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2013 Nature’s Fury Coach Call Technical Support Process EV3\NXT

2013 Nature’s Fury Coach Call Technical Support Process EV3NXT. People Introductions Laura Miller, Michael Klanica – FIRST ® Senior Mentors Tim Lankford – Senior Technical Support Manager – LEGO® Education North America Kathy Vachon, FIRST® FLL Partner Services Team M anager

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2013 Nature’s Fury Coach Call Technical Support Process EV3\NXT

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  1. 2013 Nature’s Fury Coach Call Technical Support Process EV3\NXT • People Introductions • Laura Miller, Michael Klanica – FIRST ® Senior Mentors • Tim Lankford – Senior Technical Support Manager – LEGO® Education North America • Kathy Vachon, FIRST® FLL Partner Services Team Manager • Glenn Swinson , FIRST® FLL Logistics Manager • Topic Introduction: • Tim will talk about the overall technical support processes in place for the EV3 & NXT product • We will not discuss advantages and disadvantages of the EV3 robot over the NXT robot • FIRST ® has decided there will be no adjustments to overall scores in the robot game • competition due to the use of EV3 or NXT. Creativity of how one uses either software • reaps reward or poses risk. 

  2. 2013 Nature’s Fury Coach Call Technical Support Process EV3\NXT • Technical Support Topics •    Overall technical support process: • the website - http://legoeducation.us support link at top of page; look for category list. • the phone number 1-866-349-5346 • Key Tutorials - are built into the software; e.g. EV3 has 48 built in tutorials. •    The top 3 FAQs to date: • Downloading the sw • Firmware updates • EV3 battery issue • Process for "bug" reporting for software (NXT or EV3)  • Recommendation is to call the support telephone – Is it really a bug?!        • How Patches\Updates will be delivered past the initial release date • Once the sw is loaded software updates are automatic • Highlights of the main new features of the EV3 - This sw is designed for children & newcomers to the programming experience; it’s about expectations vs. reality. • P-Brick • New features of the EV3 software • The accessories (motors & sensors), the ball wheel. • Q&A of coaches on the call • Take away actions from the call & follow-up process

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