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Contents Section 1 Introduction 1-1 Specifications ……. ...……………...………………..…………..………….. 2 Section 2 Operating Instructions 2-1 How to open the Mechanical lock ………………….………..….………..… 4 2-2 How to open the Electronic lock ………………….………..…...………..… 6
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Contents Section 1 Introduction 1-1 Specifications ……. ...……………...………………..…………..………….. 2 Section 2 Operating Instructions 2-1 How to open the Mechanical lock ………………….………..….………..… 4 2-2 How to open the Electronic lock ………………….………..…...………..… 6 2-3 How To Switch On and Off…………………………..……………………... 7 2-4 How To Insert and remove Flash Card ……..…….………….……………… 8 2-5 How To open the front facia ……..…….…………………….……………… 9 Section 3 How to use Xtremo Control Panel Mode 3-1 How To Program..…………………………………………….... .....……….. 10 3-2 Error Codes and Suggested solutions ……………………………………… 26 Section 4 Cash Dispenser 4-1 Replenishing GBM1000(2000)-CH Currency Cassettes .…..….…. . .….… 42 Section 5 Receipt Printer 5-1 How To Replenish The Receipt Printer Paper ………………………….… 45 5-2 How To Clear Receipt Printer Jam ………………..……………………… 47 Section 6 How to bolt the ATM to the floor 6-1 How To Bolt The ATM To The Floor ……………………………………. 49 Section 7 Maintenance 7-1 What Is Required To Maintain Your Xtremo ……………………………. 51 7-2 Looking After Your Xtremo ……………………………….…….………. 52 7-3 Cleaning Magnetic Heads On Dip Card Reader .…………………….….… 53
Section 1 Introduction 1-1 Specifications Customer Handling UnitDisplay- Screen size : 8″- TFT color display with VGA- Resolution : 640×480 Keypad - 16 Numeric Keys for PIN and amount Input : 8 Function Keys Card Reader : Dip type C/R (ISO 1,2 Read) Cash Dispensing UnitLarge Capacity Cassette - Approx. 1,000 notes per cassette x 1 (Option : 2,000 notes cassette) Fast Dispensing Speed - Max. 5 notes per second Number of Cassettes- 1 denomination for standard Reject bin- Up to 40 notes Control Unit M/T Switch Receipt Printer Power Supply CDU
Main Control Unit Processor : Intel Xscale PXA255 200MHzMain/Flash/NV RAM : 64MB/32MB/32KB 56K Modem or 10 Ethernet OS: Windows CE.NETCF 1 Port Serial : Asynchrony 8 Ports Document Handling UnitReceipt Print Unit Printing Method: Thermal Line Print Print Characters : English, Numeric,Line, Symbol, etc.Paper Setting : Semi-auto Loading methodPaper Width : 79mmPrint Speed : 100mm/sec (600dots line/sec) Receipt capacity : Max. 150mm Ø diameter EMI : FCC Class A Model Specification Dimensions (H×W×D)- 54.8”(1392mm) × 17.7”(450mm) × 21.6”(550mm) Weight - Approx. 220lbs (100Kg)Operating Environment - Temperature range: 50°F to 100°F(10°C to 38°C) - Relative humidity: Non-condensing 20% to 80%- Maximum altitude: 9850ft.(3,000m)
Section 2 Operating Instructions 2-1 How To Open the Lock How To Unlock The Security Lock To open a safe with a previously set three number combination, i.e., 11-36-22: 1. Turn the dial to the LEFT (Counterclockwise) at least four complete rotations to clear the lock to accept the combination. Never spin the dial to clear. 2. Using the OPENING Index, turn the dial LEFT and pass the first number of the combination, 11, three times and stop exactly on 11 the fourth time. 3. Turn the dial to the RIGHT (Clockwise) and pass 36 two times and stop exactly on 36 the third time. 4. Turn the dial LEFT and pass 22 once and stop exactly on 22 the second time. 5. Turn the dial to the RIGHT. When the lock is open, the dial will stop between90 and 0. To lock the combination lock, turn the dial four complete rotations to the LEFT. NOTE: If you dial past the number where you were supposed to stop, you can not reverse the dial to correct. The opening procedure must be repeated from the beginning.
