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Communication Theories

Communication Theories.

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Communication Theories

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  1. Communication Theories Human communication permeates the human condition. Human communication surrounds us and is an in-built aspect of everything human beings are and do. That makes any effort to explain, predict, or to some extent control human communication a pretty big order. How does one get a handle on the totality of human communication? - Frank Dance

  2. Arrow Theory • Introduction “I communicate by memos because I know I’ve communicated. Then I know I did my job!!!” • Effectiveness • Clearly and precisely put my thoughts into words. • Speak with credibility. • My talk forces action.

  3. Arrow cont. • Communication Breakdowns • Failure= Blame • Failure = Incompetence • Accoutrements • Pro-management • Downward comm. • Directive

  4. Arrow cont. • Origins • Past Training • Communication Training • Personality Traits

  5. Arrow Cont.

  6. Arrow Cont. • Scorecard • Effective Expression = Effective Commun. • Passive Information Processors • Words contain meaning • Focus on clear expression • Links words to actions

  7. Arrow cont. • I didn't hate them because they were dumb, I didn't hate them because they had spilled our blood for nothing. I hated them because of their arrogance .. because they had convinced themselves that they actually knew what they were doing and that we were too minor to understand the "Big Picture”. • - Chuck Horner

  8. Circuit Theory • Introduction • Key terms - networking, going with the flow, making connections • Emphases • Feedback over response • Relationship over content • Process over purpose • Understanding over compliance

  9. Circuit cont. • Examples • Elton - “I just want everyone to get along” • Smart-talk trap = Sound smart, but no action • Effectiveness • Actively listen to employees in order to make them happy. • Sensitive employee needs • Open to employees.

  10. Circuit cont. • Circuit Breakers • Poor climate • Misunderstanding • Hidden agendas • Origins • Business schools • Communication training • Personality

  11. Circuit cont.

  12. Circuit cont. • Accoutrements • Change initiation • Sources of innovation • Direction of communication

  13. Circuit cont. • Evaluation • Understanding = Effective Comm. • Connections • Feedback • Relationship issue • Disconnections • Goals of comm. • Understanding = agreement

  14. Dance Theory • Communication has multiple purposes. • Comm. involves coordinating meanings. • Comm. involves co-orientation. • Comm. is rule-governed. • Comm. has patterns.

  15. Dance cont. • Communicators develop skills that are often unconscious. • The beauty of comm. is a function of the degree of coordination.

  16. Dance • Fortunately, there is no relationship between your ability to dance and your skill at communicating.

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