Three Reasons Why Training in Hospitality Matters

1. Three Reasons Why Training in Hospitality Matters

2. Return on investment The ROI from training and development of employees is really a no brainer as many studies shows. If various ways exist to calculate this ROI depending on one’s Key Performance Indicators, one thing remains true across different types of properties: although hospitality businesses tend to forgo proper staff training due to associated costs, training actually accounts for a revenue generator. One example out in the hotel industry is measuring the ROI by measuring stick words used by a reservation agent during a room reservation by phone. It has been studied that the use of stick works such as a proper professional greeting, gathering contact information right away, using the guest’s name throughout the conversation, increases the likelihood of booking by 2.5 times.

3. Employee Satisfaction Top organizations have 65 percent less staff turnover than other organizations in the same sector, partly due to their employee development programs. According to research, 46 percent of employees say their company’s training courses make them more likely to stay. Employees show increased satisfaction levels, feel appreciated, have better internal relationships, feel challenged and are more efficient in executing the job. Knowing that the turnover rate in hospitality industry is extremely high, 70-75 % annually in US, investing in staff trainings seems to be a logic choice. In addition, training and career development are among the top factors millennial use to rank the attractiveness of a job or company as a place to work.

4. Improved Employee Performance, With a Higher Customer Satisfaction Clients truly sense whenever a hotel’s staff is trained. On average, quality of service level for experienced or trained staff are significantly better. Trained staff are not only focusing on the task but can consider giving the little extra to please the client and make clients loyal. For example, within a hotel reservation process, while the talk time is a bit longer, the satisfaction rate from customer surveys indicates a very high satisfaction level. 

5. Importance of Training & Development in the Hospitality Industry Developing and Training Talent Hospitality Training & Development is diverse. Basic skills include communication and ways to interact with the hotel guests. It also involves teamwork training and variety training, because the staff is perceived together as a unit by guests. Learning to figure alongside people from different backgrounds is important since staff never know what the background of any specific guest is going to be. Yet the guest experience must be equivalent for everybody.

6. Problem Solving and Service Great service that results in amazing experiences is the goal of Hospitality Talent Acquisition & Management. This is often something hospitality leaders ought to develop in staff. Things go wrong; it’s a part of life. As an example, if a guest has been given the incorrect reservation and therefore the problem isn’t resolved in a friendly and positive way, the guest won’t have a pleasant experience. The goal is to resolve problems, therefore the guest feels satisfied with the answer which she wants to continue her stay in order that ideally, she is going to want to return.