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Market Leader Upper Intermediate Unit 3 Building Relationships

Market Leader Upper Intermediate Unit 3 Building Relationships. April 10 th 2010 Nguyen Manh Thao. Case Study- Getting to know you Background. Problems. Kimsoong customer profile. * Read Kimsoong customer profile (p.29) * Listening 3.7 * Customer loyalty program

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Market Leader Upper Intermediate Unit 3 Building Relationships

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  1. Market LeaderUpper IntermediateUnit 3Building Relationships April 10th 2010 Nguyen Manh Thao

  2. Case Study- Getting to know youBackground

  3. Problems

  4. Kimsoong customer profile * Read Kimsoong customer profile (p.29) * Listening 3.7 * Customer loyalty program * Five suggestions:  solutions

  5. Writing Write one paragraph in not more than 150 words • According to you, how can Kimsoong strengthen customer loyalty to deal with increasing competition? • “A relationship is like a shark. It has to constantly move forward or it dies.” What do you think?

  6. Good luck! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you!

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