Mrs. Paycheck MrsPaycheck

1. Mrs. PaycheckMrsPaycheck.com Work From Home Opportunities Veteran Owned Since 2012 Mrs. Paycheck – Idirlín ICE, Inc.

2. Mrs. Paycheck: Where do I work and train Everything is done online: The application and enrollment The pre-client work The Training The Servicing • 95% of Classes are 4 hours, 5 days a week (no class on holidays) • There are a small number of Fast Track classes which are 6 hours • Class size is general 20-40 students. It is interactive and participation and completion of homework is required. (“If you cannot talk in a class environment, how will you be able to talk to a customer?”) Mrs. Paycheck – Idirlín ICE, Inc.

3. Mrs. Paycheck: What you will be doing Working from home, you will use your computer, phone or VOIP, and proprietary software – generally web-based, to assist customers nationwide, and even internationally. Assisting customers over the phone, and or computer who are: • Working on their taxes using a National Tax Preparation Software • Booking reservations – Major Cruise Lines, Major Theme Park • General Inquires on their bill/statement – Major Cell Phone Companies • Placing orders – Major Office Supply Company • Much more….emergency services, supervisory positions, quality control… Based on your capabilities upon completion of classes, you will be primary assigned: • Phone Support – Talking directly to one customer • Chat Support – Using an instant message like tool, working with up to 3 customers • Tier 2 Support – Assisting (a.) and (b.) in solving challenging issues • QAPF – Quality Assurance Performance Facilitator – Helping others perfect their job When you dial an 800# for service you’re likely calling a Remote Phone Support Agent. Mrs. Paycheck – Idirlín ICE, Inc.

4. Mrs. Paycheck: What you will do and NOT do You WILL NOT be required to: • Work all weekend • Have any prior knowledge of the software and or product • Purchase any of the products or services of the company(s) you service or from Idirlín ICE, Inc. • Make cold calls to sell products or services You WILL be required to: • Work when you promise to work – YOU set your own hours • Work in a noise free environment – No dogs barking, children crying, etc. • Meet the hardware requirements BEFORE class begins • Have a checking or savings account to be paid by direct deposit through INTUIT Quickbooks • Be professional, courteous and honest with fellow employees and customers. • Basic computer fundamentals. • Maintain NDA / Personal Identifiable Information Confidentiality • There is a $20.00 Fee for support automatically deducted from every Active Agent’s paycheck twice a month which is paid directly to the client. Mrs. Paycheck – Idirlín ICE, Inc.

5. Mrs. Paycheck: What you need IBM Compatible PC • Windows XP or Windows 7 – Vista is problematic, and Windows 8.1 is too new for many of the clients. • Internet Explorer 8 or 9. • 2 GB of RAM – 4GB preferred • High Speed Internet – connected via CAT 5 – NO Wi-Fi • A computer headset / microphone to use during class • VOIP or POT Phone • A phone headset– NO WIRELESS Mrs. Paycheck – Idirlín ICE, Inc.

6. Mrs. Paycheck: When do you work • Working from home as a Remote Phone/Chat Agent affords you the opportunity to set your own schedule. • Each week the Available Hours are posted to your Portal. You may choose as many hours as you wish in 30 minute intervals. Typically you will commit a minimum of 15-20 hours per week including 4-8 hours on Saturday and/or Sunday (in any combination), based on assignment. • There are Peak Times and Weeks when you may be asked to work 2-4 hours more in a week than usual. Your flexibility is appreciated Mrs. Paycheck – Idirlín ICE, Inc.

7. Mrs. Paycheck: Why are you not working from home Our agents earn between $9.00 and $16.00 hr. making this a possible career and not necessarily just a part time job and you are paid as a 1099 subcontractor so you control your own money. You have flexibility to schedule your hours around your current job, school, seasonal employment, family responsibilities, etc.. Receive bonuses “That Count” for excellent Performance. You will receive your Base Pay plus any earned bonus with every paycheck. NO COMMUTE! Work at home in your sweatpants with bed head. Mrs. Paycheck – Idirlín ICE, Inc.

8. Mrs. Paycheck: Advancement • Advancement Within the Company: • Tier 1 – Typical Customer Support Specialist • Tier 2 – Advance Specialist who helps T1’s when they are New or just stuck, or need some time of additional assistance • QAPF • Chat – Provides real-time support to CSPs during customer call / chat • Quality – Helps CSPs by enhancing the performance of CSPs to meet client expectations • Escalation – Diffuses disgruntled customers • SME – Subject Matter Experts – assist Class Instructors • Class Instructors • Assistant PCL • PCL – Program Client Lead – the head of any given client’s program Mrs. Paycheck – Idirlín ICE, Inc.

9. Mrs. Paycheck: How Employment Process Works Step 1 TODAY! Complete Agent Portal and receive Agent ID#/CSPid# Step 2 TODAY! Complete Voice Assessment - (6-8 minutes) Step 3 TODAY! Complete and pass background check – ($13.00 paid to approved 3rd party agency) Step 3-a If you are Military Affiliated or a Student you must email your ID to one of the following two emails to receive your CSP101 Waiver. Military@Arise.comORStudent@Arise.com Step 4Self Paced CSP101 is to be completed when Background check is showing as “Complete” on your Portal. ($99.00 Tuition fluctuates in cost and is paid at registration) Step 4-a After completing CSP101 you must completely log out allowing 30 minutes for your scores to be recorded. **During this time you will go to Step 5. Step 5 Email Ilona@MrsPaycheck.com to Complete your Payroll Enrollment and employee paperwork which will take 3-5 minutes to complete. DONE You are now ready to choose a client and get Certified to Service. *Opportunities and Tuitions change often. Always check with your HR contact for current information. Idirlín ICE, Inc NEVER collects the fees for the background check, CSP101, or class. You are NOT required to use or purchase any of the products or services of the company (s) you service as an employee of Idirlín ICE, Inc. Mrs. Paycheck – Idirlín ICE, Inc.

10. Mrs. Paycheck Continue to Invest in Yourself And live YOUR life the way you deserve Mrs. Paycheck – Idirlín ICE, Inc.