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Home Affairs Department Performance Report P4 2015/16 & P1 2016/17

An overview of Department of Home Affairs' performance, challenges, outcomes, and objectives for Quarters 4 of 2015/16 and 1 of 2016/17 presented to the Portfolio Committee. The report covers achievements, key challenges, and progress in citizenship, immigration, and service delivery. Detailed performance data and analysis showcased.

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Home Affairs Department Performance Report P4 2015/16 & P1 2016/17

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  1. Presentation to Portfolio Committee of Home Affairs Performance reports of the Department: Quarter 4 of 2015/ 2016 and Quarter 1 of 2016/17 23 August 2016

  2. Content • Vision, Mission and Values • DHA outcomes and strategic objectives • Progress against objectives • Major challenges • Overall performance • Performance Per Branch • Performance Programme • Budget vs Actual Expenditure

  3. Vision • A safe, secure South Africa where all of its people are proud of, and • value, their identity and citizenship Mission The efficient determination and safeguarding of the identity and status of citizens and the management of immigration to ensure security, promote development and fulfill our international obligations Value Statement The Department of Home Affairs is committed to being: • People-centred and caring • Patriotic • Professional and having integrity • Corruption free and ethical • Efficient and innovative • Disciplined and security conscious

  4. Outcome 1: Secured South African citizenship and identity. Strategic Objectives • All eligible citizens are issued with enabling documents relating to identity and status. • An integrated and digitised National Identity System (NIS) that is secure and contains biometric details of every person recorded on the system.

  5. Outcome 2: Secured and responsive immigration system. Strategic Objectives • Refugees and asylum seekers are managed and documented efficiently. • Movement of persons in and out of the country regulated according to a risk based approach. • Enabling documents issued to foreigners efficiently and securely.

  6. Outcome 3: Services to citizens and other clients that are accessible and efficient. Strategic Objectives • Secure, effective, efficient and accessible service delivery to citizens and immigrants. • Good governance and administration. • Ethical conduct and zero tolerance approach to crime, fraud and corruption. • Collaboration with stakeholders in support of enhanced service delivery and core business objectives.

  7. OVERALL PERFORMANCE-APP 2015/16 (Quarter 4) The Department had a total of 42 targets planned for the quarter 4 of 2015/16 financial year. 33 targets were achieved representing a 79% achievement rate, and 9 (21%) targets were not achieved.

  8. Q4 PERFORMANCE PER PROGRAMME

  9. Q4 PERFORMANCE PER BRANCH

  10. Progress against objectives: Jan-March 2016 • 683 530 ID Smart cards were issued to citizens 16 years of age and above. • 69 903 IDs (First Issue) were issued within 54 working days • 51 468 IDs (Re-Issue) were issued in 47 working days • Improvements to image enhancement at photo booths has reduced rejection rate and has created a consistent flow of approved images at PDC (due to enhancement taking place at the front office) • 154098 Machine Readable Passports (MRPs - new live capture process) were issued within 13 working days

  11. Progress against objectives: Jan-March 2016 • Biometrics pilot continues at the Lanseria Airport, KSIA, CTIA and ORTIA. Monitoring of biometrics is in process. Technical problems are reported to SARS and IS. • Permitting has migrated from a manual to electronic adjudication process insofar as the key targets are concerned, namely, Temporary Residence Visas and Permanent Residence Permits. • Printing errors have improved through engagements with VFS and DHA IS team. The on-line VAS solution for TRV’s was implemented on 1 June 2015, which yielded positive results in achieving the two TRV targets. • We implemented a verification process for Identity Document applications for permanent residence holders wherein the original PR certificate is issued with a verified copy attached to it. • From 22 March 2016 to 30 March 2016, a total number of 1,296,671 travellers went through our borders. Compared with 2015/16 Easter period, there was an increase of 0,32%.NATJOC instruction was given that SAPS and DHA had to assist as Port Co-ordinators / Managers.

  12. Major challenges: Jan-March 2016 CIVIC SERVICES ENVIRONMENT • In terms of birth registration, targets were not fully achieved for the following reasons: • Birth occurrences at health facilities after-hours, weekends and holidays are not registered as this is outside the official office hours and no deployments take place • Mothers uninformed of birth registration requirements within 30 days. • Capacity limitations at local offices and health facilities.

  13. Major challenges: Jan-March 2016 IMMIGRATION ENVIRONMENT • The Q3 and Q4 were both affected by the shifting of officials from IDs to assist with administrative functions that were related to the hand over of RRO functions from Provinces to ASM Head Office. • Re-organising resources and the work flows in quarter two has begun to show a marked improvement in throughput and turn-around times. • The process for issuing identity and travel documents for refugees has been largely manual and slow. This is being addressed by moving the function to the mainstream civic serves branch where they will be processed using the same systems as any other clients. • We continue to experience capacity constraints in the area of Appeals and we intend moving Appeals from the Missions to the Foreign Office Coordination Chief Directorate to deal with bottlenecks. • PRP adjudication team at level 6 stopped adjudicating as they are not appointed adjudicators. • TRV first level supervision, PRP first and second levels of quality assurance (supervisors). • Verification of Permanent Residence for naturalisation is a challenge and delays naturalization process.

