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This year, Lancashire CRN’s Annual Conference is All About You..!

This year, Lancashire CRN’s Annual Conference is All About You..!. Help Direct and You Lynn Quigley Help Direct (Preston and South Ribble). Tuesday 14 th February 2012 | Leyland. Help Direct Preston and South Ribble. Lynn Quigley, Outreach Co-ordinator.

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This year, Lancashire CRN’s Annual Conference is All About You..!

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  1. This year, Lancashire CRN’s Annual Conference isAll About You..! Help Direct and You Lynn Quigley Help Direct (Preston and South Ribble) Tuesday 14th February 2012 | Leyland

  2. Help Direct Preston and South Ribble Lynn Quigley, Outreach Co-ordinator

  3. 1. What is Help Direct?

  4. The science bit… • Funded by Lancashire County Council • 4 providers of Help Direct in Lancashire • Managed by Age Concern Central Lancashire • Cover Preston and South Ribble districts • Est 2008

  5. Help Direct – Our Mission • Information, guidance and support to ALL adults over 18 in Lancashire! • Be the first port of call for practical support, information and signposting • Offer preventative support

  6. I need HELP!! I just don’t know where to turn? I want to socialise more! I am struggling with bills! My garden is in a mess How can I use the internet? I want to be healthier! I am struggling getting about My mum needs help at home! Who is my local police officer? Where can I volunteer locally?

  7. We can help you get the most out of life in any of the following areas …

  8. Help Direct Aim “The key aim of Help Direct is to enable citizens to get practical support, guidance or simply the right information and advice they need before a problem becomes a crisis! ”

  9. 2. Where are we & how can you contact us…

  10. Help Direct Preston • 30 Cannon Street, Preston PR1 3NS • Drop in centre • Open Times: Monday – Friday 9am – 5pm • Community Advisors and Volunteers

  11. Help Direct South Ribble • Within Roccoco Coffee Lounge • 41 – 45 Chapel Brow, Leyland PR25 3NH • Drop in centre • Open Times: Monday – Friday 9am – 5pm • Community Advisors

  12. Give us a call… 0303 333 1111 less than 1p per minute Upon calling this number the call will be directed to the local provider. (from a mobile you will be given 4 area options)

  13. Email us… info@helpdirect.org.uk

  14. Visit the website … www.helpdirect.org.uk

  15. 3. What services do Help Direct provide?

  16. Community Advisors • Support and assist all clients to resolve their problems • Investigate solutions • Monitor and follow up • Work with referring agencies e.g. Social Workers, Police, LFRS etc • Aim to achieve a positive outcome

  17. Wellbeing Measure Tool • Identify areas may wish / need to improve • Highlight priority areas • Give a record of scores & actions • Method of measuring the increase in someone’s wellbeing, empowering and encouraging the individual further

  18. Safe Trader Scheme • From handy person to Home Improvement Agency • Trading Standards approved • Basic criminal record check • Feedback Facility • E.g. Plumbers, Electricians www.safetrader.org.uk

  19. Safe Trader Scheme • Expanded to include other services e.g. • Dog Walking • Cleaning / Domestic Services • Residential Care and much more… www.safetrader.org.uk

  20. Volunteer Opportunities • Volunteer Community Advisor • Volunteer Events Assistant • Volunteer Projects Assistant • Volunteer Website and & Data Input Assistant

  21. Time Banks Time banks allow people to do things for each other and instead of money they earn Time Credits 1hr of time = 1 time credit Time banks can be set up in communities, neighbourhoods and organisations

  22. Skills Exchange • Bring people together in a spirit of equality • Build an individual’s confidence and skills • Build community networks and knowledge • Get things done that wouldn’t get done

  23. Outreach in the Community • Community Centres • Libraries • GP Practices • Job Centres • Day Centres • Health Centres • Social Work Teams • Lancashire Fire and Rescue Service • Other Partner Agencies

  24. Events • Partners • Outdoor • Indoor • Coffee Mornings • Major Events • And many more • Let us know…….

  25. Community Support • Community Advisor Support • Offering advice in a Community Location • Taking the service to the need

  26. Work WITH partners • Throughout Lancashire • Not here to replace anyone • Access to the RIGHT information • Supporting partners • Build capacity

  27. Wellbeing Directory • Self directed support • Interactive & searchable database • Access to local services • Help Direct website…. www.helpdirect.org.uk

  28. Help Direct for YOU • Link to Wellbeing Directory • Services on the Safe Trader Scheme • 1st Contact Partner • Team Talks • Community Support and Events

  29. Thank You Questions?

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