Building Human Capacity WSIS 2008 20 th May 2008

1. Building Human Capacity WSIS 200820th May 2008 by Mike Nxele Human Resources Officer International Telecommunication Union This material do not necessarily reflects the views of the ITU or its membership.

2. Agenda • HCB Mandate • Building Human Capacity Worldwide • E-learning • Centre of Excellence • ICTI Projects • TAP on Telecom • Training Agreements • Global Symposium • Contributing to Capacity Building international telecommunication union

3. Human Capacity Building • The anchor of all Successful Human Endeavour. • The thread running through all the WSIS Action Lines and the Success of the MDG’s • If all the other Activities are the “Hardware”, Human Capacity building is the “Software” international telecommunication union

4. Mandate: • To assist countries in strengthening their human, institutional & organizational capacity through HRM/D activities • To address capacity development needs of policy-makers, regulators, senior executives and managers of operators and telecom/ICT-service providers • To promote and apply appropriate mix of e-learning, information technologies and traditional training methods international telecommunication union

5. Mandate (cont’d): Transfer of knowledge Sharing of experiences and know-how Assistance to strengthen the human resource and training functions 5 major tasks Dissemination of information Human capacity building special initiatives international telecommunication union

6. Building Human Capacity Globally Programming Projects Delivery Mechanism DAP (Doha action plan) CoEs Networks of Regional and Local Experts T0T Training Sessions EC HRD/M programme 5 Face to Face(Workshops) ITCI Training Agreements ITU eLearning Platform Initiatives e-CLICs Other eLearning Platform Target Population Managers and high level professionals from Telecom Sector: Administrations, Operators, Regulators, etc Students, Technical Staff, Young entrepreneurs (focus on women, youth and disabled populations) international telecommunication union

7. Creating HR Communities • Building a network of HR managers to respond to the evolving HR trend; • Creation of an HR virtual community to discuss common-interest topics; • Strengthening of the HR function of regulatory authorities; • Organization of regional meetings on new trends in the HRM/HRD function; • And development of training evaluation models to identify the training impact in the working environment. international telecommunication union

8. Some HCB Initiatives and Projects • ITU e-Learning Platform • Centre of Excellence (CoEs) • ToT (Tap on Telecom) (TOT) • HR e-Communities • Internet Training Centres Initiative (ITCI) • e-Community Learning & Information Centres international telecommunication union

9. ITU e-Learning Platform • Since 1995 as a tool to deliver distance training in developing countries. • Major goals: Promoting the e-Learning culturein the telecommunication sector and to develop training programs. • Each yearmore than 1000 participantsare trained through more than 50 on-line courses per year in different domains. • Applied to different projects and initiatives, carried out in collaboration with telecom companies, universities, research institutes and administrations. international telecommunication union

10. The ITU e-Learning Platform • Online training in 8 major areas: • e-Services, Human Resource Development, Rural connectivity, IP awareness, Spectrum Management, Regulatory Issues, Technology awareness, Business Management • Postgraduates programmes: • Strategic Management of Telecommunications online • Telecommunications Technologies online international telecommunication union

11. Key Figures for 2006: • Participants: 1200 • Training Providers: 35 • Beneficiary countries: 60 • Beneficiary Org.: 200 The ITU e-Learning Platform Participants by Domains international telecommunication union

12. Centers of Excellence NetworkTowards the Global Excellence Network • Regional mechanisms aimed at strengthening the capacity within each region in order to develop high-level know-how and expertise in • telecommunication policy • regulatory issues • corporate management • advanced telecommunication technology international telecommunication union

13. The Centre of Excellence Network ….A newStrategyas of January 2007…. international telecommunication union

14. Evolution of the Centres of Excellence • Implementation of the Second Phase worldwide: Closure of 5 on-going projects and development of 4 new Project Documents • The aim of the first phase was to establish a regional mechanism aimed at strengthening the capacity, within the region, to develop high-level know-how and expertise in telecommunication policy, regulatory matters, management and advanced telecommunication technology. international telecommunication union

15. Evolution of the Centres of Excellence • The objective of the second phase is to reinforce the self-dependence and sustainability of the established network of training providers (CoE Nodes) offering advanced training opportunities at cost for the different Players of the Telecommunication Sector in the concerned Regions international telecommunication union

16. Phase 2 CoE • CoE (ASP) approved on 29th March 2007. • CoE (AMS); CoE (Europe); CoE (Arab) approved in December 2007 . • CoE Africa due for Launch in June 2008. • New CoE for Spanish and Portuguese Speaking Africa due for launch in June 2008 with funding from the Spanish and Portuguese Governments. international telecommunication union

