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Milinda Kotelawele Director, Microsoft Enterprise Services Asia New Markets

eGovernment: From Vision to Reality Learning from experience. Milinda Kotelawele Director, Microsoft Enterprise Services Asia New Markets. Introduction. Microsoft Services is the professional services division of Microsoft Corporation

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Milinda Kotelawele Director, Microsoft Enterprise Services Asia New Markets

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  1. eGovernment: From Vision to Reality Learning from experience Milinda KotelaweleDirector, Microsoft Enterprise ServicesAsia New Markets

  2. Introduction • Microsoft Services is the professional services division of Microsoft Corporation • Actively engaged with governments around the world to implement eGovernment projects working with our partners • Works with governments to develop and deliver intellectual property to realise the vision of eGovernment

  3. Agenda • eGoverment • The vision & the challenges with getting there • Microsoft Connected Government Framework • Microsoft’s commitment to Interoperability • Lesson’s learnt from experience • Architecture for success – doing it right the first time

  4. Agenda • eGoverment • The vision & the challenges with getting there • Microsoft Connected Government Framework • Microsoft’s commitment to Interoperability • Lesson’s learnt from experience • Architecture for success – doing it right the first time

  5. The Vision - Seamless Services Delivery Manual Service Islands Connected Services Dynamic Services

  6. The Reality – complexity introduced by technology

  7. Realise the vision = address the challenges Service delivery through partnership with private sector Revolution MICROSOFT CONNECTED GOVERNMENT FRAMEWORK Benefits Seamless integration of services across agencies Transformation Level 3 Interoperability Architecture Transaction Support financial and legal transactions Level 2 Integrated Applications Interaction Interact with databases and/or staff Level 1 Application Templates Presence Delivery of public information Service Maturity

  8. Agenda • eGoverment • The vision & the challenges with getting there • Microsoft Connected Government Framework • Microsoft’s commitment to Interoperability • Lesson’s learnt from experience • Architecture for success – doing it right the first time

  9. The Connected Government Framework • Connected and interoperable • Productive • Best Economics • Dependable and robust • Agile and flexible The Connected Government Framework provides a set of open and extensible industry blueprints, reusable IP, roadmaps, and references that support the realisation of connected systems. • Overall … • Incorporates practical experience delivering eGovernment projects as well as technology best practice from Microsoft 9

  10. The Connected Government Framework

  11. Realising the Vision - Egypt Egyptian Ministry of State for AdministrativeDevelopment (MSAD) • Situation • The Government wanted a bilingual portal to enable all stakeholders to browse the government announcements, search for information related to particular services, and access online services all at a single ‘one-stop shop.’ • Solution • The MSAD signed an agreement with Microsoft that delivered the e-government initiative as a unified gateway and portal offering by using.NET Framework as a development environment. • Benefits • Saves 900,000 working hours a year • Cuts waiting time for citizens • Single point of entry for all services • Helps meet e-government targets • Citizen centric interface layout

  12. Realising the Vision - Australia The Australia Tax office’s business registry • Situation • Business registration was required at the agency level across all levels of govt. • Tax reform required ATO to identify and register all businesses in Australia • Need an interactive solution capable of interoperating with other agencies at the state, local, or federal level • Solution • Created the Australia Business Registry on Visual Studio.NET • Distributed Systems Environment (DSE) with 150 servers running Application Center, SQL Server 2000, MS Operations Manager, HIS • Benefits • Simpler for business • Cut cycle time and save significant costs • Whole of government approach • Enabled for Business Process Integration • Utilizes open standards and web services to enable interoperability • Framework for future services

  13. Agenda • eGoverment • The vision & the challenges with getting there • Microsoft Connected Government Framework • Microsoft’s commitment to Interoperability • Lesson’s learnt from experience • Architecture for success – doing it right the first time

  14. Learning from Practice – Architecture for success Recurring system capabilities exist Integration Identity & Access Messaging & Web Services • Many can be provided by the service platform • Can reduce complexity through reuse • Identify what capabilities will recur early Process Orchestration Transactions

  15. Architecting Recurring capabilities – CGF example Sample Conceptual Architecture

  16. Learning from Practice – Architectural learnings • Common Challenges faced by e-Government Solutions, Often initially overlooked • Good Architectural decisions can reduce cost & complexity, increase reuse and reduce time to delivery • Enables appreciation of the complexities • Not tied to a particular technology • We will cover today: • Multiplicity • Identity Management • Integration • Flexibility and Agility • Securing the Solution • Scalability, Performance and Availability • Owner and Sponsor

  17. Learning from Practice – Architectural learnings • Design for Multiplicity - retrofitting later is expensive • Assume you will be providing access to a growing range of services during design phase • Plan for a variety of access channels & broad support for different client platforms • Exposing each services in a consistent and secure manner • Multilingual capability and universal accessibility • Managing many different credentials • Identity Management – needs to be in the platform • Single credential for many services • Consistent sign-on and single sign-on • Identity mapping • Challenging scenarios • Initial user identification • Centralized, Decentralized, Directed Trust

  18. Learning from Practice – Architectural learnings • Integration • Different options for integration. Decisions need to be based on decision making framework • Natively, Adapters in the hub, Adapters in the remote spokes • Isolating generic from specific integration • Flexibility and Agility • Many case services unknown • New services, document types, routing rules … (without code) • Changes to existing services

  19. Learning from Practice – Architectural learnings • Securing the Solution • Security is not an add-on! • e-Government solutions tend to be highly visible • Mistakes will destroy confidence in the system • Goes beyond technology implementation • Expansion of services • Storage of sensitive project data … digital key and certificates • Development lifecycle best practices (both development and testing) • Hardening the environment needs to be an explicit task • Monitoring together with action plans to manage intrusion or data corruption • Implementing on going process

  20. Learning from Practice – Architectural learnings • Scalability, Performance and Availability • Interactions tend to be infrequent • Significant peaks around deadlines • Verify that the architecture can handle the growth • Availability and resilience • Disaster recovery • Owner and Sponsor • Initial investment in Architecture with delayed future benefits • Common conflicts with individual projects • Generic versus specific

  21. In Summery ... Architecture for success & getting it right the first time requires a robust architectural framework. • A Connected Government Framework: • Best Economics – Driving down technology cost • Create ROI faster than traditional investments • An integrated platform that lowers TCO overall • Local delivery model • Scalable from single agencies to national implementations • Dependable – Proven and Robust • Based on Microsoft best practice world wide • Applications that support 24x7x365 operations • Financially stable • Extensive partner ecosystem gives decision-makers choice

  22. In Summery ... Architecture for success & getting it right the first time requires a robust architectural framework. • A Connected Government Framework: • Connected – Interoperable by design • Open architect built on industry standards that facilitate the flow of information across agencies • Leverage legacy application and infrastructure investment • Productive • Lets citizens engage with government aligned to their capabilities • Enables delivery of services in a standardized, replicable manner • Agile and Flexible • Scale based on demand • Accommodate different maturity levels of government agencies

  23. In Summery ... Realise the vision = address the challenges Service delivery through partnership with private sector Revolution Benefits Seamless integration of services across agencies Transformation Level 3 Interoperability Architecture Transaction Support financial and legal transactions Level 2 Integrated Applications Interaction Interact with databases and/or staff Level 1 Application Templates Presence Delivery of public information Service Maturity

  24. Thank you Questions \ Comments: Milinda Kotelawele Director, Microsoft Services milindak@microsoft.com + 65 82334424

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