NTV User Guide How to book Italo in Euronet ?

1. NTV User Guide How to book Italo in Euronet?

2. Key concepts - 1 • NTV trains, Italo, are available • from the ERP Inventory • in all modes of Euronet • Search by Price • Search by Schedules • Advances Search • Manual Mode • Italo trains are easily recognisable in Euronet • Italo train type is "NTV" • You can find it in the "train type" column and in the "solution details" pop-up • In the below example, EAV defines Trenitalia's Frecciarossa train

3. Key concepts - 2 • The "Solution Details" pop-up is useful to check the seat availability • Click on the train to get this pop-up box • Maximum availability is 15 seats in "Prima" and 30 seats in "Smart" ambiences • Trains will no longer display if there is not more availability • AP corresponds to Prima and BP corresponds to Smart

4. Key concepts - 3 • Individual seat assignment • ID/Passport control can take place on-board • Each traveller must have his own individual ticket • You have to assign one traveller to each selected fare • You cannot use the "Lead Name Only" possibility

5. Ticketing • Italo tickets are available as Print @ Home ONLY • At time of printing (buttons “Q-Print” or “Print Now”), the following pop-up box displays • Pay extra attention when you enter the email address as • it will be only asked once, • this is the email address to which the Italo P@H ticket will be sent • Only ONE email address can be entered, even if there are several travellers in the booking • Traveller will receive the NTV tickets in a separate email, within 2 working days from booking date. This/these tickets will be the only document valid for travel • Important: please note that, for technical reasons, the ticketing option to be selected in Euronet when booking NTV tickets is "E2 Paper". No paper ticket will print, but as usual, a Booking Summary / Proforma invoice will print.

6. Ticketing • If the booking contains a NTV ticket and another P@H product • After confirming the products, when clicking on “Q for Print”/”Print Now”: • The generic “P@H pop-up box” will display • You can either enter traveller’s email address, or your email address (then don’t forget to send the email to you traveller) • The email address entered in this pop-up box will be used to send the Italo P@H ticket • As usual, the email received from rea.pah.from@raileurope.com will not be a valid for travel • The Italo P@H ticket will be sent in a separate email, within 2 working days from the booking date. This/these tickets will be the only document valid for travel

7. Travel Documentation • The Italo P@H ticket • is the ONLY document valid for travel • The pro-forma invoice/booking summary is not valid for travel • The email received from rea.pah.from@raileurope.com(in case of several P@H tickets booked together) is not valid for travel either • is sent within 2 working days from the booking date • contains • The PNR Reference • Departure and arrival stations • Dates and hours • Placement information • Note that placement information on the Italo ticket can differ from the information in Euronet. The information on the Italo final email is the only one to be considered.

8. Travel Documentation • Italo P@H ticket, valid for travel, willbe sent by email within 48hours • It contains: • PNR reference • Departure & Arrival stations • Travel date and hours • Placement information • Note that the placement information candifferfrom the information in Euronet • Onlyconsider the information on the Italo final email. • In Euronet : Bookings on « Hold » for more than 48 hourswillbeautomaticallycancelled p 8