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Securing Customer Accounts

Securing Customer Accounts. Jim Origliosso Eugene Water & Electric Board June 22, 2004 jim.origliosso@eweb.eugene.or.us. Eugene Water & Electric Board (EWEB). City of Eugene & Surrounding areas 5 elected Commissioners 85,000 Electric /45,000 Water Customers Sewer & Storm Charges.

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Securing Customer Accounts

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  1. Securing Customer Accounts Jim Origliosso Eugene Water & Electric Board June 22, 2004 jim.origliosso@eweb.eugene.or.us

  2. Eugene Water & Electric Board(EWEB) City of Eugene & Surrounding areas 5 elected Commissioners 85,000 Electric /45,000 Water Customers Sewer & Storm Charges

  3. Eugene Statistics 78,000 Residential/7,000 Commercial 75 % Electrically heated University of Oregon/20,000 students/high turnover Unemployment rate of 6.8% - 49th Highest in US Average annual household income $32,000

  4. Rates and Costs 36% Retail rate increase in 2001 5.5% Surcharge in 2002 Residential Rates are 3-tiered Summer/Winter rate differentials Average month residential bill=1135kwh/10 kgal per month, $156

  5. Bill Payment Assistance-Residential- Energy Share (donated) Energy Share (rate based) at 1% LIEAP REACH Low Income Energy Conservation

  6. EWEB and Other Utilities

  7. Write Offs/Energy AssistanceQ1 2004 Bad Debt • Total Bad Debt $42,889 • Total Bad Debt Customers 449 • Bad Debt Customers who received assistance 102 • Bad Debt Customers with deposits 118 • Total Deposits Applied $24,204

  8. Deposits CollectedQ1 2004 Move-In Statistics • Total Move-In’s 5,416 • Total Move-In’s w/Deposit 69 • Total Move-In’s w/Deposit that have received low-income assistance 7 • % Move-In’s w/Deposit 1.27% • % of Move-In’s w/Deposit and assistance .13%

  9. Observations • Deposit requirements made it to the Board Room • Customer Reaction less after media coverage • Financial effect of having a deposit policy is significant • Deposits and write-offs are related • Low-income assistance and write-offs are related

  10. Comments • Loosening is easy • Tightening is hard • Deposits protect customers who have good credit (and doesn’t hurt them) • Deposits are only required for the riskiest customers • Recently modified low income deposit requirements

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