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Social Computing and the ILS Library 2.0 and Web 2.0 in the Service of the Library User

Social Computing and the ILS Library 2.0 and Web 2.0 in the Service of the Library User. The role of NUKAT union catalog in shaping the society of knowledge in Poland  International conference on the 5th anniversary of NUKAT union catalog of Polish research libraries,

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Social Computing and the ILS Library 2.0 and Web 2.0 in the Service of the Library User

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  1. Social Computing and the ILS Library 2.0 and Web 2.0 in the Service of the Library User The role of NUKAT union catalog in shaping the society of knowledge in Poland  International conference on the 5th anniversary of NUKAT union catalog of Polish research libraries, Warsaw, January 23-25, 2008 Jack Bazuzi Managing Director VTLS Europe

  2. Dzień dobry

  3. Outline • Web 2.0 • Library 2.0 • Librarian 2.0 • VTLS 2.0

  4. What is Web 2.0 “Participatory Web”

  5. Web 2.0 • The name suggests improvement, enhancement… • From SW development release numbers

  6. Characteristics • Read/write not just passive reading • Architecture fosters participation • Rich user experience • “Radical trust” by the community • Guiding principle: the more you use it the better it gets

  7. Characteristics • Network is platform • We do not have to own • Document sharing • Online storage • Data is the driving force • Perpetual beta • The long tail

  8. Perpetual Beta • Use the customer base to test • Increases number of features at the cost of less perfect ones

  9. The Long Tail

  10. The Long Tail • Marketing concept • Placing value on items in low demand… • Their collective value outweighs demand for the popular items • True for Amazon • Long tail aggregators: e-bay, Amazon • Long tail filters -Google

  11. The Long Tail Theory

  12. Web 2.0 is about… Read/write web “Remix” Openness freedom to share and re-share Collective intelligence Users create the content they access Wisdom of crowds Collaboration Continuous improvement Appeals to individual’s needs things get better the more they are used Democratization of information Participation Build upon trust Decentralization of authority User engagement

  13. Person of the year 2007

  14. The User • Empowered • Adds value • Interacting • Creator (no longer passive consumer - humble and grateful) • From pull to push (and pull again) • Leverages self-service

  15. Trust • Requires enormous amount of trust • Trust the few • Trust the unknown • Trust those with special agendas • Requires risk taking

  16. Blogs Wikis Social Networking Social Tagging Social Mapping MashUps Podcasts Reviews RSS Foto sharing Video sharing Slideshare Skypecasts BitTorrent APIs Manifestations

  17. Blogs • WebLogs, WeBlog

  18. Wikis • Tools for collaborative writing • =”quick” in Hawaiian • Wikipedia

  19. Social Networking Tools • MySpace • FaceBook • http://www.linkedin.com/ • Geni (Bazuzi Family)

  20. Your Opinion Matters • Comment • Reviews • Similar items • Usage stats • Popular • Modify • Augment • Prioritize • User ratings

  21. Social Tagging • Links with tags from reader • = free keyword • Folksonomies • Del.icio.us – most known (does social bookmarking) • LibraryThing • Bibsonomy www.bibsonomy.org • Scribd http://www.scribd.com/ • http://images.google.com/imagelabeler/

  22. Social Mapping • Frappr • Wayfaring • Google Maps

  23. MashUps • Combination of different services • E.g. FlickR, Google Maps… • Jack’s iGoogle • Combined using APIs, RSS feed or JavaScript

  24. Podcasting • “Radio Show” • But not only sound… • Ready when you are • Get via RSS • Anyone can podcast [Example from VTLS Website]

  25. RSS • = Really Simple Syndication • easy way to receive automatic updates from your chosen websites and blogs • Instead of going to a website, the website will send you a message every time there is something new • Receive content in time without having to visit the site

  26. Photo Sharing • Flickr • BubbleShare • Wikimapia

  27. Video Sharing • YouTube • Videos from anyone • indexed via social tagging • Google Video • Blip.tv

  28. Websites with 2.0 characteristics • Amazon (done well) • FLickr • eBay • De.licio.us • Second Life • CiteULike • LibraryThing • Connotea • LiveJournal • MySPace • Technorati • Netflix

  29. What is Library 2.0 (and why should we care…)

  30. What is Library 2.0 Web 2.0 + Library = Library 2.0

  31. What is Library 2.0 Library with no barriers… Library is everywhere…

  32. Mobile phones SMS Always-on Multi-tasking Expectation of fast delivery Self-service info Believe it is all on the web Gaming Virtual realities Online photo sharing Info overload The Changing User

  33. What is Library 2.0 • Is it an added benefit or “all-or-nothing”? • Is it an evolution or a revolution? • Is it new or old – perhaps concept is old but tools are new

  34. Not a standard as we know it Makes today’s library irrelevant disruptive Is not about technology Is all about technology Noise Harvest ideas from outside… use them to improve delivery of services Manifesto Movement revolutionary Removes barriers is sloganeering is a matter of survival Makes library space more collaborative Too important to leave to librarians…

  35. What Can We Expect • “Did you mean” spelling suggestions • Relevancy ranking • Search refining • Facetted browsing • Suggestions and recommendation (personal and automated) • Group communities of interest • User personalisation

  36. What Can We Expect • Promote unintended uses • “Enhance serendipity” • Expose hidden links among items • Book reviews • User comments, reviews, ratings… • Enriched content • Book covers, ToCs…

  37. What Can We Expect • RSS feeds (new books, searches…) • User tagging • APIs and Web Services (to expose data) • Embed external sites (e.g. Wikipedia, LibraryThing) • Embed the OPAC in external sites (e.g. portals)

  38. Social Networking • Give library wider presence • Promotion of services • Promotion of content • Delivery method • Professional networking • http://librarians.ning.com/

  39. MashUps • No reason libraries cannot ‘MashUp’ various sources by providing many entry points • Google Maps to get to the library, for example • Weather • Financial information • …

  40. Wikis • Wikis can enable your users to document with minimal investment from you

  41. Wikipedia • Perhaps not always scholarly or reliable • But can we allow it to let us be bypassed?

  42. Outreach • Librarians can get out of the building • Online branches • Go to people’s homes and offices

  43. Librarian 2.0 • Gets it! • Knows major tools of Web 2.0 and Library 2.0 • Open-minded • Curious • Unafraid to experiment • Unafraid of technology • Unafraid of failure • Risks some loss of control of data • Embraces new media

  44. Librarian 2.0 • Forces us to think – what is a library… • Building • Tradition • Idea • Organization

  45. Library 2.0 and VTLS “VTLS 2.0”

  46. Facetted browsing User reviews Extended services “Did you mean?” Self registration Online reference RSS SDI Personalization Podcasts APIs Web Services Google exposure Google Scholar Valet MashUps Tagging* VTLS 2.0

  47. Facetted Browsing • VISUALIZER • One-stop solution for discovery and delivery of local and remote resources • Discovery through Drill-down • A catalog that transcends the traditional local system

  48. VISUALIZER • Shows *everything* in the database • Shows facets of the content • Show how many different kinds of sources • You define what is important for your library

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