  14. Overall performance for 2015/16 financial year

  15. Overview of Organisational Performance (2014 /15 FY and 2015/16 FY) .

  16. PRELIMINARY BUDGET VERSUS EXPENDITURE AS AT 31 MARCH 2016

  17. PRELIMINARY BUDGET VERSUS EXPENDITURE AS AT 31 MARCH 2016

  18. PRELIMINARY BUDGET VERSUS EXPENDITURE AS AT 31 MARCH 2016

  19. REVENUE COLLECTED Note: An amount of R118,889 million is still not yet deposited by DIRCO

  20. Performance report of the Department Quarter 1 of 2016/ 2017

  21. OVERALL PERFORMANCE-APP 2016/17 (Quarter 1) The Department had a total of 38 targets planned for the quarter 1 of 2016/17 financial year. 31 targets were achieved representing a 82% achievement rate, and 7 (18%) targets were not achieved.

  22. Q4 PERFORMANCE PER PROGRAMME

  23. Q1 PERFORMANCE PER BRANCH

  24. Progress against objectives: April-June 2016 CIVIC SERVICES ENVIRONMENT • 190 440 births were registered within 30 calendar days during the review period. • 719 178 ID Smart cards were issued to citizens 16 years of age and above. • 63 223 IDs (First Issue) were issued within 54 working days • 43 872 IDs (Re-Issue) were issued in 47 working days • 172 515 MRPs (new live capture process) were issued within 13 working days

  25. Reasons for over achievement April-June 2016 CIVIC SERVICES ENVIRONMENT • Birth registration on Saturdays at high volume health facilities (total 6973) • Rolling out of additional 38 offices which leave the branch with 178 offices with live capture capability also contributed to the achievement of the target. • The drive by the department to encourage the public to apply for Smart ID Cards in preparation for the local government elections. • Support by back office to process Smart Cards, including the automation at Dispatch centre. • Extended the Age category of applicant on eHome Affairs from age 30-35 years to cover the age starting from 20 to 40 years in May 2016. • Outreach campaigns during youth month (June). • System stability as a result of the stable power supply at BVR • Compliance with Internal Audit recommendations.

  26. Progress against objectives: April-June 2016 IMMIGRATION ENVIRONMENT AS REPORTED IN Q1 • Permitting completely migrated from a manual to an electronic application process, taking into account lessons learned during the implementation of the online adjudication process as the Visa Adjudication System (VAS) matures • 98% of Business and General work visa applications were finalised within 8 weeks. • 96% of Critical Skills work visa applications were finalised within 4 weeks • We implemented a verification process for Identity Document applications for permanent residence holders wherein the original PR certificate is issued with a verified copy attached to it. • The interim biometric solution is in process of being fully rolled out to the four (4) pilot sites [King Shaka (KSIA), OR Tambo (ORTIA), Cape Town (CTIA) and Lanseria international airports].

  27. Operational challenges: April-June 2016 IMMIGRATION ENVIRONMENT AS REPORTED IN Q1 • Resource constraints remain a serious challenge and hamper operations and service delivery. Key cost drivers are the Advance Passenger Processing system and transport. • NIIS system stabilization through the full refreshment of the current NIIS infrastructure and software • Dependency on lease agreements with Transnet National Ports Authority prevented the completion of site visits to selected POE’s. • Non-integration of old and new movement control systems: MCS and eMCS • Hits on the eMCS are reflected as MCS hits on Ports Operations Centre

  28. PROGRAMME 1:Administration

  29. PROGRAMME 2 :Citizen Affairs Citizen Affairs

  30. PROGRAMME 3:Immigration Affairs Immigration Affairs Citizen Affairs

  31. STRATEGIC PRIORITIES GOING FORWARD: • Maintain and improve standards at 189 digitised offices, included 12 in Banks. • Continue strengthening strategic partnerships within state and externally: with main focus on VFS, Banks and Department of Health. • Successful transformation Marabastad and asylum booking system • Ensuring responsible and productive debate on the Green Paper on International Migration to enable the drafting of a sound, supported White Paper. • Digitise and automate birth, marriages and death registration processes. • Continue making progress towards formally establishing the BMA by April 2017. • Mitigate the risk of the further loss of critical posts given budget constraints.

  32. QUARTER ONE BUDGET VERSUS EXPENDITURE: 2016/17

  33. TABLE OF CONTENTS Quarter One Budget versus Expenditure:2016/17 • Per Programme • Per Economic classification • Per Branch • Self Financing • Revenue

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