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Opportunities in Disguise: Smarter Human Services Now

2. Demand for services is already straining human services systems, and will likely persist for years. With no slack in the system, agencies must deploy people, processes, and technology to work smarter to meet this demand.. Applications and caseloads are still rising as unemployment and underemplo

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Opportunities in Disguise: Smarter Human Services Now

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    1. Opportunities in Disguise: Smarter Human Services Now American Public Human Services Association September 1, 2009

    2. 2 Demand for services is already straining human services systems, and will likely persist for years. With no slack in the system, agencies must deploy people, processes, and technology to work smarter to meet this demand. Applications and caseloads are still rising as unemployment and underemployment rises Budget reductions and natural attrition are reducing the capacity to serve clients efficiently and effectively This productivity gap between the demand for services and the ability to provide them will likely continue for several years

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