How To Change Combinations To change the combination, you must first open the safe door by dialing the existing combination on the OPENINGINDEX. Before changing combinations, verify that the dial stops between 90 and 0 on the OPENING Index when the Lock bolt is fully retracted. NEVER REMOVE THE LOCK COVER. 1. Next dial the existing combination, as previously described, on the CHANGING Index, but STOP the dial on the third number of the combination. 2. Insert the Change Key into the key hole. If the Change Key does not go in easily, the wheels are not aligned for changing. Redial the existing combination on the CHANGING Index. 3. Turn the Change Key to the RIGHT until it stops (one-quarter turn). Leave the key in the lock. Select a new combination, such as 44-61-96. 4. Still using the CHANGING INDEX, turn the dial to the LEFT and pass44 three times and stop exactly on 44 the fourth time the number aligns at the CHANGING Index. 5. Turn the dial to the RIGHT and pass 61 two times and stop exactly on 61 the third time the number aligns at the CHANGING Index. 6. Turn the dial LEFT and pass 96 once and stop exactly on 96 the second time the number aligns at the Changing Index. Leave the dial on 96. 7. Hold the dial steady, turn the Change Key to the LEFT until it stops(approximately one-quarter turn counterclockwise) and REMOVE the key. Note : After changing the combination always dial the new combination and retract the combination lock bolt several times before shutting and locking the vault or safe door.
2-2 How To Open the Electronic Lock TO OPEN 1. Press 1-2-3-4-5-6 2. Turn the dial clockwise (to the right) REMEMBER: Whenever you change the Combination on the lock, please do it with the door open. If anything wrong happens, you will be able to replace the lock. If you lose the combo or something goes wrong with the door closed, you will need to drill the door and incur into additional expenses. How To Change Combinations (Lock signal twice after each valid entry) 1. Press six zeros. 2. Press current combination once. 3. Press new combination twice. Invalid Combination Entry – Lock signal three times and old combination still valid Wrong Try Penalty (Standard feature.) - Entry of four consecutive invalid combinations initiates a 5-minute delay period. - LED flashes red at 10 second intervals. - At end of penalty period, two more consecutive invalid combinations will restart the 5-minute delay period.
2-3 How To Switch On And Off • 2 • To switch the main electric power to your Xtremo 7100, 7200 on or off, • proceed as follows. • 1. Unlock and open the facia of your Xtremo 7100, 7200. • 2. Confirm the Power Select Switch. (110V or 220V) • 3. Press the switch to the required position: • On (pressed in at the Up side). • Off (pressed in at the Down side). • Note: After you have switched on the ATM power, it will take several minutes for the terminal to load all of its software and start displaying the application. • 3. Close and lock the ATM. • 4. If required, you can reset the ATM by following the above procedure. Power Select Switch Power ON/OFF Switch Xtremo 7100, 7200
2-4 How To Insert And Remove Flash Card (Xtremo 7100,7200) You can insert the Flash Card on the back of the Main Control Unit. You will find a slot in which you can plug the Flash card (as shown on the pictures). How to Load/Upgrade the Software 1. Turn off the ATM 2. Insert the Flash Card 3. Turn on the ATM 4. If you get the message “Download Complete”, Software’s Load/Upgrade is completed. 5. Remove the Flash Card out. How to Backup/Download the Journal 1. Insert the Flash Card. 2. Place the central switch on “Maintenance” mode. 3. Enter your password, then select “Clerk”, “Journal”. 4. Select “View All” and “Back up”. 5. When you get the message “Back up complete”, remove the Flash Card and press “exit”
2-5 How To Open the front facia (+) PH M4X8 Screw For the convenience of the maintenance, if you unscrew the screws of the facia, as shown above, you can do the maintenance job with facia tilted, as shown below Notice : Please be careful when you have a tiled front faica. Because of the weight & length of the front facia, the ATM might fall forward.
Section 3 How to use Xtremo Control Panel Mode 3-1 How to program Xtremo 7100,7200 To change the settings of the Xtremo 7100, 7200 you should access into the Main Menu. 1. Open the Top Part and place the switch on Maintenance. 2. Enter the Password. The factory default password is 12345678 or 123456. Overview of the Main Menu This is the Main Menu screen. It has Clerk, Maintenance, Host, Local Test , Reset, Cash, Local menus. Some menus have other sub-menus. < Clerk > < Maintenance >
3-1-1 Clerk The Clerk Menu is most frequently used by the owner of the ATM. This menu can manage Cash Setting and other features. Clerk Settlement You must select this menu every time you add cash to a cassette. Please note that you need to insert the number of bills. How to add money: 1. Type on the keypad the number of bills you want to add. 2. This action will show three new buttons on the right: Insert, Clear, Exit. 3. Press “Insert”. This action will add the number in the “Total” and “Remaining” If you have entered the correct amount, now, you can press “Exit” to go back to the previous menu. How to cancel or correct the # of bills: 1. Press “Cassette Total”. This is going to clear all information. All boxes will show 0. 2. In order to add money, follow the previous instructions on “How to add money” If you want to print a receipt without clearing any information on the ATM, press “Trial Cassette Total”. This action is going to give you a printed record on the current cash set information.
