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Innovation April 2008

Innovation April 2008. Tony Bourke – vecnpf tonyb@raising-performance.com. Agenda. 12-1 Briefing 1-2 Lunch 2-2.05 Innovation Survey 2.05 – 2.25 Briefing (contd.) 2.25 – 2.40 Local Strategic Innovation Forum 2.40 -3.30 Simple innovation projects 3.30 – 3.55 Present Projects

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Innovation April 2008

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  1. InnovationApril 2008 Tony Bourke – vecnpf tonyb@raising-performance.com

  2. Agenda • 12-1 Briefing • 1-2 Lunch • 2-2.05 Innovation Survey • 2.05 – 2.25 Briefing (contd.) • 2.25 – 2.40 Local Strategic Innovation Forum • 2.40 -3.30 Simple innovation projects • 3.30 – 3.55 Present Projects • 3.55 – 4 Gwen actions

  3. Innovation

  4. Enterprise Ireland • Lead • Innovate • Grow • Multinationals innovated • Irish innovate

  5. Exercise • Invention v Innovation? • Inventing – new thing, idea, way – creating (iPod, iPhone) • Innovating – simplifying / changing the old – improving (S/quinn, Amazon)

  6. Exercise • Inventing (creating) - hard • Innovating (improving) - easy

  7. Michael Hammer • Re-engineering the Corporation • Don’t automate – obliterate • Workplace innovation – improving the processes and systems for organising and managing work New Models of High Performance Work Systems Jan 2008

  8. Examples of Innovation • Eliminate forms • Simplify forms e.g. dob • 2 types of parking tickets • Increase shampoo sales • Bills < €5 (TV License) • Cheque signatures

  9. Exercise • How have VECs innovated?

  10. Note • Innovation = Complexity • Simplify • Ryanair? • Wheeled stands Leather seats • Free meals / drinks Baskets • Check-in agents Expensive airports • Safety leaflets Recline • Booking number No pens …

  11. Exercise • Main source of innovation? • DAILY ACTIVITIES • Customer complaints (bad or good) • Errors • Other VECs (creative imitation) • Frustration (Irish Continental) • Suppliers

  12. Key Innovation Skill • Awareness • Seeing with fresh eyes • Asking visitors • New staff

  13. More Examples • Motor tax online • VEC - web sites • Suppliers - accounts in morning • Invoices - email • Car wing mirrors - close

  14. Exercise • What could be simplified in your VEC? • Key innovation skill? • Get new things done Schumpeter 1934 • Complainers v changers

  15. Exercise • What prevents innovation? • Middle management • Culture / habits – NY cabs • Time - Money - Resources • Fear • Resistance to change (loss) • Why can’t we? V Why we can’t

  16. Exercise • Driver of innovation? • Competition (Aer Lingus, universities)

  17. Business Innovation • Products - new / simpler (mobiles) • Customers - opening hours (vets) • Processes - PMDS • Channels - on-line, podcasts • VECs?

  18. Warning • Most innovations do not succeed • Most organisations that do not innovate die • Innovate or stagnate

  19. More Examples • eircom – Smart • VHI – return forms • Plain English campaign • GPs – open in evening • Government – you keep receipts • Dell – just-in-time delivery

  20. Essentials for Innovation • Key elements of workplace innovation – Employee involvement and participation • VEC Partnership model

  21. Problem Solving - Dewey • Write problem down (be specific) • Principle of Description • Ask individuals - causes (group) • Develop multiple solutions (rigour) • Choose simplest - Occam’s Razor

  22. Exercise • What problems faces VECs? • Budgets • Competitors – FAS, SIFs, commercial… • Keeping good people • …

  23. Exercise • Are VECs sufficiently innovative? • How much more innovative do VECs need to be? • Describe how VEC would operate if thrives on innovation?

  24. Exercise • How to encourage innovation in VECs? • Incentives • Reward • Recognition • Safe to fail • VECNPF awards - Gwen

  25. Project Management • Planned effort to achieve objective • Plan (planning) • Accomplish (doing) • 50:50 • KISS

  26. Closure

  27. Local Strategic Innovation Forum • Local Strategic Innovation Forum • Role • Composition • Responsibilities • Behaviours • Reporting arrangements • Tasks and Timeframes • Outputs - published by VECNPF end 2008

  28. Agenda • 12-1 Briefing • 1-2 Lunch • 2-2.05 Innovation Survey • 2.05 – 2.30 Briefing (contd.) • 2.30-3.30 Simple innovation projects • 3.30 – 4 Present Projects

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