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Nonverbal Business Communication

Nonverbal Business Communication. For My Friends in BSAD 101 By Thomas Hilton. Topics. Importance Visual Communication Aural Communication Tactile Communication Other Channels of Nonverbal Communication Some Concluding Thoughts. Importance. Always more believable than verbal

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Nonverbal Business Communication

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  1. Nonverbal Business Communication For My Friends in BSAD 101 By Thomas Hilton

  2. Topics • Importance • Visual Communication • Aural Communication • Tactile Communication • Other Channels of Nonverbal Communication • Some Concluding Thoughts

  3. Importance • Always more believable than verbal • Estimated proportion of credibility • 10% Verbal • 90% Nonverbal • “You never get a second chance to make a first impression” • Culturally Dependent • Try it!

  4. Visual Communication • Facial Expressions • Arm and Hand Movements • Posture • Props

  5. Visual CommunicationFacial Expressions • Face • Direction • Mood • Eyes • Contact • Direction

  6. Visual CommunicationArm & Hand Movements • Closed • Open • Choppy • Smooth • Lots • Little

  7. Visual CommunicationPosture/Position • Lower/higher • Straight/bent • Near/far

  8. Visual CommunicationProps: Men’s Clothing • Coat • Shirt • Tie • Trousers • Belt • Socks • Shoes • Jewelry

  9. Visual CommunicationProps: Women's Clothing • Freer • Feminine, not sexy • Analogous to men's • Not boyish • Rule of 14

  10. Visual CommunicationProps: Furniture • Barrier • Crutch • Home base

  11. Aural Communication • Voice Volume • Voice Tone • Other

  12. Tactile Communication • Person-to-Person • Personal Space • Force of Touch • Location of Touch • The Handshake • Other Cultures

  13. Environmental Communication • Barriers • Distractions • Luxuries • Lighting

  14. Concluding Thoughts Nonverbal Communication… • Impacts Credibility • Connotes Membership • Connotes Intention • Impact is Inevitable • So Manage It!

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