Clerk Settlement Trial Close The “Trial Close” feature is designed to perform a Day Close Operation without actually closing out the machine. This operation will print a receipt with information on number of transactions, host and terminal total requested and total amount dispensed. This report is identical to the “Day Close” one. The only difference is that the Trial Close will not zero out the amounts. This report is useful if you wish to know current total statistics without closing them out. To run this report, press the relative side function key. <ATM’s screen during connecting host> Clerk Settlement Day Close This menu enables you to have a printed record on number of transactions, Host and Terminal total amounts requested and dispensed. This feature will automatically zero out the information. Transaction totals shown on the receipt are those ones starting from the last time a Day Close was performed. If you look carefully, the printed receipt will show two sections: Host and Terminal totals. The ATM automatically performs a Day Total everyday at a predetermined time by every Processing company. Under the host totals, you can see transactions occurred during this period of time. Under the terminal totals, on the other hand, you can see transactions occurred during the last time you performed the last Day Close until the moment you do it again. For this reason, if you perform a Day Close before or after the processor has done its automatic day close, you may see different values between what the terminal had reported and what the host reports. To avoid this, try to perform every day the day close at the closest time at which your processing company closes out. If you do not match your processor, the missing transactions will usually appear on the next total. REMEMBER: Once the ATM prints out this receipt, all values are reset to 0. Clerk Language Through this menu, you can set up to 7 languages to display on the ATM screen. Xtremo 7100, 7200 provides 7 different languages, English, French, Italian, Spanish, Korean, Japanese and Chinese. To enable/disable a language, just press the relative side function key
Clerk Journal Search You can select “View”, “Search”, “Delete” options for the Journal. This is a file database on the ATM’s hard disk, which contains all transactions recorded by the ATM. This is very useful in locating transaction disputes, transaction errors, or transaction occurred on the ATM. You can search the transaction records by the Year, the month, or the day. Once you insert the date, you can press “Search”, then “View”. The box “Total” shows the total number of records for the specific date you have inserted. <Search screen> It is always recommended to backup the journal before deleting it. (In order to backup the journal, please follow the instructions shown on page 7.) Clerk Password • This menu enables you to set or modify your • Clerk (operator) password: • input the current password • input the new password • re-input the new password (for confirmation) Clerk Next Surcharge Through this menu, you can modify the surcharge amount: 1. Choose surcharge amount you want to change including cents. 2. Click OK i.e. if you want to set $1.50 as surcharge, press 1-5-0 on the keypad. Then press “OK”.
3-1-2 Maintenance Through this menu, you have access to features that can help you service the ATM. You can check on the Version of the Software, Print the Setup of the ATM, Diagnose each device or component, and Look for the description of an Error Summary. Maintenance Version This menu shows your version of the Software loaded into your ATM. You can also print it, but it is also included in the receipt of the CFG Print. The most important info are the Main and the Work Version. In case of a service call, make sure you also provide this info. Maintenance Setup Print Through this feature, you can print the Configuration Setup of your ATM. Maintenance Password You can set or change the maintenance (service) password • Follow these steps: • input the current password • input the new password • re-input the new password • (for confirmation)
Maintenance Diagnostics Maintenance Diagnostics Printer To test the printer, press Test Maintenance Diagnostics CDU Maintenance Diagnostics Card reader To test the cash dispenser, press Test To test the card reader, swipe the card. The Card information should be displayed on track 2 Maintenance Diagnostics Modem Maintenance Diagnostics Keypad Through this feature, you can test the keypad. When you press a key, make sure that it appears in the box “current key”. To test the modem, input phone # (1+10 digit phone number) Then, press Dialing.
Maintenance MTC View To search an error code, type the error code. Then, press Search. This is going to show you a brief description of the error. The button “Char” switches numbers in character mode. Maintenance Error Summary You can view, search and delete certain Error logs.
3-1-3 Host Through this menu, you can program the ATM with terminal information essential to communicate with the processing company. NOTE: The easiest way to load host info or program the host menu is to go to Local menu Local setup Processing. Host Terminal # You can set the Terminal ID which is a number provided by the processor. This ID identifies your ATM on the network. You can input up to 15 digits Terminal ID. REMEMBER to press “Set” after inputting the Terminal ID, otherwise the Terminal ID will not be recorded. Host Routing ID (Bank ID) This menu is for entering routing ID. The ID could be up to 6 digits. REMEMBER to press “Set” after inputting the Routing ID, otherwise it will not be recorded.
