1 / 23

Stakeholder forums:

Stakeholder forums:. Statistics: Duplicate ID Cases:. Challenge: Clients non responsive Provincial strategy – telephone contacts, call out letters. Late Registration of Birth Cases:. Outreach Programmes:. Assistance to victims of fire disasters.

akeem-graves
Download Presentation

Stakeholder forums:

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Stakeholder forums:

  2. Statistics: Duplicate ID Cases: • Challenge: • Clients non responsive • Provincial strategy – telephone contacts, call out letters

  3. Late Registration of Birth Cases:

  4. Outreach Programmes:

  5. Assistance to victims of fire disasters • Successfully assisted victims of fire disaster to obtain their ID documents free of charge prior the Elections • Made arrangements with DLG&H to take photos free of charge • Areas serviced: • Ekanana, Ward 40, Gugulethu • Taiwan Community (Khayelithsa) – 2 affected • Cape Winelands – Khayemandi – 736 affected, • Hillside Informal Settlement (Grabouw) - 58 adults & 20 children. • Masiphumele (Wynberg) – 252 Children issued with BC, +- 5000 ID 7 and Temp Ids issued.

  6. BENEFITS TO CLIENTS & DHA

  7. LINK TO MINISTER’S PA Objectives identified for the QMS Links to strategic DHA objectives

  8. 4 Electronic Queue Management System Clients sit and wait while keeping an eye on the screen for their ticket number to be called to a specific counter. The QMS Servers A Graph from one of the reports available – this one shows clients per service (the red part depicts where service levels were exceeded) Training management on the QMS in the fingerprint room

  9. Immigration Services overview:

  10. Immigration Services overview:

  11. Immigration Services overview:

  12. Achievements • Immigration Services:

  13. Statistics Permiting:

  14. Zimbabwean Dispensation Project: • As a result of an agreement between the South African and Zimbabwean Governments • Aim: to document all undocumented Zimbabwean Nationals • Operational Challenges: • Clients do not have supporting documents or Passports

  15. Statistics: Law enforcement / Inspectorate Units 1st Quarter 2011/2012 (April 2011 – June 2011)

  16. Key statistics: Cape Town Airport

  17. Key statistics: Cape Town Harbour

  18. Key statistics: Passenger Liners: Cape Town Harbour continued

  19. Overview : Refugee Affairs

  20. Refugee Affairs: Overview and achievements continued

  21. Statistics: • 55% Manifestly unfounded, • 33 Unfounded, • 6% Refugee Status granted

  22. Future plans: • Monitoring and evaluation of staff / office performance • Improved queue management • Improved query management • Focus resources on Hospitals and High Schools • Form partnership with Provincial Security Cluster to assist with detection & deportation if illegal foreigners (MU cases) • Telephone surveys in an attempt to improve response times

  23. Thank you Questions & answers

More Related