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Service Development

Join our Service Development Group to align with National Service Framework standards, improve practices, and ensure quality care. Accreditation guidance, peer inspections, and action plans for compliance. Explore essential domains and engage in developmental processes. Visit our website for more information.

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Service Development

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  1. Service Development Alan Fricker Knowledge & Library Service Manager Newham University Hospital NHS Trust

  2. It is a bad plan that admits of no modification - Publilius Syrus • The LHL Service Development Group • Accreditation past - Helicon • Accreditation future? The NSF – “Align” • Who is who - Service Development Group

  3. LHL Service Development Group • Established summer 2007 – 3 meetings pa • Guidance and leadership in SD • Work to date: • Getting going and making the link to National Group • Helicon Accreditation programme • Considered current services to patients & CAS • Promotional materials • National Service Framework

  4. Accreditation under Helicon • Encouraging good practice / improvement • Raising profile in organisation • 47 standards to evidence and an inspection • Basic, level 1 or 2 or 3 (valid for three years) • Live issues • Not all inspected yet • Early accreditations now lapsing (2004 start) • All shall have prizes… • Trust recognition

  5. Align? • National Service Framework for Quality Improvement (AKA – Align) • Just published (initiated 2006) • Modernisation / transformation / standardisation / homogenisation? • Quality Assurance not Accreditation • National standards – administered locally

  6. Align further • 5 domains • Managing services, knowledge, risk and Information Governance • Commissioning, finance, contracts and partners • Human Resources and Staff Management • Infrastructure, facilities and safety • Customer Engagement

  7. Fully aligned • Corporate and Service Criteria • Essential, Core or Developmental • Full, partial, non and waived compliance • Process • Excel workbook • Peer inspection • Action plan for follow up • See www.library.nhs.uk/aboutnlh/review • SDG to consider next steps for London

  8. Richard Osborn (Chair) NCL Bev Chapman Sarah Panzetta NEL Alan Fricker Maureen Rouse NWL Diane Job James Riste SEL Jane Coyte Paul Harrington Charlie Leppington SWL Morag Clarkson Sue David Angela Horrocks CHILL Ray Phillips Others as required Who is on the Service Development Group

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