17. The Centre of Excellence Network Strategic Guidance 2008 5 major ITU Recommendations: Implementation of an “umbrella” project facilitating the dissemination of best training resources and closer links among the CoE Nodes from different networks • A stable CoE Coordination Unit for each Region. • An increased self-dependence of each Node/ Leading Country in implementing a given CoE Programme • A Pricing strategy tailored to the regional context. • Part-time Coordination to be organized in relationship with the self-dependence of the nodes, or Project Management transferred to the Regional HR Officer when applicable). international telecommunication union

18. The Centre of Excellence Network Strategic Guidance 2008 Towards the global Excellence network: • Aggregation of new worldwide Partnerships improving the cost-effectiveness of the CoE products • Diversification of the CoE products facilitating the certification of the acquired skills • Partners inputs to be more closely integrated in the implementation / reinforcement of the CoE mechanism international telecommunication union

19. More than 2500 ICT experts trained • More than 170 trainings planned in 2008 international telecommunication union

20. The Centre of Excellence Network Number of Participants Centre of Excellence international telecommunication union

21. Human Capacity Building Training 3225 ICT Professionals Trained in 200780% through Centers of Excellence Network Europe Bulgaria, Greece Poland Romania CIS Belarus, Russia, Kazakhstan, Ukraine 2007: 410 Americas Argentina (2), Bolivia, Bresil, Chile, Colombia (3), Costa-Rica, Ecuador, Perú, Bolivia, Honduras, Trinidad & Tobago, Uruguay (2), Venezuela 2007: 1623 Asia-Pacific Damascus, Cairo, Amman, Tunis, Bahrain 2007: 281 Africa Dakar Nairobi 2007: 643 Arab States Damascus, Cairo, Amman, Tunis, Bahrain 2007: 245 international telecommunication union

22. The ITCI Project in Partnership with CISCO • ITC Initiative for Developing Countries launched in May 2001 in partnership with Cisco Systems. • To provide students and professionals in developing countries with affordable training in Internet Protocol (IP) networking. • There are now 66 centres, in 56 countries • More then 4,000 graduates • 20 centres have been expanded to include varied curriculum such as cabling, wireless and IT essentials international telecommunication union

23. New Phase of ITCI Project • ITU and Cisco propose building on the success of their existing strong partnership by extending and expanding their collaborative efforts to support ICT- related Human Capacity Building in Developing Countries in accordance with the resolutions adopted at WTDC-06 in Doha. • This project aims to enable, extend and employ the students and graduates of the Internet Training Centres (ITCs) by a series of parallel programs which address new centres, extension of existing centres, soft skills training, entrepreneurship development, employment and income generation. Within all of these program categories, special emphasis will be put on assisting women, youth and disabled populations. international telecommunication union

24. Legends Local Academy-44 Regional Academy-22 Expanded Academy-20 MoC Academy-19 The ITCI Project EASTERN EUROPE & CIS Academies 12 Graduates: 410 Continuing students: 373 Female percentage: 22.25% Active Instructors: 46 Female Instructors: 8 ARAB REGION Academies 7 Graduates: 441 Continuing students: 513 Female percentage: 24.37% Active Instructors: 26 Female Instructors: 6 ASIA PACIFIC Academies 21 Graduates: 532 Continuing students: 744 Female percentage: 19.2% Active Instructors: 53 Female Instructors: 11 LATIN AMERICA and CARIBBEAN Academies 9 Graduates: 339 Continuing students: 470 Female percentage: 24.5% Active Instructors: 41 Female Instructors: 10 AFRICA Academies 17 Graduates: 1369 Continuing students: 1029 Female percentage: 36.4% Active Instructors: 65 Female Instructors: 12 Data as of Sept 2006 international telecommunication union

25. TAP ON TELECOM Technical Assistance Program for developing countries Objective: Next Generation Telecom Networks Building Economic Prosperity through Knowledge and Innovation international telecommunication union

26. Tap on Telecom A partnership between IIT, the International Telecommunication Union and its Centre of Excellence Network, with the support of the Canadian Government international telecommunication union

27. Tap on Telecom TAP ON TELECOM is a tool provided to the CoEs to expand their services to their customers; TAP ON TELECOM is an opportunity provided to organizations and ICT professionnals to acquire key knowledge and develop strategic competencies in the context of Next Generation Networks. international telecommunication union

