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Key Work Systems and Processes

Key Work Systems and Processes. Larry Potterfield Founder and CEO. What is a Work System?. A group of Processes designed to work together. What is a Process?. A Process is a series of related steps designed to accomplish a simple task Taking out the trash is a process

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Key Work Systems and Processes

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  1. Key Work Systems and Processes Larry Potterfield Founder and CEO

  2. What is a Work System? A group of Processes designed to work together

  3. What is a Process? • A Process is a series of related steps designed to accomplish a simple task • Taking out the trash is a process • Making the bank deposit • Getting ready for work • There are millions of processes • MidwayUSA has over 1500 documented processes • We manage our processes with ISO

  4. What are Key Processes? Really important, in creating the Customer value promised

  5. Organizational Level vs Department Level • Organizational-Level Work System • Department-Level Work Systems • Within departments processes are organized into areas or sections

  6. The MidwayUSA Mission “We are an internet retailer of shooting, hunting and outdoor products . . .”

  7. MidwayUSAKey Work System • Customers expect that they can do business with us; • What must we do to make it easy for our Customers to do that? • Merchandising (product selection, management, purchasing - fill up the warehouse) • Marketing (tell the Customers what you have – website) • Customer Support (taking orders on the internet and by phone) • Logistics (shipping the order) • The MidwayUSA Work System is: Merchandising, Marketing, Customer Support and Logistics.

  8. Key Processes • MidwayUSA Key Processes? • The most important processes within our work systems • The MidwayUSACompany-level Work System is: Merchandising, Marketing, Customer Support and Logistics. • The Company-level Key Processes are the same.

  9. Core Competencies • Our key work systems • Merchandising • Marketing • Customer Support • Logistics

  10. Logistics Key Work System • Logistics Department (work system) • Receiving • Repackaging • Stocking • Picking • Packing • Warehousing • Inventory Control • Return Processing

  11. Key Work Systems and Processes • At the Organizational Level • At the Departmental Level • Core Competencies in your Key Processes

  12. Key Processes and Work Systems Larry Potterfield Founder and CEO

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