Host Phone # You can set the Host Primary and Secondary phone numbers. Remember to put 1 in front of the 10 digit telephone number. To select the Secondary number, press the relative side function key. Once again, remember to press OK after inputting the phone numbers, otherwise they will not be recorded. Host Password You can set or change the host (master) password. • Follow these steps: • input the current password • input the new password • re-input the new password • (for confirmation) Host BIN # This menu is for blocking the bin. Up to 6 bank Ids could be entered.
Host Key Input You can set Master Keys or Download them. Host Key Input Master Key 1 Input Host Key Input Master Key 2 Input To Insert Master Keys: 1. Type the 16 or 32 digit Master Keys (according to Single or Triple DES) using numeric key pad. If you need to type in characters, please use the relative side function keys. I.E. for “A” press the top left side function key. 2. On the right box, check-sum will be displayed automatically. Check-sum enables you to judge if the keys were entered correctly. 3. Press “ Enter” or “OK”. 4. you will have a check digit sum that will confirm if the Master keys were entered correctly Host Key Input MAC Key 1 Input Host Key Input MAC Key 2 Input
Host Monitoring This menu is to set baud rate, ring count or the Monitoring system password Host Monitoring Baud rate This menu is for entering baud rate. Host Monitoring Ring Count This menu is for entering ring count. If you are sharing the main phone line with the ATM, it is recommendable to set the Ring Count to 5, so the ATM will not pick up the line every time you receive a phone call. However, it is not recommendable to share the main phone line with the ATM. For best purposes, provide a dedicated Phone line for your ATM. Host Monitoring Password Host Monitoring Journal Data You can set the RMS password. Remember that if this password does not match with the one that you have on the RMS software, you will not be able to connect with the ATM. You can select the format of your journal. It is recommendable to set to 0. Simple data format will allow faster RMS connections.
3-1-4 Reset This feature resets the ATM. It is used to clear eventual device errors. 3-1-5 Cash This menu provides access to cash settings Cash Data Table Remember always to press “Set” and “OK” every time you input or change a setting. Otherwise, the new setting will not be recorded.
3-1-6 Local Local Welcome message To change line, press Next. If you want to delete one or two characters, use the arrow. If you want to delete the whole line, press Clear. If you have to press two characters that are on the same key, press “Set” after each character. I.E. to input money: Press 6 once, it will show M, press set, then press 6 again. This action will move the cursor to the next space. Remember to press Enter in order to save your message. You can edit short messages for your ATM screen. Note: Under character mode, you can insert spaces by pressing 0. Print Header: You can insert up to 5 lines on the receipt. Print Footer: You can insert up to 2 lines on the receipt. Welcome Message: Welcome Message will be displayed on the ATM screen in Idle state.
Local Date/Time This menu enables you to set local time and date in the ATM. • Remember that in order to input • the date, you need to insert: • 2 digit month • 2 digit day • 4 digit year • Press OK to set. Local Device Setup This menu enables you to set ATM devices’ configuration.
Local Modem Set You can change settings on your modem such as Sound, baud rate, data bits, stop bits, parity, and pre-dialing. Status : it checks the status of the Modem Modem sound: you can enable or disable the sound on the modem when it dials out to connect with the host. NOTE: Dialing Test is under the Maintenance diagnostics.
Local ATM Serial # You can set your ATM Serial #. Make sure that this number matches the barcode or sticker attached inside your ATM Top left side. Host Health message timer Health Msg timer the ATM will send a system status signal to your processor at a set interval. I.E. to set every 2 hours, insert 120 (minutes), and press OK.
3-2 Error Codes and Suggested Solutions 3-2-1 PCB
Lock <At the time of cassette pulled> <Placing the cassette in the even table> Section 4 Cash Dispenser 4-1 Replenishing GBM 1000(2000)-CH Currency Cassettes To replenish the cash cassettes in the GBM 1000(2000)-CH proceed as follows. 1. Push the lock-bracket of the dispensing mechanism, at the same time, grasp the handle of the Cassette and pull out the cassette to the front. 2. Turn the cassette upside down and place the cassette in the even table. 3. After rotating the lock to the right with a cassette key, open the cassette lid upward.