28. In June 2008, TAP ON TELECOM will be 4 years old… • 48 workshops in 36 months; • Almost 1,500 participating professional from more than 60 countries by end of 2007; • Covering English-speaking Africa, French-speaking Africa, the Arab Region, Latin America and the Caribbean;Now Also in Europe and CIS international telecommunication union

29. Regional priorities are the TAP ON TELECOM focus in each activity program international telecommunication union

30. Tap on Telecom The TAP ON TELECOM hands-on approach… through remote access to IIT platform Remote access to IIT’s Montreal Lab for training on Fiber Optics Network, MPLS, SDH, ATM, IP Cyber Security, as well as Optical Testing, Network Monitoring and Performance Management A VPN Gateway (Hosted in a Virtual Machine on the Teacher’s laptop) will be installed to interconnect the classroom Ethernet network setup to the IIT LAB network. international telecommunication union

31. Key Elements of the TAP ON TELECOM Project international telecommunication union

32. EU-ITU Internet Training Centers • A project jointly funded by the EC & ITU to provide skills in open source technologies and promote entrepreneurship. • 140-hour course – using a blended learning approach to build skills • Online curriculum developed on “How to build e-Secure Web-Based Services” • Student Module • Instructor Module • Learning Tracking Utility international telecommunication union

33. Training Agreement Partners • Purpose: To provide training and education to high and middle level managers in management as well as technical subjects. • For a training agreement to be signed, the costs are shared three ways: • The partner offers the tuition free of charge • ITU assists with the accommodation • The participant’s organization provides the airfare. international telecommunication union

34. Training Agreement Partners • United Kingdom Telecommunications Academy; • Telecommunication Executive Management Institute of Canada (TEMIC); • United States Telecommunications Training Institute (USTTI) • Abdus Salam International Centre Theoretical Physics (ICTP) in Trieste; international telecommunication union

35. HRD/HRM Global Symposium • When: Every two years • Why: To consider how we can develop the necessary human capacities required to support the challenges ahead in the ICT Society. • Who:For Senior Human Resource Development Professionals in the ICT sector - Government, Regulators, Operators, and Manufacturers - who are directly concerned with the impact and consequences of the sector’s evolution in their respective organizations. international telecommunication union

36. Global HR Development Symposium on Human Capital Development 21-25 July 2008 Coventry, UK More information and registration: http://www.ituglobalsymposium2008.info Main Topics for Discussion: • The Policy and Regulatory Challenges • ICT applications and  their impact on the Human Capital • Technology Trends and related HR requirements • Knowledge Transfer • Strategic HR Management international telecommunication union

37. Global HR Development Symposium on Human Capital Development 21-25 July 2008 Coventry, UK More information and registration: http://www.ituglobalsymposium2008.info Main Topics for Discussion: • Call for Participation • Call for Papers • Partial Fellowships available • Approx 150 participants already registered. • Registration is on Line. international telecommunication union

38. WORKING GROUP ON HUMAN RESOURCES DEVELOPMENT WGHRD) • Established by WTDC()6) under Resolution 40 • Mandate to support HRD in implementation of HRD Programs and facilitate access to the reservoir of Human Resources Skills Resident in the membership. • First WGHRD , meeting was in February 2008 during !3th TDAG meeting international telecommunication union

39. WGHRD 2008 ACTION PLAN • A 4 point Action Plan agreed upon in supporting HRD activities Globally. • One is a study on current and future Human resources practices and trends among the membership, and extent of coordination in the implementation of WSIS Action Lines. Assess state of readiness for the Information Society • Questionnaire ready for Dispatch. • Report to be ready by the time of the Symposium. international telecommunication union

40. Be ITU Partner in Building Capacity • Provide Expertise for • any of the listed domains in any/all regions of the world in any language (English, French, Spanish, Russian, Arabic, Chinese). To participate, lead, contribute to the workshops and CoE activities. • distance learning, web-based curricula, e-learning courseware and tools. To serve as a tutor for any of the online courses that we conduct in the various domains. • Contribute Reference/Training Material for • Online training course/content for the E-learning Platform. • Content in other forms such as providing relevant reference materials. New Opportunities for Win-Win Partnership • Project expansion • Pilot initiatives • New projects international telecommunication union

41. ACADEMIA R&D INDUSTRY PUBLIC SEC. CIVIL SOC. OTHERS Data  Information  Knowledge international telecommunication union

42. Thank You International Telecommunication Union Mike Nxele <mike.nxele@itu.int> international telecommunication union