1 / 18

Quest Diagnostics, Inc.

Quest Diagnostics, Inc. Department of the Interior Drug/Alcohol Programs Training Conference Todd Bjorklund. Who is Quest Diagnostics?. Touch 130 million patients each year Fortune 500 company Exceeds 5 billion dollars annual revenue 40,000 dedicated employees Unparalleled access

agnes
Download Presentation

Quest Diagnostics, Inc.

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Quest Diagnostics, Inc. Department of the Interior Drug/Alcohol Programs Training Conference Todd Bjorklund

  2. Who is Quest Diagnostics? • Touch 130 million patients each year • Fortune 500 company • Exceeds 5 billion dollars annual revenue • 40,000 dedicated employees • Unparalleled access • 2,000 patient service centers • 1,000 preferred sites • 4,000 couriers • 19 company aircraft

  3. Quest Diagnostics • Industry leader in all business segments in which we compete • Strong management • Differentiation through quality • Six Sigma • The Ultimate Differentiator • Impacts all areas of our business • Strengthens customer loyalty • Building on strength and focusing on execution

  4. Quest Diagnostics • Founded 1967 by Dr. Paul Brown - MetPath • 1982 MetPath purchased by Corning Inc. • Acquisitions • Damon 1993 • Maryland Medical Laboratory 1994 • Bioran 1994 • Spun off in 1996 - Quest Diagnostics Incorporated • SmithKline Beecham Clinical Laboratories (1999) • American Medical Laboratories (2002) • Unilab Laboratories (2003) • LabOne, Inc (and Northwest Toxicology) (2005)

  5. Quest Diagnostics Core Values: • Quality • Integrity • Innovation • Accountability • Collaboration • Leadership

  6. Employer Solutions Division • Provides comprehensive employee screening services • Drug testing • Background screening • Health & Wellness • Clinical screening • Health risk assessment • Integrated MRO services • Collection management

  7. Why Employer Solutions? • Nation’s leader in drug testing • Perform over 10 million tests annually • Six SAMHSA certified laboratories • Standardized platform • Fully redundant • Most comprehensive test menu • Centralized customer service • DOI Preferred Representative: Debbie Allenbrand (debbie.allenbrand@labone.com; 866-643-6969) • Stephany Hazeldine, Supervisor

  8. Why Employer Solutions? • Unparalleled Access • 1,000 Drug Testing Patient Service Centers • 1,000+ Preferred Sites • 4,000 Couriers • 19 Aircraft • Logistics Advantage

  9. Employer Solutions Drug Testing Options LABORATORY TESTINGINSTANT TESTING Drugs of abuse: urine Drugs of abuse: urine Drugs of abuse: oral fluid Drugs of abuse: oral fluid Drugs of abuse: hair Drugs of abuse: urine adulteration Drugs of abuse: urine adulteration Alcohol: urine Alcohol: oral fluid Alcohol: blood Alcohol: breath tube

  10. Quest Diagnostics Formula for Success • Satisfied Employees • Satisfied Customers • Satisfied Shareholders

  11. Measurable Results • Employee Satisfaction • Annually • Customer Satisfaction • Semi-Annually • Shareholder Satisfaction • Daily • Turnaround Time • Daily

  12. Inspections and Accreditations • All laboratories are certified by SAMHSA • All laboratories maintain current CLIA licenses and CAP accreditations • HIPPA compliance • Perform services in all 50 states and the District of Columbia, Puerto Rico, Mexico, and U.K.; state accreditation or licensure wherever necessary • We have never experienced a final denial revocation, limitation, suspension, probation or involuntary relinquishing of a license, certification or accreditation.

  13. Inspections and Accreditations NLCP Inspections • Quarterly proficiency testing • Semiannual on site inspections • Depending on size of laboratory, up to 9 inspectors for 4 days • Inspect all aspects of the laboratory including: • Security and chain-of-custody practices • Test procedures documentation and application • Personnel competency • Reporting • Test record accuracy and forensic defensibility

  14. Inspections and Accreditations • Nuclear Regulatory Commission • Annual inspections and blind control samples • College of American Pathologists (FUDT) • Inspection and quarterly proficiency testing • Applicable state licensure • Inspection and proficiency testing requirements vary • Federally mandated blind quality control testing • ~1% of regulated specimens, including 75% negative, 15% positive and 10% adulterated or substituted • Voluntary Quest Diagnostics Proficiency Program

  15. DOI Testing Laboratories • January and February 2007 • Atlanta: 24% • Chicago: 5% • Las Vegas: <1% • Lenexa: 12% • Norristown: 36% • Van Nuys: 23% • More than 3,000 specimens

  16. Quest Integrated Solutions • Web-based internet tracking system • https://www.questdiagnostics-qis.com • (replaces ResultsNOW) • No results, status and tracking only – check to see if sample is at lab

  17. Contract Status • Novation/assignment from LabOne to Quest Diagnostics is not complete (Richard???) • Some agencies able to pay with additional cover letter that references LabOne • Other agencies not able to pay until novation is complete • Collection calls…..

  18. Questions & Answers Todd Bjorklund, National Account Manager todd.x.bjorklund@questdiagnostics.com Phone 801-208-9357 Fax 801-208-5501

More Related