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Can/should NRW be attributed to users - consumers

Explore the approach for managing Public Utility Companies (PUCs) in Serbia to ensure sustainable water supply, reduce non-revenue water (NRW), and protect consumer rights. Learn about consumer protection legislation and the importance of raising awareness about water pricing and sustainable consumption.

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Can/should NRW be attributed to users - consumers

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  1. Can/should NRW be attributedto users - consumers

  2. Basic approach

  3. Definition of input costs

  4. Good example (Serbia) • Decree on determining the methodology for calculation of the price of supply to final customer of thermal energy (Off. Gazette of RS, no. 63/2015) - an overview of revenues and expenditures and their structure for a service • http://www.paragrafco.co.rs/dnevne-vesti/150715/150715-vest12.html

  5. Consumer protection legislation • PUC or trader must not charge a bill to consumers for the product (service) which is not provided / delivered • Serbian CPL (Off. Gazette of RS, no. 62/2014) has an important article {91} on informing consumers about the detailed specifikacion of price/invoice • Applied to SGEI in specific

  6. Law on Consumer protection

  7. Consumers’ market position • Uneducated • Uninformed • Weak • Mostly unprotected • Without right to choose(one of the elementary consumer rights) • Incomprehensible bills

  8. What should be done • A new concept of managing PUCs that will provide an adequate water supply along with conserving the resources and proper – fair water pricing (equivalency principle) • Reduce significantly the NRW • Raising awareness campaign for consumers to understand the process of „making“ drinking water, price policy and understand the ways to ensure sustainable consumption • Close cooperation between PUCs with CPOs

  9. Thank you foryour attentionwww.nops.org.rsznikolic@nops.org.rs

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