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Employee Assistance Program, Critical Incident Debriefing & Managing Difficult Staff and Student Situations

Employee Assistance Program, Critical Incident Debriefing & Managing Difficult Staff and Student Situations. Services for employees of Adelaide University. Presented by :

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Employee Assistance Program, Critical Incident Debriefing & Managing Difficult Staff and Student Situations

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  1. Employee Assistance Program,Critical Incident Debriefing &Managing Difficult Staff and Student Situations Services for employees of Adelaide University Presented by : Kate Smith Trainee Psychologist, Rehabilitation Consultant, Mental Health First Aid Instructor, Cert IV Trainer

  2. Mile End Clinic 10 Railway Terrace(Corner Hughes Street)Phone : 8354 9200 Facsimile : 8234 0680 Email : mileend@workhealth.com.au Hours : Mon-Fri 8.00am – 5.00pm

  3. Gillman Clinic Elizabeth Vale Clinic 136 Eastern ParadePhone : 8447 6955 Facsimile : 8447 4772 Email : gillman@workhealth.com.au Hours : Mon-Fri 8.00am – 4.30pm Elizabeth Vale Shopping Centre44 John Rice AvenuePhone : 8287 6800 Facsimile : 8287 6855 Email : elizabethvale@workhealth.com.au Hours : Mon-Fri 8.00am – 6.00pm

  4. We have… Doctors Physiotherapists Exercise Physiologists Audiologists Rehabilitation Consultants Occupational Physicians Nurses Occupational Therapists

  5. Psychology Team Sam SchirmerDirector of Clinical Services CID MHFA Instructor Carolyn Richer OrganisationalPsychologist Shri Maine Clinical Psychologist Kate Smith Trainee Psychologist Cert IV trainer MHFA Instructor Trevor DoddRegistered Psychologist

  6. EmployeeAssistanceProgram & Manager Assist

  7. How can EAP help ? • Conflict or intimidation at work • Marriage or family disturbance • The consequences of trauma • Advice on dealing with difficult students • Difficulties adjusting to change • Alcohol or drug dependence • Assistance dealing with illness or injury • Strategies for managing change in others • Pre-briefing or de-briefing for a difficult event

  8. Logistics • Privacy and confidentiality • Face to face, telephone, workplace • Immediate family • 3 sessions

  9. Critical Incident Debriefing

  10. Critical Incident Debriefing • 24/7 response • Immediate assistance following a traumatic event at work • Contact to be made through a manager or supervisor • University will be aware of the incident • Can lead to ongoing sessions through the EAP if required

  11. Managing Difficult Staff and Student Situations

  12. 2 day courseManaging mental illness and mental health crisis situationsSkills can be used in a range of areas

  13. Signs someone may not be coping Sadness, anxiety, guilt, anger, mood swings, lack of emotional responsiveness, helplessness, hopelessness, frequent self-criticism, self-blame, pessimism, impaired memory & concentration, indecisiveness & confusion, tendency to believe others see you in a negative light, thoughts of death & suicide, crying spells, withdrawal from others, worrying, neglect of responsibilities, loss of interest in personal appearance, loss of motivation, drugs and alcohol, chronic fatigue, lack of energy, sleeping too much or too little, overeating or loss of appetite, constipation, weight loss or gain, irregular menstrual cycle, loss of sexual desire, unexplained aches & pains.

  14. Signs someone may not be coping Heart palpitations, chest pain, rapid heartbeat, flushing, hyperventilation, shortness of breath, dizziness, headache, sweating, tingling and numbness, choking, dry mouth, nausea,vomiting, diarrhoea, muscle aches and pains, restlessness, tremor and shaking, unrealistic &/or excessive fear and worry (about past or future events), mind racing or going blank, decreased concentration and memory, indecisiveness, irritability, impatience, anger, confusion, restlessness or feeling ‘on edge’ or nervousness, tiredness, sleep disturbances, vivid dreams, avoidance of situations, obsessive or compulsive behaviour, distress in social situations, phobic behaviour.

  15. Signs someone may not be coping Difficulties with concentration or attention, sense of alteration of self, others or the outside world (e.g. feeling that self or others have changed or are acting different in some way), odd ideas, unusual perceptual experiences (e.g. a reduction or greaterintensity of smell, sound or colour), delusions, hallucinations, thinking difficulties, loss of drive, blunted emotions, social withdrawal, increased energy and overactivity, elated mood, need less sleep than usual, irritability, rapid thinking and speech, lack of inhibitions, grandiose delusions, lack of insight

  16. Workplace signs that someone may not be coping (Students and Staff) • Excessive sick leave/ non attendance (meetings, lectures, tutorials) • Lateness in the mornings, at the start of work/lectures or returning from lunch/breaks • Presenteeism • Accidents • Difficulty in recalling instruction, details or handling complex assignments • Unable to recognise mistakes • Changing social contact/interaction • Withdrawal

  17. Workplace signs that someone may not be coping (Students and Staff) • Missed deadlines, mistakes, bad decisions • Performance appears satisfactory, only because others are demanding less of him/her • Over-reaction to real or imagined criticism • Wide swings in morale • Involved in conflicts or disputes • Slow to learn new tasks • Uneven work patterns – alternate periods of high and low productivity

  18. What to do in a difficult situation/crisis • Assess risk of suicide or harm • Listen non judgementally • Give reassurance and information • Encourage the person to get appropriate professional help • Encourage self help strategies • Know your limitations • Seek assistance from CHG before, during and/or after

  19. Example It is approaching exams and you and your students are under significant workload pressure. A student approaches you and appears agitated and upset. They say they do not know how they would cope if they were not to pass the subject.

  20. What to do in a difficult situation/crisis • Assess risk of suicide or harm • Listen non judgementally • Give reassurance and information • Encourage the person to get appropriate professional help • Encourage self help strategies • Know your limitations • Seek assistance from CHG before, during and/or after

  21. Example A staff member in your area has withdrawn from their colleagues and is not being productive in the workplace. You ask the staff member if they are okay and they become verbally abusive.

  22. Example A service vehicle is involved in a motor vehicle accident with a pedestrian. The accident occurred on campus and was witnessed by numerous university staff.

  23. Take Home Messages • CHG is available through the EAP, Manager Assist and Critical Incident Debriefing Service • CHG is not only for crisis situations • Contact them with any concern or question you may have • Prevention is more effective than waiting for a crisis

  24. CHG Contact Details Phone: 8354 9200 Critical Incident Debriefing: Managers/Supervisors are to contact the HSW Team on 8303 6079, 8303 5904 or 8303 0174

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