Push plate Notes Release button (Green) 4. Push the push plate to the back till locking. 5. Setting the notes evenly, and pushing the release button smoothly until the push plate contacts the notes. 6. After closing the cassette lid and turning the cassette key to the upper side, Check the cassette lid locking
( O ) (NOTE: The lid of the cassette must be not set upward.) ( X ) 7. Turn the cassette upside down. 8. Push the cassette into the dispensing mechanism till locking entirely. 9. Make sure that the handle is downward.
Section 5 Receipt Printer 5-1 How To Replenish The Receipt Printer Paper 5 To replace the printer paper proceed as follows: 1. Unlock and open the facia of the Xtremo 7100, 7200. Receipt Printer 2. If there is any paper remaining on the paper roll core, tear between the roll and the printer. Press the paper feed switch until the remaining paper is fully ejected through the facia exit slot. 3. Lift up the remaining printer roll (or empty core). Remove the spindle from the paper core and retain the spindle. 4. Remove enough paper from the new paper roll so that you do not have any traces of glue or tape marks on the roll. Tear or cut off the end of the supply roll to make a clean straight edge.
5. Insert the spindle through the core of the new paper roll. Make sure the spindle stops are fully pushed up against the paper roll core. 6. Lower the paper roll into the slots in the printer brackets so that the paper feeds forward from the top of the roll as shown. The spindle stops should be on the side viewed below. 7. Insert the leading edge of the roll into the printer slot until the printer starts to feed the paper through automatically. 8. When the paper stops feeding, press the feed switch once. The paper will feed through and cut automatically. If the paper does not emerge, refer to the section “How To Clear Receipt Paper Jams”. 9. Push the facia back into the Xtremo 7100, 7200 and lock. 10. Select General Menu from the Maintenance Mode. 11. Press Reset.
5-2 How To Clear Receipt Printer Jams 5 To clear a jam within the receipt printer, proceed as follows: 1. Unlock and open the facia of the Xtremo 7100, 7200. 2. Inspect the printer to see if you can identify the cause and location of the paper jam. 3. Tear the paper between the paper roll and the printer. Press the feed switch until the paper is fully ejected from the printer mechanism. If there is any paper jammed in the exit area, try to remove it carefully with your fingers. 4. Make sure that the paper roll can turn freely by spinning the paper roll backwards away from the facia. If the roll or spindle do not turn freely, lift out the remaining paper roll from the printer and check that there are no foreign objects preventing the paper roll from rotating. If no obstruction can be found, replace the paper roll.
5. If the jammed paper is not visible, press the paper feed switch to fully eject the paper out of the exit slot. 6. If paper does not emerge from the exit slot, open the printer by pulling out the latch shown below, and pull the printer backwards. Carefully remove any torn paper with your fingers. 7. Close the printer by pulling out the latch and pushing the printer fully home before releasing the latch. 8. To reload the paper, make sure that the leading edge of the paper is fairly straight by tearing off the end of the supply roll to make a clean straight edge. 9. Insert the leading edge of the roll into the printer slot until the printer starts feed the paper through automatically. 10. When the paper stops feeding, press the feed switch once. The paper will feed through and cut automatically. 11. Push the facia back into the ComNet Series and lock. 12. Select General Menu from the Maintenance Mode. 13. Press Reset.
Rear Front Section 6 How to bolt the ATM to the floor 6-1 How to bolt the ATM to the floor It is recommended that the ATM be installed on a smooth, even and level floor surface with an antistatic floor covering. ATM must be bolted down to the floor and the procedure regarding the installation is explained in detail in the site preparation manual. Warning: To ensure stability, if your terminal is configured with a Business Hours Enclosure, it MUST be bolted to the floor. Bolt holes must be drilled prior to final sitting of the ATM. The above site preparation manual provides dimensions for bolt hole locations. Note: Depending on installation clearances, the cable connections may require to be carried out before the unit is moved into its final location. To bolt the ATM to the floor proceed as follows: 1. Using a 12mm diameter concrete drill, please drill a hole on the floor more than 90mm in depth according to the picture indicating the location of the hole. 2. Please place the unit where it is desired, then align the hole on the bottom of unit with the floor hole. 3. Please insert anchor bolt from the bottom of the unit, then forcefully hammer down the anchor bolt so that it will be tightly fitted into floor hole.
4. At this time, please continue hammering until the head of anchor bolt is about 10mm above the bottom of ATM. This way, you can easily tighten it using box wrench. 5. Tighten anchor nut until it no longer moves Note: Do not over tighten bolt(s) as this may cause damage to the ATM base or the floor surface.