CRM • CRM: Costumer Relationship Management • Operational: support of processes relative to costumers (service, management of costumers feedback) • Collaborational: all the company departments share the costumers feedback to ameliorate the service for the costumers • Analytical: research and edit costumers data

5. Discussion: • SCM: Supply Chain Management • The chain: idea, planning, production and delivery • Collaboration with thirds like supplier van primary products en wholesaler • Supply and demand management • EDI: Electronic Data Interchange • For business purposes much information is used and sent in the form of documents (example: shipping bills) • EDI is a a collection of standards for the digital exchange of information • The standards are based on the structure of these documents

6. Working together: SCORM • SCORM: Shareable Content Object Reference Model • It`s a collection of formats for internet-based education • The communication between a scholar and the teaching system is structured (sequencing) • The presentation of the information to the scholar is central: • The subdivision in independent “content objects” • Their implementation • The relative order of presentation • SCORM is an intermediary between the content and the learning management system (LMS)

7. Online working: discussion • IMS: Global Learning Consortium • http://www.imsglobal.org/ • IMS: Instructional Management System • Non-profit organization • Supports the use of learning technologies worldwide • Goal: modularity of learning systems and of contents via standardization • They contributed to SCORM

8. AICC: Aviation (All Encompassing) Industry CBT Committee • http://www.aicc.org/ • It is an association of experts in computer-based e-learning (for aviation) • CBT: Computer Based Training • It creates main lines and formatsforcomputer-basededucation

9. Working together: NESTOR • Does Nestor fulfill Hall’s criteria? • High availability: must be usable for different types of users • Scalability: the infrastructure should be able to adapt to changes in terms of number of students and changes in the infrastructures • Usability: easy to use and easy to understand • Modularity: • Stability: should be a stable system • Safeness: safe for data

10. Nestor1 • It’ s a large learning platform • Made to support the management of courses • Communication: announcements, e-mails, gradebook • Information: study manuals, literature, teaching materials • Organization: sign up students, separate in groups etc. • Used as well for the organization of courses, with specific functions • Enlarged discussion forum with several possibilities • Chat function • Teaching material offered in a certain order • Material prepared by students can be discussed and judged. • But see topic viewed from Ullman & Rabinowitz

11. Nestor2 • Useful as well for education in the distance • Foreign students at RUG • Rug students who are abroad • Foreign students who are abroad (education possibly done by Rug mentors • Students in different countries (education possible by mentors who re in different countries) • Protected environment: important for documents with authorship rights • Links to accessible sources • Integration of multimedia is easy

12. Nestor3 • Support for teachers via the Rug: helpdesk, databases etc. • Nestor individual education-support track (NIOT) • http://www.rug.nl/uocg/ondersteuning/nestor/niot • Freedom of realization within Nestor: positive and negative points • No large faculty of university policy for NESTOR • It is still unclear if the opening of Nestor is good for the organization of the courses • A good idea would be to have a survey among teachers and students on the possibilities to use Nestor?

13. Next lecture • We will address the topic of INTRANET • Literature • R. Brandsma & P.Spijker, 2003: Intranet als praktisch communicatiemiddel. Alphen a/d Rijn: Kluwer. • W. Hendrikx, 2004: Handboek intranet. Een praktische gids voor overheid, non-profit en bedrijfs­leven. Den Haag: Sdu uitgevers. • H. Koeleman e.a., 2002: Intranet voor de communicatieprofes­sional. Een handleiding voor de opzet en ver­be­tering van intranet in organisaties. Alphen aan den Rijn: Kluwer. • All what you want to know about intranet: http://www.intrack.com/intranet