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CHAPTER ELEVEN Managing Teams

Effective Management 2nd Edition Chuck Williams. CHAPTER ELEVEN Managing Teams. Prepared by Deborah Baker Texas Christian University. Increases…. Customer Satisfaction. Product and Service Quality. Speed and Efficiency in Product Development. Employee Job Satisfaction.

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CHAPTER ELEVEN Managing Teams

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  1. Effective Management 2nd Edition Chuck Williams CHAPTER ELEVENManaging Teams Prepared byDeborah BakerTexas Christian University

  2. Increases… Customer Satisfaction Product and Service Quality Speed and Efficiencyin Product Development Employee Job Satisfaction Better decision making and problem solving(multiple perspectives, alternate solutions, increased commitment to decisions) The Advantages of Teams 1.1

  3. Initially High Employee Turnover Social Loafing Legal Risk(National Labor Relations Act) Employee Job Satisfaction Disadvantages of group decision making (groupthink, inefficient meetings, domination by a minority, lack of accountability) The Disadvantages of Teams 1.2

  4. USE TEAMS WHEN… DON’T USE TEAMS WHEN… • There is a clear purpose • The job can’t be done individually • Team-base rewards are possible • Ample resources exist • Teams have authority • There is no clear purpose • The job can be done individually • Only individual-based rewards exist • Resources are scarce • Management controls When to Use Teams Adapted From Exhibit 11.3 1.3

  5. Self- designing Teams Self- managing Teams Semi- autonomous Work Groups Employee Involvement Teams Traditional Work Groups Autonomy Autonomy, the Key Dimension Adapted From Exhibit 11.4 2.1

  6. Cross-FunctionalTeams VirtualTeams ProjectTeams Special Kinds of Teams 2.2

  7. Team Norms • Informally agreed-on standards that regulate team behavior • Powerful influence on work behavior • Can lead to positive and/or negative outcomes • Regulate the everyday behaviors of teams 3.1

  8. Team Cohesiveness • The extent to which members are attracted to the team and motivated to remain in it • Cohesive teams: • retain their members • promote cooperation • have consistent performance 3.2

  9. How Teams Can Have a Good Fight • Work with more, rather than less, information • Develop multiple alternatives to enrich debate • Establish common goals • Inject humor into the workplace • Maintain a balance of power • Resolve issues without forcing a consensus Adapted from Exhibit 11.6 3.4

  10. Performing De-Norming Norming Team Performance De-Storming Storming De-Forming Forming Time Stages of Team Development Adapted from Exhibit 11.7 3.5

  11. Setting Team Goals and Priorities Team Training Selecting People for Teamwork Team Compensation and Recognition Enhancing Work Team Effectiveness 4

  12. 1. Confusion about new roles 2. Feeling they’ve lost control 3. Not knowing what it means to coach or empower 4. Having doubts about whether team concept will work 5. Uncertainty about dealing with employees’ doubts 6. Confusion about when team is ready for more responsibility 7. Confusion about how to share responsibility and accountability 8. Concern about promotional opportunities 9. Uncertainty about the strategic aspects of leader’s role as team matures 10. Not knowing where to turn for help with team problems Problems Reported by Team Leaders Adapted from Exhibit 11.9 4.3

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