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Opening Weekend

Opening Weekend . HUSKYTECH – UITS. Presenters: rick portuguez & Jonathan Moore. Brief history. Responsibilities Serve the technology needs of all UConn students both on and off campus – including regionals Assist students with networking and software problems

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Opening Weekend

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  1. Opening Weekend HUSKYTECH – UITS

  2. Presenters: rick portuguez & Jonathan Moore

  3. Brief history Responsibilities • Serve the technology needs of all UConn students both on and off campus – including regionals • Assist students with networking and software problems • Help Students set up their digital life at the university Abstract • Huskytech – Student Tech services • Program offered through student affairs • Founded 20 years ago – ( previously resnet ) • Jonathan Moore – Manager • Currently 70 student workers

  4. Opening Weekend Support Interest in collaboration • SCOPE – 15,000 students moving in – All types of technology • 10 locations + Call Center • Fix Minor issues – setting up digital Life concept • Pivotal role for introduction to University life at Uconn Rewards of collaboration

  5. Successful Collaboration = Preparation • TeCH Support – equipment / transportation • Reslife – reservations / coordination • Information security office – network access / HUskyHUNt • Networking engineering – wired / wireless internet • Helpdesk - accounts • Unified communications – google apps • Server support group – skybox • Applications & tech Solutions – myuconn/ huskyct

  6. Preparation – 3 months for 3 days Training Equipment Marketing

  7. Implementation – 3 days for 3,000 students Setup Workflow Regroup • Communicate • Problems • Solutions • Supporting Staff • Flexibility • Locations • Marketing • Equipment • Training • Staffing • Intake • CSL Setup • Mobile Setup • Office Install • Device Setup • Accounts

  8. Reflection - • Problems that Arose • Windows 8 with trial Antivirus • Smart Televisions • Wireless printers • Trends • A lot of windows 8 • Operating system breakdown • Numbers -

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