Student Tech Aide Interviews -

1. Student Tech Aide Interviews - http://youtu.be/RRHTvaOSHIc http://youtu.be/S9NJrnOTnrQ http://youtu.be/7lWQ3WvjT6c

2. Student Lead Tech Centers Brought to you by Council Bluffs Schools

3. Presentors / Students Tech Aides John Stile (jstile@cbcsd.org) Deb Lampman (dlampman@cbcsd.org) Special Guest Student Tech Aides: Anthony Maron Faith Barnard Angela Gardener Kourtney Hanson

4. Where did we Start • 1:1 initiative began with 3000 chromebooks • We needed to support many more devices • After school TECH CLUB created 6 months prior to 1:1 • Endeavor on learning to work with students • Tech Center Locations • On-site service where chromes would be deployed

5. Student Tech Aide Reality • Curriculum • Built an "independent study" tech aide option (1 credit hour) • Counselors • Which students have availablity • Met with students to promote the program • Technical Teachers • Recommendation for students • Promote IT student aide opportunity • Tech Club • Middle school https://sites.google.com/a/cbcsd.org/tnt/ • High school (great practice for tech team)

6. Tech Center Considerations • Student Services presentation to IT staff • Management and IT staff discussions • Initiated additional Help Desk position (one at each location) • District announcement released on Tech Center specifics • Tech Center student physical work space • Blending of IT staff and Student Techs in the tech center and processes • Work in progress procedures

7. Student Tech Aide Orientation (first week) • Customer service • Work processes • Ethics • Equipment and tool care • Work-Space respect • Rules

8. Day to Day Operations • Greet all customers that walk into the tech centers • First line of defense • If they are unable to help the customer, Tech assists • Make repairs as needed • Screen replacements • Reflash of systems • Technical advice • Documentation process • Repair tickets/forms • Powerschool • Approvals

9. From West Des Moines Comm. Schools As part of our district’s 1:1 study, we recently sent a team to visit the 1:1 roll out at Council Bluffs School District in Council Bluffs, Iowa. The visit included a lot of opportunity for student interaction such as a student panel discussion, tours led by students, and opportunities to talk with students in classrooms. Here are some of the most frequent comments we heard from students…. 1. I am somuch better organized, I take better notes, I keep better track of my assignments. I don’t lose things like I did before. 2. Collaborations is so much easier now. 3. Teachers are more accessible – and the learning is much more personalized 4. Revision history in Google Docs is HUGE. Students felt that collaborative projects can truly take place with revision history because the entire team can CLEARLY see what each member of the team has done. This impacts group work and collaborative projects, as many students commented that they used to hate group projects, but that it’s different now due to revision history. 5. Student commented that they receive more immediate feedback, which they felt was important and is so much easier when its done electronically. 6. Student response: ”I get a lot more feedback on my writing. Teachers highlight the section in question and provide feedback… it’s so easy to see what they think and it helps guide me. In addition, there are a lot of papers where I get clear feedback from other students as well as the teacher.” 7. Their biggest frustration…. occasional issues with connecting to the Internet. 8. What if you go home and you don’t have Internet access? What good is the Chromebook then? Response: We use the many offline features -so we are still able to access our Google Docs and Slides to be able to continue our work even without Internet access. 9. We love that we can close the lid on the Chromebook, and when we open it back up, it turns back on quickly and easily – so no time is wasted. 10. If you could change anything about the Chromebook, what would you change? #1 response: ability to download iTunes.

10. Quote from a District Administrator Tom Lowndes: "The Student Lead Tech Centers have been a tremendous learning experience for our students at Abraham Lincoln High School. We have found the program to be successful at motivating students, creating interest in the computer field and most importantly providing hands-on learning. Students are excited when they are selected and love to provide service to their fellow students and our staff. What a fantastic learning experience. Tom"

11. From Frank Murphy (Kiwanis Secretary-Treasurer) "I wanted to take this opportunity to thank you, Dylan, Kelsie, and their supervisor for the support provided for our Kiwanis Midyear Conference. For all the breakout sessions (three sessions of 10 classrooms each), the “red shirts” were actively assisting the presenters in connecting their laptops to the LCD’s and answering any questions about the technology. One of our presenters discovered an Elmo problem and had the “red shirts” do the setup for that. Again, many thanks to you and please thank the students for making our Midyear Conference a GREAT success … we loved the red shirts."

12. Where Are We Now • Full deployment at two high schools • est. 3000 chromebooks • Full deployment at two middle schools • est. 1800 chromebooks • Elementary school classroom model roll-outs • 20 elementary model teachers • est. 500 chromebooks • Resolving middle school ownerships issues, procedural issues, tech center evaluations

13. What we’ve learned … Tech Center Management (Cons) • Staffing the tech centers • Maturity of students • Demand of customers • Disgruntled parents • Tech center hours/staff understanding • Support for 23 schools • Staff burn-out • Continually evolving process

14. Tech Center Management (Pros) • Preparing students for work environment • On-site tech department • Quick resolution to some common issues • Staffing classrooms with tech-savvy students • Really ties a tech department to a school • Personalized 1:1 (1:3) student learning • Helps develop interpersonal skills

15. Where Do We Go From Here • Continue to maintain the two high school tech centers • 2013-14 iPAD/iPOD digitizer and LCD replacements • Continue to evaluate tech center objectives, standards and processes • Continue elementary school 1:1 roll out • Promote internship opportunities with local business & vendors • Continue to evaluate wireless infrastructure

16. Questions John Stile jstile@cbcsd.org Deb Lampman dlampman@cbcsd.org We welcome tours.

17. We welcome tours.