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Single Stop

Single Stop. An Opportunity to Make Life-Saving Differences for Millions of American Families. TM. Steven Lee Robin Hood Foundation. Benefits Manages site triage/intake Refers clients to legal, financial, and tax Point person with Single Stop USA. How it Works: The Single Stop Model.

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Single Stop

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  1. Single Stop An Opportunity to Make Life-Saving Differences for Millions of American Families TM Steven Lee Robin Hood Foundation

  2. Benefits • Manages site triage/intake • Refers clients to legal, financial, and tax • Point person with Single Stop USA How it Works: The Single Stop Model Full-Time Site Coordinator • Legal • Attorney provides legal counseling • Coordinated by Single Stop USA Part-Time Attorney The Benefits Enrollment Network • Financial • Counselor provides financial advice • Coordinated by Single Stop USA Part-Time Financial Counselor Free Tax Prep Seasonal Staff / Local Partners • Provides tax return filing for clients • Coordinated by Single Stop

  3. The Problem: Silos + Gaps = Weak Safety Net (Participation Rates [of those eligible] by Program) Only 7% of working poor families receive all four of the government’s major benefits and tax credits – including EITC, food stamps, Medicaid, and child care assistance. Children’s Health Housing Choice Voucher EITC National School Lunch Program Food Stamps/SNAP Medicaid (Adults) TANF Child Care

  4. Single Stop’s Model Connects Clients with Resources that Lead to Self Sufficiency Targeted to under-served, low-income households Typically distributed through community partners Single Stop provides a suite of services... • Community Colleges • Community-Based Organizations • VITA Sites • Health Clinics • Workforce Development Centers • Childcare Centers • Settlement Houses • Housing experts • Food Pantries

  5. 90,000 Low-Income Families Accessed Nearly $230 Million* through Single Stop in New York in 2009 Cost - $12m • Robin Hood Metrics • **Assumes a $2,000 financial risk metric per client served.

  6. SINGLE STOP - SCALABILITY CBO/Scatter Site Model Large Scale Delivery Model Commercial Settings – e.g., Wal-Mart • Client Settings (multiplier poverty fighting impact) • Community Colleges (students - retention) • Hospitals (patients - health) • Prisons/Jails (Inmates - recidivism) • City Settings • Public Libraries • Public Housing Facilities Cost - $18 million Participants – 200,000 Cost per participant - $90 Benefits: $500 (including multiplier effect) ROI – 28:1 ($500/$18m) Cost - $12 million Participants – 90,000 Cost per participant - $133 Benefits: $230m ROI – 19:1 ($230m/$12m)

  7. Challenges to Singe Stop Scale • Large, bureaucratic organizations • Lessons from Rikers and CUNY • Mission alignment • Leadership buy-in • Tracking outcomes • Operational Hurdles

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