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R U Ready 4 IM @Work?

R U Ready 4 IM @Work?. Adoption of IM in a corporate setting. Cheryl Nichols November 24, 2003. R U Ready 4 IM @Work?. IM growing in popularity among businesses Unique Characteristics of IM Adoption in the Workplace Considerations for Enterprise Users. IM Use Growing.

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R U Ready 4 IM @Work?

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  1. R U Ready 4 IM @Work? Adoption of IM in a corporate setting Cheryl Nichols November 24, 2003

  2. R U Ready 4 IM @Work? • IM growing in popularity among businesses • Unique Characteristics of IM • Adoption in the Workplace • Considerations for Enterprise Users

  3. IM Use Growing

  4. Unique Characteristics of IM • Synchronous or real-time nature • Immediacy • Awareness of presence • Negotiate availability of others • Maintain a sense of connection • Group chat (many-to-many) • Enhanced collaborative opportunities

  5. IM Adoption in the Workplace • Employees driving the revolution • Critical mass in community of interest • Perceived value differential • Costs of adoption • Acquiring new skills, tools • Variation in contributions

  6. IM Adoption in the Workplace • Business use internally • IM as a support tool

  7. Pros Immediacy for quick, informal responses Presence awareness Available, functional Ease of connection Reduce long distance Multi-tasking Cons No audit trail Security concerns Interoperability issues Privacy concerns Administration Spam concern Pros and Cons

  8. Considerations • Security (firewall, file sharing, virus) • Business tools (web integration, spam) • Documentation (legal, legislative) • Access to external partners/vendors • Reliability, Scalability • Licensing, maintenance contract • Administrative

  9. Questions?

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