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System Implementation & Transition Planning

System Implementation & Transition Planning. Michael Veltri Port Authority of Allegheny County Pittsburgh, Pennsylvania. 2013 Fare Collection Workshop/ TransITech Conference. System Implementation & Transition Planning. Introduction to Port Authority of Allegheny County

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System Implementation & Transition Planning

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  1. System Implementation & Transition Planning Michael Veltri Port Authority of Allegheny County Pittsburgh, Pennsylvania 2013 Fare Collection Workshop/ TransITech Conference

  2. System Implementation & Transition Planning • Introduction to Port Authority of Allegheny County • Fare Collection Equipment • Fare Instruments • Rollout • Equipment and Fare Products • Upcoming Deployments • Rollout Preparation • Closing Remarks 2013 Fare Collection Workshop/ TransITech Conference

  3. Port Authority of Allegheny County • ConnectCard • 25th Largest Transit Agency • Ridership: 65 Million • 775 Square Mile Area • Bus, Light Rail, Incline 2013 Fare Collection Workshop/ TransITech Conference

  4. Bus Operations • 733 Buses • 102 Routes • 3 Dedicated Bus Ways (18.5 Miles) • 4 Garages • 1 Heavy Repair Center • 53 Park And Rides With 13,000 Spaces 2013 Fare Collection Workshop/ TransITech Conference

  5. Light Rail Operations • 83 Light Rail Vehicles • 27 High Platform Stops • 52 Total Stops • 26.4 Miles Of Double Track 2013 Fare Collection Workshop/ TransITech Conference

  6. Incline Operations • 2 Inclines • 2 Cars On Each Incline • Historic Landmark 1870’s Monongahela Duquesne 2013 Fare Collection Workshop/ TransITech Conference

  7. Fare Instruments • ConnectCard (Plastic Mifare Card) • Annual Pass • Monthly Pass • Weekly Pass • Stored Value • Limited Use Connectix (RFID Paper Ticket) • Weekly Pass • 10 Trip Product 2013 Fare Collection Workshop/ TransITech Conference

  8. Fare Instruments • Employee ConnectCard(RFID Sticker) • 10 Year Unlimited Pass • University IDs (Dual Chip RFID and HID w/ Magstripe) • University Specific • University Supplied • Positive List Controlled • University of Pittsburgh (40,000) • Carnegie Mellon University (20,000) • Chatham University (2,700) 2013 Fare Collection Workshop/ TransITech Conference

  9. Fare Collection Equipment • Vendor - Scheidt & Bachmann • Equipment • 1,129 Fareboxes (Bus, LRV, Fare Booth) • 100 Smart Card Validators • 19 Cash Receiver Systems (Vaults, Garage PCs & WIFI) • 62 Ticket Vending Machines (TVM) • 107 Sales Office Terminals (POS-SOT & RSOT) • 20 Handheld Smart Card Readers • 2 Personalization Equipment • 3 Year Maintenance Contract 2013 Fare Collection Workshop/ TransITech Conference

  10. Rollout Equipment and Products • 2011 • Fareboxes and Vaulting Equipment on Vehicles (April) • Multiple Internal Pilot Tests (February) • University of Pittsburgh ID Pilot and Launch (June) • 2012 • Service Center Sales Office Terminals (January) • Fare Booth Farebox Installation (February) • Customer Service Web Portal (February) • Annual Pass (March) • TVM Installation (May) 2013 Fare Collection Workshop/ TransITech Conference

  11. Rollout Equipment and Products • 2012 • ConnectCard Customer Pilot (June) • 3rd Party Retail Sales Office Terminal Pilot – 2 Giant Eagle Locations (August) • Monthly Pass Public Launch (November) • Weekly Pass Public Launch (December) • 2013 • Carnegie Mellon University ID Pilot (January) • All Giant Eagle Sales Office Terminal Install (February) • All Giant Eagle Sales Office Terminal Launch (March) 2013 Fare Collection Workshop/ TransITech Conference

  12. Rollout Upcoming Deployments • 2013 • All Platform Equipment Installed (TVM & Validators) • Stored Value Public Launch (March) • Validator Pilot Test (March) • Customer Self Service Web Portal Pilot (March) • Validator Public Launch (April) • 3rd Party Retail Sales Outlet Terminal Installs (April) • Independent Retail Partner Sales • 3rd Party Retail Outlet Web Portal • Connectix in Ticket Vending Machine • Addition of Single Trip Product on Connectix 2013 Fare Collection Workshop/ TransITech Conference

  13. Rollout Upcoming Deployments • 2013 • Institutional Web Portal • Chatham University ID Pilot and Launch • Carnegie Mellon University ID Launch • Regional Transit Partner Interoperability Pilot and Launch • 5 Agencies in Allegheny Region • Shared Stored Value • Sale of Products on PAAC Service Center SOTs • Clearinghouse for Transactions • 2014 • Employer/Employee Web Portal • Social Service Agency Web Portal • Additional Updates to System 2013 Fare Collection Workshop/ TransITech Conference

  14. Rollout Preparation • Documented Standard Operating Procedures • Before and After Smart Card Implementation • Phased Product Deployment • Internal Pilots • Feedback • Expected Outcomes • Phased Equipment Deployment • Pilot for Equipment 2013 Fare Collection Workshop/ TransITech Conference

  15. Rollout Preparation • Documented Test Procedures for Each Phase • Pilots for Products and Equipment • Details on How it’s Run • Who Needs to Participate from Various Departments • Expected Outcomes and Feedback • Public Campaigns and Collateral • What is Coming Next • Instructional Collateral on Usage 2013 Fare Collection Workshop/ TransITech Conference

  16. Rollout Preparation • Internal Communications • Interoperability with Regional Partners • Equipment install • Shared Smart Card Keys and Branding • Processes in Place • Clearinghouse • Pilot Coordination 2013 Fare Collection Workshop/ TransITech Conference

  17. Closing Remarks • Phased Rollout Approach • Benefits • Manage and monitor products and equipment issues • Eases resource needs by each department • Focus on customer needs • Drawbacks • Each additional deployment raises new issues for customers and employees • Lengthened period of flux • Educational changes for customers and employees to account for new products and equipment • Mix of Old Paper Products and New Smart Card Media 2013 Fare Collection Workshop/ TransITech Conference

  18. Alternative Electronic Fare Media For Regional Integration • Thank You 2013 Fare Collection Workshop/ TransITech Conference

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