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Technical Support Update

Technical Support Update. By Alex Wild. Top Support Issues. Who do you get support from? FAQ’s from Quick FAQ’s list on KB Top install support issues Top GST support issues Top 3 Questions. Where can I get support from?. Phone Support: Call 0800 101 125 – IBM Call Centre

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Technical Support Update

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  1. Technical Support Update By Alex Wild

  2. Top Support Issues • Who do you get support from? • FAQ’s from Quick FAQ’s list on KB • Top install support issues • Top GST support issues • Top 3 Questions

  3. Where can I get support from? Phone Support: • Call 0800 101 125 – IBM Call Centre QuickBooks (latest version) support • Call 0508 444 999 – AU Online Support & IBM Online Support Reckon Online support Voice of the Customer Surveys – What are these? Where do they go?

  4. E-mail Support E-mail support: • support@quicken.co.nz – any version QuickBooks Support When e-mailing support, please include your Customer ID in the subject line

  5. Top Support Issues – Quick FAQ These are the top searched articles from the Knowledge Browser and is updated regularly by the Reckon Support Team. • QuickBooks year end procedures • Installing in Safe Mode/Selective Startup

  6. Top Support Issues – Installing QuickBooks Problem: “Rolling back action. Installation interrupted " or "Error 1920: Service 'Intuit QuickBooks FCS' ( QBFCService ) failed to start “ Solution:In order to fix you need to Remove and re-install Microsoft .NET Framework 1.1 KB Article: 459

  7. Top Support Issues – Installing Service Pack Problem: "QuickBooks needs to be activated before you apply this Service pack" when I have already registered? Solution: This problem occurs when two different versions of QuickBooks are installed on the computer and are not activated. So you will need to identify which version is the one that you are using and rename the other version in the registry editor. KB Article: 2057

  8. Top Support Issues - GST Problem: Incorrect GST Settings after the upgrade, how do I correct these? Solution: Go back to 2007/08 and ensure GST settings are correct before upgrading.

  9. Tech Support – GST – New Database When creating a new database and importing items from an old database remember this will also export TAX ITEMS You can set up the new database and have the GST settings show correctly in the file. Before importing the Item IIF file, open this in excel and remove the tax items… I will show you…

  10. Top 3 Questions Number 3 • Does QuickBooks have a fixed asset tracker? • QuickBooks has a fixed asset list, depreciation is calculated manually

  11. Top 3 Questions Number 2 • Does the RTL Bill Payment utility work with Reckon Online? • Yes, you install RTL onto the local PC. When exporting the ABA file, save this to your local drive. You can then open the RTL Bill Payment Utility and continue to convert the ABA file.

  12. Top 3 Questions Number 1 • Why do my dates show in American format? • Change the date/time and regional settings to NZ (will be set to US)

  13. Questions?

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