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Globalisation of Indian IT Sector 23 February 2011

Globalisation of Indian IT Sector 23 February 2011. Global technology and outsourcing -- market size & growth. Global technology spending grew by 4%,outpaced by global sourcing growth of 10%. *2010 Source: IDC, Everest Research, NASSCOMM. 2. Indian IT – BPO industry export revenues. `.

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Globalisation of Indian IT Sector 23 February 2011

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  1. Globalisation of Indian IT Sector 23 February 2011

  2. Global technology and outsourcing -- market size & growth Global technology spending grew by 4%,outpaced by global sourcing growth of 10% *2010 Source: IDC, Everest Research, NASSCOMM 2

  3. Indian IT – BPO industry export revenues ` • India’s share in global sourcing – 55% in 2010, up from 51% in 2009 • Industry accounts for 26% of India’s exports • IT services exhibiting fastest growth at 23%, BPO growing by 14% • Transformation, new business models, driving organization wide efficiencies • Emergence of verticalised solutions Indian IT-BPO Export Revenues * (USD Billion) *Excluding Hardware Source: NASSCOMM 3

  4. Domestic Indian IT – BPO industry Indian IT-BPO Domestic Revenues * (INR Billion) ` • Domestic industry over $16 billion annually • IT – BPO seen as a critical enabler for inclusive growth and transformation • Government drive to drive performance and efficiency accelerating growth (like private sector to handle issue of passports, railway reservation automation, free internet kiosks for villages) *Excluding Hardware Source: NASSCOMM 4

  5. Employment - Indian IT – BPO industry Direct Employment (‘000) ` • Industry directly employs 2.5 million professionals • Industry building future ready organizations through • Sustained investment in training • Opportunities for career growth • Managing people challenges effectively • Ensuring cost competitiveness • ~2 per cent of revenues spent on training - industry supplementing the education system Source: NASSCOMM 5

  6. Indian IT – BPO industry exports – sector wise trend Broad-based growth – Emerging verticals growing faster than the traditional ones Source: NASSCOMM 6

  7. India multipliers – for being future ready ` • Shift towards managed services model, • From FTE based to outcome based; pay per use model, CAPEX to OPEX New Business Models Patents granted to top 5 Indian IT companies ` • IP Led innovation • Innovation through process re-engineering Innovation and Transformation Cross-border M&A Deals ` • Globally dispersed footprints • Customer intimacy Global Delivery • Everything as a service model, platforms • Develop applications around cloud and platform based solutions ` Service delivery around new tech 7

  8. Outlook and challenges ` • FY2012 software and services growth forecast 16-18 per cent • Broad based growth – across service lines and verticals • New geographies(APAC, Middle East, Japan) incl. domestic market • M&A - niche domains and global presence to escalate • Onshore delivery – key priority Future Growth & Outlook ` • Talent – quality and employability; Wage Inflation and attrition • Currency fluctuations, Inflation • Issues of Protectionism and Visas Challenges 8

  9. A quick snapshot of HCL $5.5 BILLION 29 COUNTRIES 77,000 PEOPLE HCL InfoSystems HCL Technologies HCL Enterprise The systems integration arm The software services arm

  10. Global Presence FINLAND CANADA SWEDEN U.K. Belfast NETHERLANDS KRAKOW, POLAND London CZECH REPUBLIC Belgium Toronto GERMANY SWITZERLAND FRANCE Utah Chicago Chicago Stamford Sunnyvale Beijing, China ITALY JAPAN New Jersey Dallas Israel Irvine CARY, NORTH CAROLINA Fairfax Los Angeles Columbia SHANGHAI, CHINA SAUDI ARABIA Dubai Houston INDIA INDIA HONGKONG Mexico City PUERTO RICO MALAYSIA SINGAPORE Sao Paolo • 10 Global Delivery Centers (outside India) • 6 Delivery centers in UK (out of which 2 are in Northern Ireland) • One of the largest employers in NI today – employing over 2,000 people • Over 4,500 employees working for HCL in Europe (including onsite presence) Brisbane SOUTH AFRICA SAO LEOPOLDO, BRAZIL Perth Sydney Melbourne Auckland Wellington

  11. Globally Admired Included in Forbes’ prestigious 'Asia's Fab 50 List' for 2010 One of the 44 Most Democratic Workplaces in the World One of Britain’s Top Employers for the 4th Consecutive Year Best Employer in India –Hewitt Study 2009 HCL Technologies is Disruptive and Bears Watching…though it has not received the hype of a salesforce.com or Google, we believe HCL may very well be one of the contenders to lead the IT services world of the very near future.” HCL is taught at Harvard as a premier case study on strategy and organizational leadership “IBM and the other multinationals are becoming increasingly nervous about HCL Technologies…” Acknowledges HCL Technologies as the world’s most modern management Darden School of Business has done a case study on the impact created by HCL through its “Employees First Customers Second” practice Employees First, Customers Secondis now a book Published by Harvard Press Foreword by Late Prof C.K. Prahalad Admired by many global thought leaders Tom Peters, Tony Hsieh, Gary Hamel, Judy McGrath Ram Charan, Victor K. Fung 11

  12. Scale and Integrated services capability Integrated services – Major Client Deals Deal Period Service Components Deal Value Client Client Profile World’s Leading Pharma Company ~$500 mn 5 Year BPO, ITO Leading global investment bank ~$200 mn/year 9+ Year BPO, ITO, IMS International long term savings groups ~$200 mn 5 Year BPO, ITO, IMS BPO, ITO, IMS, Consulting UK Based Leading Telecom Major ~$100 mn/Yr 5 Year About our Success… About our Leadership…. "To all the remaining doubters out there: HCL has just whipped away your comfort blanket! This deal is proof that Indian-based outsourcers have what it takes to beat the established players,” Rated as leader in Global Delivery Infrastructure Management Wave Ranked in the “Leaders” Category of the Global Outsourcing 100 - IAOP “HCL’s recent IT outsourcing and hosted application management (AM) contract wins heralds a milestone in both the offshore IT services competitive landscape and the U.S. IT outsourcing and application outsourcing markets” Ranked 1st among the Top 50 Best Managed Global Outsourcing Vendors – Black Book of Outsourcing IBM and the other multinationals are becoming increasingly nervous about the fifth-biggest Indian outsourcer, HCL Technologies Gartner puts HCL as a Challenger in Application Services

  13. HCL Strengths (As defined by our Customers*) Entrepreneurial Culture Broad based Services Highly Engaged People Customer Aligned • Engineering DNA • Skin in the game • Most balanced portfolio • Globally competitive • Leadership commitment • Employees First • Aligned with customer’s strategy • Transparency 70 CIOs/ CTOs form the HCL Customer Advisory Council “ It’s good to do business with HCL ” * Source: HCL Brand Workshop conducted with HCL CAC members Oct/ Nov 2010

  14. Thank You For further details and questions, please contact: Udayan Guha Vice-President, Europe HCL Technologies - Business Services Division Mail: uguha@HCL.com Mobile: +44-75450-86986 Tel: +44-20-7105-8600 HCL, 7th Floor, 68 King William Street, London, EC4N 7DZ

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