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urban.hedstrom@findwise

urban.hedstrom@findwise.com. The Findwise methodology. Business - needs & goals. Users - needs & capabilities. Information. Technology - platform & functionality. Information - quality & structure. Organisation - change & governance.

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urban.hedstrom@findwise

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  1. urban.hedstrom@findwise.com

  2. The Findwise methodology • Business - needs & goals • Users - needs & capabilities Information • Technology - platform & functionality • Information - quality & structure • Organisation - change & governance – a holistic approach to work and succeed with search

  3. Findability Solutions: Ericsson • Results and effects

  4. ENTERPRISE SEARCH • AND FINDABILITY • SURVEY 2013

  5. Enterprise Search andFindabilitySurvey • March to May 2012 • 170 respondents • Majority smaller companies • 26% North America • 63% Europe • March to May 2013 • 101 respondents • Majority larger companies • 21% North America • 72% Europe

  6. Respondents 65% is from IT 25% is from Corporate Communication

  7. 78 %

  8. 9%

  9. «What are the obstacles tofinding the right information?« Inconsistency in how we tag content 65% Don’t know where to look 65% Lack of adequate tags 55%

  10. 20%

  11. 24%

  12. 44% NO BUDGET

  13. 48% 2014

  14. 59% 2014

  15. 18%<1 2016

  16. «Do you analysesearch logs?« 59% YES

  17. «What is your primary business case for investing in search?« • Accelerate retrievel of known • information sources 87% • Improve the re-use of content 67% • Increase collaboration 54%

  18. «Rate the importance of being able to search the following sources and systems?« • Intranet websites 83% • People directory 82% • Collaboration systems 78%

  19. 59% YES

  20. Summary Search and Findability Survey • Awareness and use of enterprise search is growing steadily • The most satisfied are the ones that • Have a search strategy in place • Have been working with their metadata • Still too much of an IT issue and not on the business managers agenda • All lot of unstructured data still not indexed

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