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Exin ITILFND ITIL - Foundation Foundation https://www.realexamdumps.com/exin/itilfnd-practice-test.html
What is ITIL - Foundation The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. https://www.realexamdumps.com/exin/itilfnd-practice-test.html
Exam Details Multiple choice examination questions 40 questions 26 marks required to pass (out of 40 available) - 65% 60 minutes’ duration Closed book. ITILFND Questions Dumps PDF ITILFND Questions Answers Dumps
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Question No : 1 Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"? A. Suppliers, manufacturers and vendors B. Customers C. Internal departments D. The facilities management function Answer: A ITILFND Questions Dumps PDF ITILFND Questions Answers Dumps
Question No : 2 Which one of the following is NOT a valid purpose or objective of problem management? A. To prevent problems and resultant incidents B. To manage problems throughout their lifecycle C. To restore service to a user D. To eliminate recurring incidents Answer: C ITILFND Questions Dumps PDF ITILFND Questions Answers Dumps
Question No : 3 Hierarchic escalation is BEST described as? A. Notifying more senior levels of management about an incident B. Passing an incident to people with a greater level of technical skill C. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction D. Failing to meet the incident resolution times specified in a service level agreement Answer: A ITILFND Questions Dumps PDF ITILFND Questions Answers Dumps
Question No : 4 Which process is responsible for ensuring that appropriate testing takes place? A. Knowledge management B. Release and deployment management C. Service asset and configuration management D. Service level management Answer: B ITILFND Questions Dumps PDF ITILFND Questions Answers Dumps
Question No : 5 Which process would you MOST expect to be involved in the management of underpinning contracts? A. Change management B. Service catalogue management C. Supplier management D. Release and deployment management Answer: C ITILFND Questions Dumps PDF ITILFND Questions Answers Dumps
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